• Click to join the Casa Ivar mailing List
    (separate from the forum emails). This includes new videos created on YouTube and new prodcts on the Camino Forum Store. (Click the small "X" on the top right corner to remove this message)

Search 58,412 Camino Questions

A donation to the forum removes ads for you, and supports Ivar in his work running it


Advertisement
Learn how to Get "Camino Ready " 2nd Edition. In English, Spanish, German and Korean
John Brierley 2022 Camino Guide
The most selling Camino Guide is shipping November 1st. Get your today and start planning.

‘AlertCops’ US based users

Donation to the Forum
A donation to this forum helps it continue to exists and also removes all ads for you.
Peaceable Projects Inc.
Peaceable Projects Inc. is a U.S.-based non-profit group that brings the vast resources of the wide world together with the ongoing needs of the people who live, work, and travel on the Camino de Santiago pilgrim trail network in Spain.

trecile

Camino Addict
Past OR future Camino
Francés (2016 & 2017), Norte (2018), Francés-Salvador-Norte (2019), Portuguese (2019)
Could a US based user of AlertCops confirm that it was straightforward to load? A forum member on another thread is having issues. Does it need (for example) a European SIM?
I installed it on my phone a while ago. It seems to be working normally with my US sim and phone number.
Of course there's no way for me to be sure since I'm not in Spain.
 

vjpdx

camino-curious
Past OR future Camino
2022
I just downloaded (iphone running iOS 14.8.1). It downloaded fine for me, but the set up was an issue. When I got to the screen to validate my (US) phone number, it says it's sent me the validation code by SMS/text... but I haven't gotten the text. That's using +1 as a country code. I would use 001, but I couldn't find it in the pulldown menu (which is not in numeric order).

This could certainly be user error.
 

alexwalker

Forever Pilgrim
Past OR future Camino
(2009): Camino Frances
(2011): Sevilla-Salamanca, VdlP
(2012): Salamanca-SdC, VdlP
(2014): SJpdP-Astorga
(2015): Astorga-SdC
(2016) May Pamplona-Moratinos; Sept.:Burgos-SdC
(2016): August/Sept: Camino San Olav (Burgos-Covarubbias), Burgos-Sarria
(2017): May: Portuguese; Sept: Pamplona-SdC
It works like a charm from +47 (Norway). If in doubt, call 112 (European emergency number),
 
how to successfully prepare for your Camino
This book's focus is on reducing the risk of failure through being well prepared.
Create your own ad
€1,-/day will present your project to thousands of visitors each day. All interested in the Camino de Santiago.
Past OR future Camino
To Santiago and back (roads & paths; Tours; Francés; sea; roads & paths)
I hope that you can figure out your technical issues with entering a US phone number into AlertCops and receiving the required confirmation sms in order to finish initialisation and to be able to use the app.

Since this is about using AlertCops’ Guardian function and assuming that you manage to finish the initial setup: Inform your potential guardian(s) before you enter their mobile phone numbers into AlertCops. The system will immediately send an sms to their mobile phones. If my experience is anything to go by, the text of this sms may be next to incomprehensible for the recipient(s).
 

Doughnut NZ

From Aotearoa New Zealand
Past OR future Camino
2022
I have had the same experience as alexwalker trying to enter my US number. Not sure what to do...
Most country codes are two digits. Have you tried entering +01 rather than +1? And, of course, if your normal number starts with a zero then drop the zero.

E.g. If my ANZ number was 021 776 8542 then my International equivalent would be +64 21 776 8542.
 

deborahbennett

New Member
Past OR future Camino
2022
I am in the U.S., and I too am unable to get the SMS verification code to activate Alert Cops. The app only gives you a drop down menu to select a country code, and the only option I can see that would apply to the U.S. is +1 and too then tab over to enter my area code and phone number. There is no option for +01.

If anyone knows how we can activate Alert Cops from the U.S. I would be grateful to know.

Thanks.
 

Doughnut NZ

From Aotearoa New Zealand
Past OR future Camino
2022
I am in the U.S., and I too am unable to get the SMS verification code to activate Alert Cops. The app only gives you a drop down menu to select a country code, and the only option I can see that would apply to the U.S. is +1 and too then tab over to enter my area code and phone number. There is no option for +01.

If anyone knows how we can activate Alert Cops from the U.S. I would be grateful to know.

Thanks.
The other thing to check is that you are providing a mobile phone number rather than a landline number.
 
Camino Jewellery
A selection of Camino Jewellery
2022 Camino Guides
The 2022 Camino guides will be coming out little by little, most of them by the end of 2021. Here is a collection of the ones that are out so far.
Past OR future Camino
To Santiago and back (roads & paths; Tours; Francés; sea; roads & paths)
Has nobody ever activated AlertCops while in the USA, Canada, Australia or New Zealand and never received the initialisation sms after correctly entering their mobile phone number into the app?

@Doughnut NZ has rightly pointed out that you must drop the leading 0 if your mobile phone number starts with a zero. You choose the country code from a drop down menu so picking +1 for the USA is the correct and only way.

Their FAQ is not very helpful. All it says is this:

I do not receive the SMS​
If you do not receive the SMS with the validation code, check that you do not have more than one SIM card associated with the same phone number. In this case, only the card that is identified as the main card in the service contract with your operator will receive the code.​
 

trecile

Camino Addict
Past OR future Camino
Francés (2016 & 2017), Norte (2018), Francés-Salvador-Norte (2019), Portuguese (2019)
@trecile has it working with her mobile phone but we don't know if she initialised it in Spain or the USA.
And I don't know either! I don't remember when or where I installed it. All I know is that all my information is on it, including my phone number, with the country code of +1 (no zeroes)
 
Camino Maps
A collection of Camino Maps from the Camino Forum Store
Original artwork based on your pilgrimage or other travel photos.

Robo

Veteran Member
Past OR future Camino
CF SJPdP to SdC
(May 2015)
CF Sarria to SdC
(May 2016)
CF SJPDP-SdC
(May 2018)
VdlP (2022?)
And I don't know either! I don't remember when or where I installed it. All I know is that all my information is on it, including my phone number, with the country code of +1 (no zeroes)

You probably installed it whilst in Spain.......
 

Doughnut NZ

From Aotearoa New Zealand
Past OR future Camino
2022
I’d also verify that I can receive international sms from Europe, ideally from someone in Spain.
Yes, this is important. In most of the world SMS messages are either not charged for separately or are paid for by the sender.

According to my brother who lives in the USA some of the contracts there require the receiver of SMS messages to pay and there are issues with spam messages and so as a result some people have turned off the ability to receive SMS messages. This is especially so on modern smart phones, particularly Apple phones because they can exchange messages using non SMS protocols.
 

trecile

Camino Addict
Past OR future Camino
Francés (2016 & 2017), Norte (2018), Francés-Salvador-Norte (2019), Portuguese (2019)
According to my brother who lives in the USA some of the contracts there require the receiver of SMS messages to pay
Years ago that was more of an issue than it is now. I remember having to pay 10¢ to send or receive a text.
I think that most people in the US now have plans with unlimited texting.
 
Past OR future Camino
To Santiago and back (roads & paths; Tours; Francés; sea; roads & paths)
Years ago that was more of an issue than it is now. I remember having to pay 10¢ to send or receive a text. I think that most people in the US now have plans with unlimited texting.
Your are making a good point. Perhaps, in order to receive an sms with the verification code from the Guarda Civil, your phone first has to send them an sms with your request. So, when you don't get a verification code, make sure first that your plan and/or the setup of your mobile phone allows you to send international sms as well as receive international sms.

BTW, I did a little test. I am in the EU. I receive the sms with the verification code not from a standard Spanish mobile phone number but from a shared short code number. I have no idea of the cost structure when text messages are sent this way.
 
Last edited:
John Brierley 2022 Camino Guide
The most selling Camino Guide is shipping November 1st. Get your today and start planning.
Donation to the Forum
A donation to this forum helps it continue to exists and also removes all ads for you.

Doughnut NZ

From Aotearoa New Zealand
Past OR future Camino
2022
BTW, I did a little test. I am in the EU. I receive the sms with the verification code not from a standard Spanish mobile phone number but from a shared short code number. I have no idea of the cost structure when text messages are sent this way.
Short codes are used when SMS messages are sent programmatically. At the sending end they normally have a bulk rate associated. But they are still subject to what ever terms apply at the receiving end.
 

peregrina2000

Moderator
Staff member
I think this is all very interesting, but if you don’t have the patience to figure it out, or if your phone won’t cooperate, I think the hands down easiest way to make contact with Spanish emergency personnel is to dial 112.

I have seen nothing that suggests that AlertCops is superior in case of a real emergency. There may be a reason why it is, but I have been following these threads closely and haven’t seen one.

Going back to one of the earlier discussions that raised this issue, it does seem that AlertCops is the best way to report a non-emergency like a broken water pipe so as not to occupy the first reponders, but that is not likely to be a frequent occurrence for peregrinos.
 
Past OR future Camino
To Santiago and back (roads & paths; Tours; Francés; sea; roads & paths)
I think this is all very interesting, but if you don’t have the patience to figure it out, or if your phone won’t cooperate, I think the hands down easiest way to make contact with Spanish emergency personnel is to dial 112.
I fully agree. However, the reason why @henrythedog volunteered to ask this question is not the ability to contact the Spanish emergency services. The reason is the Guardian function in AlertCops that allows you to enter the mobile phone number of one or more persons in the USA and who can then monitor where you are and who will be contacted by the app in case of need - this function can be switched off or set to high, medium and low level by the user of AlertCops, according to the user's wishes and preferences.

If I were to use this function I would want to set it up before I travel to Spain and I would also want to test it to make sure that it works (there is a test option in AlertCops).
 

Doughnut NZ

From Aotearoa New Zealand
Past OR future Camino
2022
I downloaded AlertCops, installed it and tried to set it up. I was unable to finish setting it up because I never received the code via SMS ☹️. I tried various alternatives and none worked.

I suspect that my telecommunications provider is blocking international short codes.

If someone from Oz could try and do the same thing then we may conclude that it often can not be set up outside of Europe.
 
Original artwork based on your pilgrimage or other travel photos.
Peaceable Projects Inc.
Peaceable Projects Inc. is a U.S.-based non-profit group that brings the vast resources of the wide world together with the ongoing needs of the people who live, work, and travel on the Camino de Santiago pilgrim trail network in Spain.

vjpdx

camino-curious
Past OR future Camino
2022
I downloaded AlertCops, installed it and tried to set it up. I was unable to finish setting it up because I never received the code via SMS ☹️. I tried various alternatives and none worked.

I suspect that my telecommunications provider is blocking international short codes.
I just checked my carrier's info (I use a budget US carrier, Mint) and yes, I'd need to chip in some $$ to activate my international roaming. So, that's what is making me unable to receive the SMS, assuming that I set it up correctly (+1 555 5555).
 

Did not find what you were looking for? Search here

Popular Resources

“All” Albergues on the Camino Frances in one pdf ivar
  • Featured
“All” Albergues on the Camino Frances in one pdf
4.95 star(s) 101 ratings
Downloads
15,264
Updated
A selection of favorite albergues on the Camino Francés Ton van Tilburg
Favorite Albergues along the Camino Frances
4.83 star(s) 35 ratings
Downloads
7,930
Updated
Profile maps of all 34 stages of the Camino Frances ivar
Profile maps of all 34 stages of the Camino Frances
4.88 star(s) 24 ratings
Downloads
7,728
Updated
Top