I thought I would start a new thread, though this is not my first GPS meltdown thread. I was on the phone with Garmin support for one hour and ten minutes and my problem is not solved. I was trying to avoid abusing the tecchies here, but I am worse off now than before I called. I have a Garmin Dakota.
The problem that triggered my call is the same problem that I had last year two days before I started my camino. I opened the track manager and could not find any of my tracks on my gps, even though on basecamp when I connected the device to my computer, I could see that they were all there on the memory card. I got advice, and voila, those tracks appeared again on my garmin. Unfortunately I didn’t write the instructions down.
The same thing has happened now, though thankfully I am several months from departure not a few days. Garmin support was very kind and patient, but unable to help me get the trackks showing on my device. Though we could see that the tracks were there on the memory card — they showed up both on basecamp, and also in “file explorer”(??? Pushing the windows icon and the”e” key at the same time— but when they showed up on the file explorer, I didn’t see the names of the tracks like “Mozarabe 10, Granada to Pinos Puente”, like I see in basecamp, but rather just saw the tracks numbered 1 to 151.
All that has happened after our hour long conversation is that, at her direction, I have deleted all of the tracks from my memory card and will start over. But something else that she told me has left me totally confused, and she even wrote it in a follow-up email so I know I heard her right. Here is what she wrote to me:
As I mentioned, your device has a track limit of 200 saved tracks at a total of 10,000 points. Since you need to add around 40 tracks that have 500 points a piece, this will far exceed the maximum track points your device can read. Regardless of where the files are kept (on the microSD card or on the device memory), the device will only read up to this limitation.
Now, this makes no sense to me at all. What is the point of the memory card if it can’t keep a lot of tracks available for the device to read? And when she says the device will only “read” up to this limitation, what does that mean? That after reading 10,000 points the device stops reading? If she means that the device can only “store” up to that number of points, I understand that, but that’s not what she said. And I have never gotten any indication that by storing lots of tracks on my memory card, the device was overloaded or something. Last year I had way more than 10,000 points stored on my memory card (since I had all of the Mozárabe, as well as some older caminos that I hadn’t bothered to erase) and I had no problem. On my very first year of using the garmin, I didn’t understand the difference between the memory card and the device itself, and I did find that the device had erased some tracks,presumably because I was over the limit. But again, that is a storage problem, not a reading problem.
SO... I don’t even know what questions to ask, but any advice would be most welcome! Buen camino, Laurie
The problem that triggered my call is the same problem that I had last year two days before I started my camino. I opened the track manager and could not find any of my tracks on my gps, even though on basecamp when I connected the device to my computer, I could see that they were all there on the memory card. I got advice, and voila, those tracks appeared again on my garmin. Unfortunately I didn’t write the instructions down.
The same thing has happened now, though thankfully I am several months from departure not a few days. Garmin support was very kind and patient, but unable to help me get the trackks showing on my device. Though we could see that the tracks were there on the memory card — they showed up both on basecamp, and also in “file explorer”(??? Pushing the windows icon and the”e” key at the same time— but when they showed up on the file explorer, I didn’t see the names of the tracks like “Mozarabe 10, Granada to Pinos Puente”, like I see in basecamp, but rather just saw the tracks numbered 1 to 151.
All that has happened after our hour long conversation is that, at her direction, I have deleted all of the tracks from my memory card and will start over. But something else that she told me has left me totally confused, and she even wrote it in a follow-up email so I know I heard her right. Here is what she wrote to me:
As I mentioned, your device has a track limit of 200 saved tracks at a total of 10,000 points. Since you need to add around 40 tracks that have 500 points a piece, this will far exceed the maximum track points your device can read. Regardless of where the files are kept (on the microSD card or on the device memory), the device will only read up to this limitation.
Now, this makes no sense to me at all. What is the point of the memory card if it can’t keep a lot of tracks available for the device to read? And when she says the device will only “read” up to this limitation, what does that mean? That after reading 10,000 points the device stops reading? If she means that the device can only “store” up to that number of points, I understand that, but that’s not what she said. And I have never gotten any indication that by storing lots of tracks on my memory card, the device was overloaded or something. Last year I had way more than 10,000 points stored on my memory card (since I had all of the Mozárabe, as well as some older caminos that I hadn’t bothered to erase) and I had no problem. On my very first year of using the garmin, I didn’t understand the difference between the memory card and the device itself, and I did find that the device had erased some tracks,presumably because I was over the limit. But again, that is a storage problem, not a reading problem.
SO... I don’t even know what questions to ask, but any advice would be most welcome! Buen camino, Laurie
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