Be careful sending luggage to Santiago | Camino de Santiago Forum
Camino Forum App now available
Camino Forum Android APP Camino Forum iOS APP
Search 30 000 Camino Questions right here... your question might have been asked before
Camino Guides (for sale) | Camino Guides made by pilgrims
By Signing up to the forum (free) you will be able to:

-- Ask any Camino related question you might have
-- Participate in the camino conversation on this forum
-- Get an weekly e-mail (Saturdays) with the most popular topics from the last 7 days
-- Be able to download pdf's and other Camino Resources
Sign

Weekly forum email Daily forum email Luggage Storage in Santiago de Compostela
Dismiss Notice
Have a question you would like to ask? Here is how you do it!

Be careful sending luggage to Santiago

Discussion in 'Camino Frances' started by Karen C., Jun 18, 2017.

  1. Karen C.

    Karen C. Member

    Joined:
    Oct 29, 2016
    Messages:
    36
    Likes Received:
    54
    Location:
    Lafayette, Colorado, U.S.A
    Camino(s) past & future:
    May 2017
    Followed Ivar's directions regarding shipping our luggage from SJPP via post office. Even brought shrink wrap with us! Post office in SJPP had never seen luggage shipped that way and warned us that shipping this way was not advisable. Shrink wrapped and taped all tightly with shipping labels taped on and inside as well. Well, you can guess what happened. It was considered damaged before it even left SAPP and a month later still sits in the damaged shipping area awaiting a call from us to see if we can retrieve it. We leave for USA tomorrow. Did the camino without phone, so we're unable to do anything until we arrive home. 3 days in Paris still in Camino clothes! So sad.
     
    amparo likes this.
  2. ivar

    ivar Administrator Staff Member Donating Member

    Joined:
    Oct 12, 2004
    Messages:
    4,366
    Likes Received:
    5,710
    Location:
    Santiago de Compostela, Spain
    Hi Karen,

    I believe we have been emailing about this. And as you say, when we looked at your tracking number the parcel was damaged before it left France and could not be transported to Spain and Santiago. Why was this? Who knows... I certainly do not.

    Is this normal? No, I receive hundreds of parcels (boxes and suitcases) from the SJPP post office each year (not sure why they would tell you that this was not normal).

    I am sorry it happened to you. When these things happen, the customer service from the french post office is minimal.

    All the best,
    Ivar
     
  3. Anniesantiago

    Anniesantiago Veteran Member Donating Member

    Joined:
    Nov 1, 2008
    Messages:
    6,580
    Likes Received:
    6,662
    Location:
    Portland, Oregon
    Camino(s) past & future:
    Frances 2006,9,11,12,13,14, 16, Aragones 2011,12,
    VDLP 2011, 13, Lourdes 2012, Portuguese 2008, Madrid 2014, (2016)
    What a wonderful opportunity to go shopping in France!

    And how wonderful if this is the worst thing that happened on your trip.

    The Camino sure can throw people some curves.
    Hope you had a great walk otherwise.

    (... and it certainly was not Ivar's fault! Stuff happens.)
     
    Last edited: Jun 18, 2017
    Uunikorny, MaisyQ, cynlynn and 13 others like this.
  4. bmcbride

    bmcbride CVRambler

    Joined:
    Apr 8, 2013
    Messages:
    22
    Likes Received:
    61
    Location:
    Vancouver Island, Canada
    Camino(s) past & future:
    Camino de Santiago (2014)
    Camino Inca (2015)
    West Highland Way (2016)
    Camino Primitivo (2017)
    I'm sorry that you had this unfortunate experience. I sent a package to Santiago, from Bilbao, about a week ago and got an email from Ivar as soon as it had arrived. I am a happy camper, as I would also love to have some "good clothes" to wear after I finish my Camino.
     
  5. Karen C.

    Karen C. Member

    Joined:
    Oct 29, 2016
    Messages:
    36
    Likes Received:
    54
    Location:
    Lafayette, Colorado, U.S.A
    Camino(s) past & future:
    May 2017
    No blame to Ivar. Post office on SJPP might have been a little lax. Maybe they could have contacted us or Ivar to see what we would like them to do with our luggage, but no contact was made. We did indeed have an awesome camino and did in no way let this inconvenience slow us down. Got 2 new camino tees for my new wardrobe!
     
    HedaP, amparo, SabineP and 3 others like this.
  6. jo webber

    jo webber Active Member

    Joined:
    Jun 9, 2016
    Messages:
    454
    Likes Received:
    785
    Location:
    Arizona
    Camino(s) past & future:
    Sept 9th 2017
    Shopping for clothes - in Paris - YES.
    And the cutest shoes I have ever seen were in Paris.
     
    amparo and ginniek like this.
  7. 1Cynthia10

    1Cynthia10 New Member

    Joined:
    Apr 20, 2017
    Messages:
    1
    Likes Received:
    4
    Camino(s) past & future:
    2017
    Hi Karen,

    I'm sorry you had that experience. I started my camino in Pmplona, and planned to visit Ireland afterwards so I had my backpack and camino clothes plus my Ireland holiday things in a large suitcase. When I arrived in Pamplona I went to the Spanish post office nearest the old city. They were very helpful, even were gracious with my awful broken Spanish. I did not have any plastivc wrap just mailed the large cloth suitcase age lock to Ivar's. The post office was already familiar with the process, and they took care of it for me. When I arrived in Santiago several weeks later my suitcase was there waiting for me, and I was able to add a few more things to it that I had picked up along the way. Ivar kindly allowed me to store some additional items and retrieve my iPod from my luggage, then return it to storage so I could continue on to Fisterre and Muxia. When I returned to Santiago, I picked up my huge suitcase and caught the next flight to Dublin.

    It may be that the French post office was not as familiar with the routine, or perhaps there were new people there who were unfamiliar with it, but my experience was a positive one, and really eased my mind while on my walk.

    And thank you Ivar for looking after my things.

    Buen Camino, :)

    Cynthia
     
  8. JillGat

    JillGat la tierra encantada Donating Member

    Joined:
    Jun 22, 2015
    Messages:
    612
    Likes Received:
    1,013
    Location:
    New Mexico, USA
    Camino(s) past & future:
    C. Frances, May 2016
    C. Frances, Sept 2017
    How could they have contacted you?
     
  9. ranthr

    ranthr Active Member Donating Member

    Joined:
    Jul 15, 2008
    Messages:
    482
    Likes Received:
    361
    Location:
    Finnmark, Norway
    Camino(s) past & future:
    C Frances 2005, 2007
    Le Puy en Velay -SdC 2009
    Via de la Plata 2011
    gr 653 from Oloron to Puente la Reina 2012
    Gr65 from le Puy to Figeac 2013
    Irun to Santander 2013
    Porto to SdC 2014
    Astorga to SdC 2015
    In 2009 I sent a packet from Le Puy to Lista de Correos SdC. When I arrived to months later there no packet. To years later it suddenly turned up in my postoffice in Norway.
    Some days after Le Puy I sent a postpacket to Norway that never arrived.
     
    Karen C. likes this.
  10. Annie Little

    Annie Little Active Member

    Joined:
    May 11, 2013
    Messages:
    564
    Likes Received:
    1,135
    Location:
    Australia
    Camino(s) past & future:
    Frances Sept-Oct 2016
    In my humble opinion ... isn't that the whole point of the Camino ? ... learning to accept life's many curve balls and deal with them ;)... I enjoyed the curve balls ... :)
     
  11. Finisterre

    Finisterre Active Member

    Joined:
    Mar 30, 2010
    Messages:
    171
    Likes Received:
    200
    Location:
    Peak District, UK.
    Camino(s) past & future:
    Sarria 2001,
    Porto 2006,
    Valenca 2008,
    Finisterre 2010,
    SJdPP 2012,
    Tui 2014.

    No plans to return, yet.
    I blame Ivar.
     
    AnnabelP, FamPed, SEB and 3 others like this.
  12. RobertS26

    RobertS26 Active Member Donating Member

    Joined:
    Jul 16, 2012
    Messages:
    338
    Likes Received:
    2,137
    Location:
    Moses Lake, Washington, United States
    Camino(s) past & future:
    Camino Frances, Oct 2013
    Camino Frances, Aug 2014
    Camino Frances, Apr 2015
    He's been nothing but trouble. ;)
     
  13. t2andreo

    t2andreo Veteran Member Donating Member

    Joined:
    Apr 6, 2013
    Messages:
    2,073
    Likes Received:
    4,670
    Location:
    South Florida, USA
    Camino(s) past & future:
    Frances: 2013, 2014
    Madrid: 2016
    Portuguese: 2015, 2017
    Voluntario: 2014, 2015, 2016, 2017
    I always use Express Bourricot to send luggage from SJPdP to Santiago. Yes it can be pricey.

    But, consider that the ONLY people who touch that bag once you leave it at the front desk of your lodging are Caroline, or her assistant. The luggage is transported in their van directly to the Hotel Hostal La Salle in Santiago. There it goes into a secure luggage room to await you arrival...whenever.

    In my experience, the concept of a unified EU is a myth when sending parcels or luggage from one EU country to another. Nothing has changed. All these countries maintain distinct mail systems.

    Logically, one would presume one mail system servicing the entire EU. But I imagine there are hundreds of thousands of well paying jobs, and votes, involved in consolidating postal systems across 27-28 countries ...just saying...

    Conversely, mailing parcels or luggage wholly within one country is a different matter entirely. In Spain, the postal system is inexpensive, reliable, and fast.

    I hope this helps, for the future.
     
    Last edited: Jun 20, 2017
    Solvita P, FamPed, SEB and 1 other person like this.
  14. grayland

    grayland Moderator Staff Member Donating Member

    Joined:
    Dec 29, 2008
    Messages:
    2,988
    Likes Received:
    4,635
    Location:
    Seattle
    Camino(s) past & future:
    Yes
    However....most of us loyal forum supporters opt to use the great Luggage Storage Service provided by Ivar.

    Support of Ivar's service helps to to keep the forum operating.
     
    Marie_pri, wcsjms, willydp and 9 others like this.
  15. trecile

    trecile Veteran Member Donating Member

    Joined:
    Feb 19, 2016
    Messages:
    1,971
    Likes Received:
    3,902
    Location:
    Southern Oregon
    Camino(s) past & future:
    Camino Frances August - September(2016)
    July - August (2017) - Camino Frances to Leon, Salvador to Oviedo, Primitivo to Santiago and beyond...
    I plan to use the Express Bourricot service because I just want the easiest option, and I'm willing to pay extra for it.
     
    amparo likes this.
  16. SYates

    SYates Camino Fossil AD 1999 Donating Member

    Joined:
    Oct 15, 2012
    Messages:
    6,579
    Likes Received:
    13,879
    Location:
    Santiago de Compostela
    Camino(s) past & future:
    First: Camino Francés 1999
    ...
    Last: CF winter 2016/17

    Now: http://egeria.house/
    So, why didn't you pay attention to that warning? BC SY
     
  17. ivar

    ivar Administrator Staff Member Donating Member

    Joined:
    Oct 12, 2004
    Messages:
    4,366
    Likes Received:
    5,710
    Location:
    Santiago de Compostela, Spain
    There are a lot of options when it comes to shipping to Santiago. Another one is to ship it to your hotel in Santiago (after getting the OK from them). My service is just one of many. One service is not the best for everyone, each have their preference.

    Buen Camino!
    Ivar
     
    cynlynn, willydp, t2andreo and 3 others like this.
  18. FamPed

    FamPed Member Donating Member

    Joined:
    Oct 15, 2016
    Messages:
    123
    Likes Received:
    333
    Location:
    Sweden
    Camino(s) past & future:
    I´m going to walk El Camino in Aug-Sept (2017or 2018).
    I think all have been said about this now. So what did we learn?

    Check out opsions and credibility.
    Make your own choice, and take responsibility for your choice.
    Have in mind that sometimes things happen, yes they can happen even to you.

    And.. :rolleyes: Ivar.. Is nothing but trouble :eek:;) :D Sorry Ivar! :p

    And to all you in need of sending luggage forward, there are no more mishaps here then anywere else.
    Ivar can´t take responsibility for the postservices. His responsability lyes in taking good care of your belongings when in storedge.
    Can we maybe leave this to rest now?

    Buen Camino
     
  19. Annie Little

    Annie Little Active Member

    Joined:
    May 11, 2013
    Messages:
    564
    Likes Received:
    1,135
    Location:
    Australia
    Camino(s) past & future:
    Frances Sept-Oct 2016
    To clarify in case anyone is new .... this is a joke of course ... everyone here knows Ivar is the best ...

    Thank you Ivar for your valuable services to all .... I did not get to meet you in Santiago but strangely I thought of you a lot because this forum was a great help to us all ...
     
    AnnabelP, Shelova, Marie_pri and 6 others like this.
  20. t2andreo

    t2andreo Veteran Member Donating Member

    Joined:
    Apr 6, 2013
    Messages:
    2,073
    Likes Received:
    4,670
    Location:
    South Florida, USA
    Camino(s) past & future:
    Frances: 2013, 2014
    Madrid: 2016
    Portuguese: 2015, 2017
    Voluntario: 2014, 2015, 2016, 2017
    To clarify, I use Express Bourricot to send a piece of luggage from France to Santiago. However, once I am in Spain or Portugal, I send parcels through the post office to Ivar.

    I share the enthusiasm for this valuable service.
     
    SabineP, dougfitz, ivar and 1 other person like this.
  21. Anniesantiago

    Anniesantiago Veteran Member Donating Member

    Joined:
    Nov 1, 2008
    Messages:
    6,580
    Likes Received:
    6,662
    Location:
    Portland, Oregon
    Camino(s) past & future:
    Frances 2006,9,11,12,13,14, 16, Aragones 2011,12,
    VDLP 2011, 13, Lourdes 2012, Portuguese 2008, Madrid 2014, (2016)
    Another option is simply NOT to ship luggage at all?
    I'm not sure why it's necessary.
    I love shopping in Spain, especially in Madrid or Santiago.
    Or in Paris... WOW!
    Lots of GREAT clothes at very inexpensive prices.
    You can also buy quality but inexpensive luggage there if you need it.
     
    lovingkindness likes this.
  22. Healthful

    Healthful New Member

    Joined:
    Oct 5, 2016
    Messages:
    25
    Likes Received:
    33
    Location:
    USA
    Camino(s) past & future:
    Fall 2016

    I'm sorry for your troubles. I sent some expensive trekking poles from the Santiago post office--got an empty envelope delivered to me in the States. Walked the Camino again and took my trekking poles with me--was never questioned about them in any airport. Lesson learned? Send nothing via Correos home to the States. Take it on the plane.
     
    t2andreo likes this.
  23. Karen C.

    Karen C. Member

    Joined:
    Oct 29, 2016
    Messages:
    36
    Likes Received:
    54
    Location:
    Lafayette, Colorado, U.S.A
    Camino(s) past & future:
    May 2017
    Email address and Ivar'a phone number were both on the mailing label, as instructed.
     
  24. peter obrien

    peter obrien New Member

    Joined:
    Sep 12, 2016
    Messages:
    5
    Likes Received:
    10
    Camino(s) past & future:
    second week in may to start from St jean de pieds Santiago
    Hi i sent luggage to Ivar in Santiago and he very kindly dropped it off at my hotel when i had finished The Camino Frances a great service thank you Iar regards Peter Obrien
     
    Karen C. and SYates like this.
  25. Liz Ward

    Liz Ward New Member

    Joined:
    Feb 4, 2016
    Messages:
    20
    Likes Received:
    15
    Camino(s) past & future:
    Walking Camino from St Jean to Santiage in Sept. 2016. Will meet my husband in Astorga and he will walk the last part with me.
    Hi Karen and Ivar,
    So sorry to hear about your trouble with luggage. My husband met me in Leon (October 2016) and we shipped a suitcase on to Ivar in Santiago. The process could not have been easier. Post Office in Leon was efficient and price was very reasonable (20 USD). It would seem that shipping across country boundaries may present more problems. When we arrived in Santiago, Ivar's place was easy to find and he was his charming self. Also we did not shrink wrap our luggage, just used some duct tape to secure handles.

    Liz
     
    SYates likes this.
  26. wcsjms

    wcsjms Active Member Donating Member Donating Member

    Joined:
    Jul 20, 2016
    Messages:
    230
    Likes Received:
    341
    Location:
    Florida,USA
    Camino(s) past & future:
    (2016) ; 1st Camino ; Frances Way ; 2017 Camino Frances begins August 10,2017
    :p
     
  27. wcsjms

    wcsjms Active Member Donating Member Donating Member

    Joined:
    Jul 20, 2016
    Messages:
    230
    Likes Received:
    341
    Location:
    Florida,USA
    Camino(s) past & future:
    (2016) ; 1st Camino ; Frances Way ; 2017 Camino Frances begins August 10,2017
    WoW, someone comes on the forum looking for information or assistance and instead of that, they get berated for the service they used, how they packed their belongings, not having a phone, not heeding a warning about their "damaged package" ( which by the way is a commonplace way to ship in the USA aka shrink wrap) and to top it off they are told what a wonderful time they will have spending more money in Pair for things they already own and having it inferred that they blame Ivar. WOW, let the Inquisition begin !
     
  28. Jeff Crawley

    Jeff Crawley Veteran Member

    Joined:
    Nov 9, 2014
    Messages:
    715
    Likes Received:
    1,124
    Location:
    Kent, UK
    Camino(s) past & future:
    Camino Ingles or Portuguese (May 2018?)
    Yes, it seems that some people are over reacting to this (if you get my drift?)
     
  29. Angie94

    Angie94 Active Member

    Joined:
    Oct 2, 2015
    Messages:
    312
    Likes Received:
    1,162
    Location:
    Ohio
    Camino(s) past & future:
    Camino Frances - 2016 www.angie-carter.com/camino
    https://youtu.be/PtE_hvREZc4
    I agree it's Ivars fault! He's the worst and to top it off he's not even friendly nor helpful.

    HAH! kidding..........quite the opposite! HI IVAR! :)
     

    Attached Files:

  30. Saint Mike II

    Saint Mike II Vetran Member Donating Member

    Joined:
    Oct 8, 2012
    Messages:
    1,595
    Likes Received:
    2,415
    Location:
    Illawarra Region NSW Australia
    Camino(s) past & future:
    cycled from Pamplona Sep 2015;Frances, walked from St Jean 2017.
    I have used Ivar's services on all three occasions I have been a pilgrim in Spain - never had any problems. However from St Jean this year I used one of the alternative freight forwarders - yes it was not cheap - but it did arrive in Santiago (at the La Salle hotel/hostel/albergue) where I received a 20% discount of my room charge. Cheers
     
    SYates, FamPed and ivar like this.
  31. Peter Crowe

    Peter Crowe NorandBunz

    Joined:
    Jan 7, 2017
    Messages:
    12
    Likes Received:
    15
    Location:
    Queensland, Australia
    Camino(s) past & future:
    Santiago de Compostela
    I found French post most hospitable, though the only way to ship bags, so you know it WILL happen is by SendMyBag, expensive, but effective. What is the price of not having your bag is the deciding factor
     

Share This Page

This site is run by Ivar at
Casa Ivar
in Santiago de Compostela