Advice on how long Correos holds luggage in Santiago

[Bananafish05]

Hola Chicos,

We're currently on Camino. Just arrived in Villaviciosa after a beautiful day yesterday on the beach in La Isla.

We're travelling with our backpacks but got our suitcase sent on to Santiago from Santander. We were under the impression that the service for pilgrims meant it would be kept in Santiago for 30 days but have recently received the below email saying we need to collect it before the 17th or it'll be sent back (presumably to Santander). We aren't due to arrive to Santiago until the 20th or 21st.

Does anyone know what's going on? Is it just an automated email. When processing the bag in Santander the lady at the post office didn't seem to totally know what was happening and my Spanish wasn't good enough to adequately explain. But we did pay the rate that was quoted online.

Any help would be much appreciated.

Muchos gracias
Danushka

 

[miguel_gp]

The attached Correos page implies that the default length of time it will be stored is 15 days (included in the price) but you can extend up to 45 days.

https://www.elcaminoconcorreos.com/...aits-you-at-the-end-of-the-camino-de-santiago

Maybe try contacting them...

Contact El Camino con Correos

Do you need information about Correos services on the Camino de Santiago? Any questions? Contact us!

www.elcaminoconcorreos.com

 

[trecile]

@miguel_gp is right. At the time that you send your bag or parcel you can choose to pay for a longer storage period.

I would write to them, and make sure to let them know that you are a pilgrim on the Camino.

When processing the bag in Santander the lady at the post office didn't seem to totally know what was happening and my Spanish wasn't good enough to adequately explain. But we did pay the rate that was quoted online.

Did you do the "paq peregrino?"
It's too bad the the woman at the post office didn't seem to understand.

This page on the Correos site lists prices for shipping plus different storage periods.

Send luggage along the Camino de Santiago

With Correos you can send your luggage to any point on the Camino de Santiago with the Paq Peregrino.

www.elcaminoconcorreos.com

 

[Bananafish05]

Thanks both for your help. I called Correos as @miguel_gp suggested and was pleasantly surprised to hear they had an English service! Anyway according to the lady on the phone, it was just an automated email and the bag should be stored in Santiago for 30 days. Thanks all!

 

[trecile]

Thanks both for your help. I called Correos as @miguel_gp suggested and was pleasantly surprised to hear they had an English service! Anyway according to the lady on the phone, it was just an automated email and the bag should be stored in Santiago for 30 days. Thanks all!

Good news!
Thanks for reporting back.

 

[Snowflake5090]

Hola Chicos,

We're currently on Camino. Just arrived in Villaviciosa after a beautiful day yesterday on the beach in La Isla.

We're travelling with our backpacks but got our suitcase sent on to Santiago from Santander. We were under the impression that the service for pilgrims meant it would be kept in Santiago for 30 days but have recently received the below email saying we need to collect it before the 17th or it'll be sent back (presumably to Santander). We aren't due to arrive to Santiago until the 20th or 21st.

Does anyone know what's going on? Is it just an automated email. When processing the bag in Santander the lady at the post office didn't seem to totally know what was happening and my Spanish wasn't good enough to adequately explain. But we did pay the rate that was quoted online.

Any help would be much appreciated.

Muchos gracias
Danushka View attachment 132339

Hola Chicos,

We're currently on Camino. Just arrived in Villaviciosa after a beautiful day yesterday on the beach in La Isla.

We're travelling with our backpacks but got our suitcase sent on to Santiago from Santander. We were under the impression that the service for pilgrims meant it would be kept in Santiago for 30 days but have recently received the below email saying we need to collect it before the 17th or it'll be sent back (presumably to Santander). We aren't due to arrive to Santiago until the 20th or 21st.

Does anyone know what's going on? Is it just an automated email. When processing the bag in Santander the lady at the post office didn't seem to totally know what was happening and my Spanish wasn't good enough to adequately explain. But we did pay the rate that was quoted online.

Any help would be much appreciated.

Muchos gracias
Danushka View attachment 132339

When I sent my stuff to Santiago I had to put an approximate date on my form when I would be collecting it, which was more than 15 days ahead. The lady at the post office said I would get an email in 15 days saying if I didn’t collect it, it would be returned, but to ignore it as it’s just generic and it would remain at the post office for 30 days. It was there waiting for me when I arrived 28 days later I hope this helps

 

[Bananafish05]

When I sent my stuff to Santiago I had to put an approximate date on my form when I would be collecting it, which was more than 15 days ahead. The lady at the post office said I would get an email in 15 days saying if I didn’t collect it, it would be returned, but to ignore it as it’s just generic and it would remain at the post office for 30 days. It was there waiting for me when I arrived 28 days later I hope this helps

Thanks @Snowflake5090 that's very reassuring. We did the same as you so good to know our stuff will be waiting for us when we complete it!

 

[ElleCamino]

Hi - just picking up on the thread. I want to do the same but I am to finish the camino on a Sunday (fly that night). Does anyone know what the opening hours are on a Sunday?

 

[trecile]

Hi - just picking up on the thread. I want to do the same but I am to finish the camino on a Sunday (fly that night). Does anyone know what the opening hours are on a Sunday?

I sent them an email to ask about picking up Paq Peregrino in Santiago. This was their response:

Yes, you can pick up your suitcase or backpack the seven days of the week, from 8.30 to 20.30

Apparently you can pick up packages/luggage on the weekend, but there are no other postal services on those days.

If you want to confirm for yourself you can email them at elcamino@correos.com