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Advice on how long Correos holds luggage in Santiago

Bananafish05

New Member
Time of past OR future Camino
Camino del Norte
Hola Chicos,

We're currently on Camino. Just arrived in Villaviciosa after a beautiful day yesterday on the beach in La Isla.

We're travelling with our backpacks but got our suitcase sent on to Santiago from Santander. We were under the impression that the service for pilgrims meant it would be kept in Santiago for 30 days but have recently received the below email saying we need to collect it before the 17th or it'll be sent back (presumably to Santander). We aren't due to arrive to Santiago until the 20th or 21st.

Does anyone know what's going on? Is it just an automated email. When processing the bag in Santander the lady at the post office didn't seem to totally know what was happening and my Spanish wasn't good enough to adequately explain. But we did pay the rate that was quoted online.

Any help would be much appreciated.

Muchos gracias
Danushka Screenshot_20220907-151810.png
 
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miguel_gp

Veteran Member

trecile

Moderator
Staff member
Time of past OR future Camino
PAST - Francés, Norte, Salvador, Portuguese
@miguel_gp is right. At the time that you send your bag or parcel you can choose to pay for a longer storage period.

I would write to them, and make sure to let them know that you are a pilgrim on the Camino.

When processing the bag in Santander the lady at the post office didn't seem to totally know what was happening and my Spanish wasn't good enough to adequately explain. But we did pay the rate that was quoted online.
Did you do the "paq peregrino?"
It's too bad the the woman at the post office didn't seem to understand.

This page on the Correos site lists prices for shipping plus different storage periods.


Screenshot_20220907-064503.png Screenshot_20220907-064523~2.png Screenshot_20220907-064542~2.png
 

Bananafish05

New Member
Time of past OR future Camino
Camino del Norte
Thanks both for your help. I called Correos as @miguel_gp suggested and was pleasantly surprised to hear they had an English service! Anyway according to the lady on the phone, it was just an automated email and the bag should be stored in Santiago for 30 days. Thanks all!
 

trecile

Moderator
Staff member
Time of past OR future Camino
PAST - Francés, Norte, Salvador, Portuguese
Thanks both for your help. I called Correos as @miguel_gp suggested and was pleasantly surprised to hear they had an English service! Anyway according to the lady on the phone, it was just an automated email and the bag should be stored in Santiago for 30 days. Thanks all!
Good news!
Thanks for reporting back.
 
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Snowflake5090

New Member
Time of past OR future Camino
Camino Frances
Hola Chicos,

We're currently on Camino. Just arrived in Villaviciosa after a beautiful day yesterday on the beach in La Isla.

We're travelling with our backpacks but got our suitcase sent on to Santiago from Santander. We were under the impression that the service for pilgrims meant it would be kept in Santiago for 30 days but have recently received the below email saying we need to collect it before the 17th or it'll be sent back (presumably to Santander). We aren't due to arrive to Santiago until the 20th or 21st.

Does anyone know what's going on? Is it just an automated email. When processing the bag in Santander the lady at the post office didn't seem to totally know what was happening and my Spanish wasn't good enough to adequately explain. But we did pay the rate that was quoted online.

Any help would be much appreciated.

Muchos gracias
Danushka View attachment 132339
Hola Chicos,

We're currently on Camino. Just arrived in Villaviciosa after a beautiful day yesterday on the beach in La Isla.

We're travelling with our backpacks but got our suitcase sent on to Santiago from Santander. We were under the impression that the service for pilgrims meant it would be kept in Santiago for 30 days but have recently received the below email saying we need to collect it before the 17th or it'll be sent back (presumably to Santander). We aren't due to arrive to Santiago until the 20th or 21st.

Does anyone know what's going on? Is it just an automated email. When processing the bag in Santander the lady at the post office didn't seem to totally know what was happening and my Spanish wasn't good enough to adequately explain. But we did pay the rate that was quoted online.

Any help would be much appreciated.

Muchos gracias
Danushka View attachment 132339
When I sent my stuff to Santiago I had to put an approximate date on my form when I would be collecting it, which was more than 15 days ahead. The lady at the post office said I would get an email in 15 days saying if I didn’t collect it, it would be returned, but to ignore it as it’s just generic and it would remain at the post office for 30 days. It was there waiting for me when I arrived 28 days later 👍 I hope this helps
 

Bananafish05

New Member
Time of past OR future Camino
Camino del Norte
When I sent my stuff to Santiago I had to put an approximate date on my form when I would be collecting it, which was more than 15 days ahead. The lady at the post office said I would get an email in 15 days saying if I didn’t collect it, it would be returned, but to ignore it as it’s just generic and it would remain at the post office for 30 days. It was there waiting for me when I arrived 28 days later 👍 I hope this helps
Thanks @Snowflake5090 that's very reassuring. We did the same as you so good to know our stuff will be waiting for us when we complete it!
 

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