Have you tried preparing an e-mail in Spanish? I am sure you can make contact and a reservation via e-mail. Don't send your credit card number via e-mail, but most times they do not need that number to make a reservation.
hi Ivar, thanks they replied once to say how much their rates were (that was in Dec 04) but have not replied to any further mails. Have sent them another one via a Santiago tourism hotel booking website. Their fax number doesnt seem to work. Anyhow, will give it a few more days and will then go and book something else
it took a while to find the place, but it is literally 200m from the N entrance of the cathedral and the first evening we were there, we were treated to a carillion of bells announcing the election of a new Pope ! The rooms are charming and the people who run it really lovely.