Changes to Bus Tickets

[Anniesantiago]

I had two people cancel their trip after I purchased their tickets from Burgos to Leon.
I had two MORE people sign up.

In ten years, I've never had the bus driver ask for passport numbers/identification.
So I'm wondering if I really need to bother buying two more tickets, or if my 2 new people can just ride on the tickets already purchased?

I cannot cancel or change, apparently, and I cannot find an email address for ALSA to talk to a human being.

Thoughts?
Experience?

 

[mspath]

Annie,
Perhas this page re ALSA's policies will be helpful.
https://www.alsa.es/gestion-de-billetes/politica-de-cambios-y-anulaciones

 

[mlhhome]

Annie
My experience in riding from T4 to Pamplona and Santiago to T4 is the bus drivers only asking for names to verify passengers. They have not checked my ID/passport to verify my name..... that leaves you with some wiggle room. I am assuming if there was a security incident the bus driver would match names with IDs

Mike

 

[Anniesantiago]

Annie
My experience in riding from T4 to Pamplona and Santiago to T4 is the bus drivers only asking for names to verify passengers. They have not checked my ID/passport to verify my name..... that leaves you with some wiggle room. I am assuming if there was a security incident the bus driver would match names with IDs

Mike

Yes, that's been my experience also. In fact, they never even have asked when I have a group. But then, I am a little nervous about Murphy's Law. lol! Then there's the question about if TWO people on my group ticket do not show up, will they cancel my entire ticket? I wish they had an email address...

 

[naplesdon]

Think about it this way. You have 2 tickets, so if the bus is sold out you have the tickets for 2 seats that no one will occupy. So if worse comes to worse you pay for 2 more tickets. Just make sure you are the first in line to get on the bus and quickly find your assigned seats. Which always seems to be a big problem in Spain