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Bad Experience - Mail Boxes Etc

Scott Fraser

Member
Past OR future Camino
Frances 2017, 2018
Le Puy - SJPdP 2019
Be careful using Mail Boxes Etc to forward luggage to Santiago. I used them because the Post Office was closed. I was scheduled to arrive in Santiago on a Sunday and asked if getting my bag delivered in Santiago over a weekend would be a problem. I was assured it would be OK. "Just call us when you get to Santiago. We will bend the bag to your hotel."

Their brochure says: "We collect from Monday to Sunday from 8:30 to 22:00h". Key word here is "collect". I failed to notice that it does not say "deliver".

I arrived in Santiago late on a Friday. Called MBE for delivery. No answer. Same on Saturday and on Sunday. No answer. Finally got through on Monday morning.

If I had a flight out over the weekend I would have had to leave without my luggage.
 
Last edited by a moderator:
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dougfitz

Veteran Member
Past OR future Camino
Spain: Mar 2010, Apr 2014, May/Jun 2016. Norway/Sweden: 2012, 2018. Other: 2011, 2019. CP (tbc)
I really don't see that this, unfortunate as it might be, justifies such a recommendation. Certainly letting others know that there is no delivery option and it appears the office is unattended on weekends is a good thing, but to suggest this justifies not using the company at all seems to me a step too far.
 
Last edited:

grayland

Moderator
Staff member
Past OR future Camino
Yes
I would suggest that the most reliable method to forward luggage or a package to Santiago is to use Ivar's excellent service!

It not only the easiest and most reliable service...but it also helps keep this forum active.
http://www.casaivar.com/luggage-storage-in-santiago-de-compostela/

The CASA IVAR link On the bottom of the page will also take you to the luggage storage site.
 

C clearly

Moderator
Staff member
Past OR future Camino
Most years since 2012. Hoping now for 2022.
It sounds like a mistake by the employee at the location where you deposited your bag. Very awkward and potentially a big problem for you, so it is certainly worth reporting to the company and even posting a warning/clarification about the wording here. I doubt that it was deliberate deception. So I agree that the heading "Bad Experience..." is a bit extreme and could create a worse experience for that employee and the company, which is probably a small one with good intentions.
 

dougfitz

Veteran Member
Past OR future Camino
Spain: Mar 2010, Apr 2014, May/Jun 2016. Norway/Sweden: 2012, 2018. Other: 2011, 2019. CP (tbc)
MBE is a global franchise business. Certainly any individual outlet might be an SME, but it appears to an international operation.
 
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Jersey

Active Member
Past OR future Camino
July 2017
I would suggest that the most reliable method to forward luggage or a package to Santiago is to use Ivar's excellent service!

It not only the easiest and most reliable service...but it also helps keep this forum active.
http://www.casaivar.com/luggage-storage-in-santiago-de-compostela/

The CASA IVAR link On the bottom of the page will also take you to the luggage storage site.
Will IVAR also accept items in Santiago & ship them to other points in Spain. In my case I would like to have some items shipped to Valencia.
 

SYates

Camino Fossil AD 1999, now living in Santiago de C
Past OR future Camino
First: Camino Francés 1999
...
Last: Santiago - Muxia 2019

Now: http://egeria.house/

dougfitz

Veteran Member
Past OR future Camino
Spain: Mar 2010, Apr 2014, May/Jun 2016. Norway/Sweden: 2012, 2018. Other: 2011, 2019. CP (tbc)
Will IVAR also accept items in Santiago & ship them to other points in Spain. In my case I would like to have some items shipped to Valencia.
I used this service last year. At that time what was provided was a storage service. I used the Correos for shipping, but I presume that could be done by any shipping service. This is still how the service is described, ie Ivar is not providing a shipping service. @grayland's earlier description of it as a shipping service might not be entirely accurate.
 

grayland

Moderator
Staff member
Past OR future Camino
Yes
I am not sure how my post would be interpreted as describing Ivar's storgage service as a shipping service ..but just in case ...Casa Ivar is a storage service in Santiago.

It would be a good idea to check out the links in the posts above to check on what services are offered. The website is very good and the information is clear.
 
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ivar

Administrator
Staff member
Be careful using Mail Boxes Etc to forward luggage to Santiago. I used them because the Post Office was closed. I was scheduled to arrive in Santiago on a Sunday and asked if getting my bag delivered in Santiago over a weekend would be a problem. I was assured it would be OK. "Just call us when you get to Santiago. We will bend the bag to your hotel."

Their brochure says: "We collect from Monday to Sunday from 8:30 to 22:00h". Key word here is "collect". I failed to notice that it does not say "deliver".

I arrived in Santiago late on a Friday. Called MBE for delivery. No answer. Same on Saturday and on Sunday. No answer. Finally got through on Monday morning.

If I had a flight out over the weekend I would have had to leave without my luggage.
If you need help with shipping this home to you, let me know (ivar@casaivar.com). I am sorry this happened to you.
 

dougfitz

Veteran Member
Past OR future Camino
Spain: Mar 2010, Apr 2014, May/Jun 2016. Norway/Sweden: 2012, 2018. Other: 2011, 2019. CP (tbc)
I am not sure how my post would be interpreted as describing Ivar's storgage service as a shipping service ..but just in case ...Casa Ivar is a storage service in Santiago.
I may have misinterpreted your intent when you suggested that
I would suggest that the most reliable method to forward luggage or a package to Santiago is to use Ivar's excellent service!
I am glad you have clarified the matter.
 
Past OR future Camino
Camino Frances (2014), Camino Mozarabe, (3-days then aborted (2016), Via de la Plata/Sanabres (2018)
In Sept of last year I had shipped a box of clothing & misc items uneeded on the Camino, ahead to Ivar to hold until I arrived in Santiago. Unfortunately, I had to leave Spain several days from Santiago, on account of a family emergancy that has since been resolved. Ivar was kind enough to forward the package to my home. I prepaid Ivar the cost of shipping and this transaction went smoothly. I'm not sure if the forwarding of packages in his care is a normal part of his many great services, but in my case he was very accomodating.
 

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