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Iberia Cancellations and Refunds

Vaughan

Member
Camino(s) past & future
Camino Francais April/May 2019
Camino Notre April/May 2020
I was able to speak to Iberia this morning and successfully obtain refunds for my flights on the 18th April and 20th May. I did not want the voucher option that they have been pushing on their website so I had to call them directly. Even then they made it difficult to get through the automated system. The key to doing that was to ask (when prompted by the automated system on the reason for the call) to speak to a customer services representative.

One odd thing I did notice was that the first leg of my May flight back to the UK via Madrid had been changed from Santiago to A Coruna. I wonder whether they are no longer flying from Santiago to Madrid??
 
Last edited:

ivar

Administrator
Staff member
One odd thing I did notice was that the first leg of my May flight back to the UK via Madrid had been changed from Santiago to A Coruna. I wonder whether they are no longer flying from Santiago to Madrid??
I think they are bussing people up to Coruña (1 hour by bus) to maybe fill up one plane .. no need to fly two empty planes to Madrid when you can fly one empty plane..

I have also heard that they are very close to close Santiago airport since they have only one or two planes a day now (as of 15th of April 2020).. but not sure.
 

Vaughan

Member
Camino(s) past & future
Camino Francais April/May 2019
Camino Notre April/May 2020
Thanks Ivar - that would certainly explain it.
 
D

Deleted member 67185

Guest
I was able to speak to Iberia this morning and successfully obtain refunds for my flights on the 18th April and 20th May. I did not want the voucher option that they have been pushing on their website so I had to call them directly. Even then they made it difficult to get through the automated system. The key to doing that was to ask (when prompted by the automated system on the reason for the call) to speak to a customer services representative.

One odd thing I did notice was that the first leg of my May flight back to the UK via Madrid had been changed from Santiago to A Coruna. I wonder whether they are no longer flying from Santiago to Madrid??
A quick check showed that Iberia is still doing at least three direct flights between SdC and Madrid per day. Given the decreased passenger flights by the airlines, some flights may be changed in order to accomodate the current state of fewer passengers per available plane.
 


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