Thanks for your reply,
I've completed my trip last month.
We thought we could ship the bikes. So we engaged a private company to do so while we went to another country. One month later, we're back in London but the bikes are still in Santiago.
If I can't find a solution, I need to either go there and pick them up and God knows how much trouble this will be or ship them to another EU country...Either way, I'm caught between a rock and a hard place :/
Will give them a shout
Thanks!
I think both of you flying over and taking the bikes with you as oversize luggage will be the easiest solution, by far.
Its been a good few years since I worked for an international shipping company; this is what I remember from dealing with this type of query every day for 3 years. I hope it eased a bit but I'd be surprised if it did.
Shipping companies will likely require you to have all the paperwork and customs declarations proving that they are your bikes and not new imports or your bikes will be stuck in customs until you satisfied said customs officials they are indeed your bikes. I assume that your bikes are in the ÂŁ1500+ value range, so there's a good chance you'll have to go through a customs clearing house for the paperwork.
British customs may be more flexible with goods from the EU since Brexit, but I honestly don' know.
Anyway,
Step 1 is to contact a clearing house or customs directly for information as to what paperwork is required for you to get your bikes without them being considered an import subject to VAT and import duties, having that work costed and the papers drawn up if need be. (the original purchase invoices may be required)
Step 2 Ensure the bikes are boxed and ready to go.
Step 3 Find a shipping company and provide them with the original paperwork to accompany the bikes or inquire if a soft copy they print out is sufficient (be careful, as normally ensuring the documentation is with the shipment is the shipper's responsibility, not the shipping company's)
Step 4 organize collection of the bikes and await delivery happily
I'll be exceedingly happy if I'm proven wrong here by the way