The insurance industry, gotta love it.
I forwarded vagabondette's link on to a colleague who has paid for (and thankfully never used) medex for years, and he was shocked. He promptly began to explore other options and quickly became extremely frustrated. One small example:
One provider lists among benefits: "arrange for medical evacuation to home country" and "arrange for repatriation of remains to home country."
My friend asked: Does "arrange for" mean "pay for" or does it mean "call around to find someone to do it and send the client the bill?" The response: for medical evacuation, it means the latter; for human remains, it means the former. So, they will pay for your body to be returned, but will only find someone to bring you home if you are alive. Of course, that's what a live person said on the phone, which is not going to do you any good if the small print on the policy says otherwise.
So I'm hoping that someone will find a reputable company that delivers high quality service, but maybe that's a pipe dream.
Buen camino, Laurie