My Buen Camino app is crashing!!

[KarinaH]

**Update** I reached out to the developer and a fix is in! unistalled the app again, and reinstalled the new updated version, and it works like a charm again!

Hi! I am 15 days out from my Camino, and suddenly my Buen Camino app is crashing every time I try to look at my stages! I have rebooted my phone, done the "restore app" within the app, rebooted, uninstalled and re-installed, rebooted... and still it crashes!

I have never had a problem with the app before! I used it last year on my Camino, and again this year to plan my upcoming one, and now I am jammed up!

I have an android phone.

Can anyone offer any help or recommendations?

Thanks in advance!

 

[Martyduc]

Hi! I am 15 days out from my Camino, and suddenly my Buen Camino app is crashing every time I try to look at my stages! I have rebooted my phone, done the "restore app" within the app, rebooted, uninstalled and re-installed, rebooted... and still it crashes!

I have never had a problem with the app before! I used it last year on my Camino, and again this year to plan my upcoming one, and now I am jammed up!

I have an android phone.

Can anyone offer any help or recommendations?

Thanks in advance!

Yes,,, me too,, same!!

 

[trecile]

Send a WhatsApp message to the developer at +34 654 504 390

 

[Kiwi-family]

Me too today in Spain!

 

[trecile]

I just opened mine and it's crashing too

 

[KarinaH]

Send a WhatsApp message to the developer at +34 654 504 390

Thanks, I have!

 

[Vacajoe]

Fortunately, the Norte version of that app is still functioning as normal.

 

[CWBuff]

Yup, sure enough
Let's hope it gets fixed by the time I walk my next Camino

 

[trecile]

It seems that the only part that's not working for me is the stage planner. It closes immediately when I try to use it.

 

[Martyduc]

It seems that the only part that's not working for me is the stage planner. It closes immediately when I try to use it.

Yes,,, same for me!
And just tried it on my old phone,,,, so no new update of Buen Camino,,, and it is working!
So something wrong with the last update???
I have emailed them!

 

[Martyduc]

Yes,,, same for me!
And just tried it on my old phone,,,, so no new update of Buen Camino,,, and it is working!
So something wrong with the last update???
I have emailed them!

Just had an email back from Buen Camino,,,, the problem is recognised ,, is being fixed and a new update to be released,,,

 

[VictorJW]

Hi! I am 15 days out from my Camino, and suddenly my Buen Camino app is crashing every time I try to look at my stages! I have rebooted my phone, done the "restore app" within the app, rebooted, uninstalled and re-installed, rebooted... and still it crashes!

I have never had a problem with the app before! I used it last year on my Camino, and again this year to plan my upcoming one, and now I am jammed up!

I have an android phone.

Can anyone offer any help or recommendations?

Thanks in advance!

My wife is alone on the le Puy Camino and has reported the same thing. She has a iPhone. She isn’t at all techie and has no clue how to solve the issue. I replicated the issue here by turning the “I’m on the Camino” Button. On the next start the app crashed immediately making it impossible to get back in.

I had to completely switch off the phone and reboot. Then I could get into the app once only. So rebooted again entered the app and disabled the “I’m on the Camino” setting again. Now I can get into the app.

My wife though has given up for now and is back to paper maps… that won’t go well as she can’t read maps!

 

[Martyduc]

My wife is alone on the le Puy Camino and has reported the same thing. She has a iPhone. She isn’t at all techie and has no clue how to solve the issue. I replicated the issue here by turning the “I’m on the Camino” Button. On the Nect start the app crashed immediately making it impossible to get back in.

I had to completely switch off the phone and reboot. Then I could get into the app once only. So rebooted again entered the app and disabled the “I’m on the Camino” setting again. Now I can get into the app.

My wife though has given up for now and is back to paper maps… that won’t go well as she can’t read maps!

If she just needs maps,,,,then the app, Mapy.cz is in my humble opinion the best!

 

[CWBuff]

. I replicated the issue here by turning the “I’m on the Camino” Button. On the next start the app crashed immediately making it impossible to get back in.

I had to completely switch off the phone and reboot. Then I could get into the app once only. So rebooted again entered the app and disabled the “I’m on the Camino” setting again. Now I can get into the app.

Interesting. Since I am not on the Camino the flag is off and as I stated above it still crashed (as per @trecile note on accessing stage planner)

 

[Martyduc]

Ok,,, after contact with Buen Camino ,, and great responses from them, they have updated the app, , so i have just done the updates, and all seems to be working as normal !!

 

[slmoser]

Hi! I am 15 days out from my Camino, and suddenly my Buen Camino app is crashing every time I try to look at my stages! I have rebooted my phone, done the "restore app" within the app, rebooted, uninstalled and re-installed, rebooted... and still it crashes!

I have never had a problem with the app before! I used it last year on my Camino, and again this year to plan my upcoming one, and now I am jammed up!

I have an android phone.

Can anyone offer any help or recommendations?

Thanks in advance!

Yes!!! Ours did the same and we are a week in. Today I deleted & reinstalled it as well as restarted my phone and haven’t had an issue since. The husbands did the same earlier on than mine and he did the same and no issues now. Buen Camino!!!

 

[VictorJW]

If she just needs maps,,,,then the app, Mapy.cz is in my humble opinion the best!

She has the French book Miami’s dodo or something. As I said she is a techie doofus and has no idea how to do things like install apps! ‍

 

[Eddiew]

The route planning feature of the Finisterre version is not working and I was in contact with developer earlier in the week

 

[Ken & Liz]

My wife is alone on the le Puy Camino and has reported the same thing. She has a iPhone. She isn’t at all techie and has no clue how to solve the issue. I replicated the issue here by turning the “I’m on the Camino” Button. On the next start the app crashed immediately making it impossible to get back in.

I had to completely switch off the phone and reboot. Then I could get into the app once only. So rebooted again entered the app and disabled the “I’m on the Camino” setting again. Now I can get into the app.

My wife though has given up for now and is back to paper maps… that won’t go well as she can’t read maps!

I have done all my booking through the Gronze Web site.
It gives you distance, altitude, read about the trip you pick and accomadation.
I am sure it will translate for her as it does for me.

 

[trecile]

My wife though has given up for now and is back to paper maps… that won’t go well as she can’t read maps!

She should download the Wise Pilgrim (paid, not free version) or Camino Ninja app for gps maps.

I have done all my booking through the Gronze Web site.
It gives you distance, altitude, read about the trip you pick and accomadation

Gronze.com is great for planning and booking, but not so much for mapping. They do have a maps app, but it requires an internet connection.

Gronze Maps | Camino de Santiago | Gronze.com

Gronze Maps es la App de Gronze.com para usar en ruta (on the road). Muestra los tracks y alojamientos en el mapa y la ubicación del usuario en tiempo real. Contiene toda la información actualizada sobre los servicios y alojamientos en conexión con Gronze.com. Funciona en cualquier dispositivo...

www.gronze.com

 

[KarinaH]

My wife is alone on the le Puy Camino and has reported the same thing. She has a iPhone. She isn’t at all techie and has no clue how to solve the issue. I replicated the issue here by turning the “I’m on the Camino” Button. On the next start the app crashed immediately making it impossible to get back in.

I had to completely switch off the phone and reboot. Then I could get into the app once only. So rebooted again entered the app and disabled the “I’m on the Camino” setting again. Now I can get into the app.

My wife though has given up for now and is back to paper maps… that won’t go well as she can’t read maps!

I hope she can get back online!

 

[lt56ny]

She has the French book Miami’s dodo or something. As I said she is a techie doofus and has no idea how to do things like install apps! ‍

As we said when we were kids, close but no cigar!
Miam Miam Dodo

 

[trecile]

My wife is alone on the le Puy Camino and has reported the same thing. She has a iPhone. She isn’t at all techie and has no clue how to solve the issue.

Does she know how to update her apps?
I updated mine and it's now working, but I have an Android phone. The app is no longer crashing after the update.

 

[Jo H]

Hi! I am 15 days out from my Camino, and suddenly my Buen Camino app is crashing every time I try to look at my stages! I have rebooted my phone, done the "restore app" within the app, rebooted, uninstalled and re-installed, rebooted... and still it crashes!

I have never had a problem with the app before! I used it last year on my Camino, and again this year to plan my upcoming one, and now I am jammed up!

I have an android phone.

Can anyone offer any help or recommendations?

Thanks in advance!

Yes!!! Ours did the same and we are a week in. Today I deleted & reinstalled it as well as restarted my phone and haven’t had an issue since. The husbands did the same earlier on than mine and he did the same and no issues now. Buen Camino!!!

Worked for me to upon reinstallation on an Android phone. We're you notified to update the app? I wasn't but assume the new installation will be the updated version.

 

[trecile]

We're you notified to update the app?

I wasn't notified to update it. I went to the Google Play store to update it.

 

[paulmlucas]

Sorry to hear about the problems with the Buen Camiño App. Perhaps my experience will help. Last Saturday I was having problems with the Invierno App on my Android phone. I sent a WhatsApp Message to Carlos, the developer, who responded promptly to say there had been a problem with the last download from the Google Store, but he had someone coming in to work on it on Monday. Early Monday morning I heard back from him to say it had been fixed, He also sent me a link to the Google Store to download the updated App. The new version works great and has a couple of enhancements. A Peregrino walking with me who had the same problem also had success with the latest download. Carlos is great.

I also had problems with the Wise Pilgrim App. The map would not always open when offline. I sent a message to Wise Pilgrim, but never received a response. I have used Wise Pilgrim Apps on other Caminos, but will not use them again. I am fortunate to have Buen Camino.

I hope everyone who has been having issues can get them resolved. It may be as simple as uninstalling the App, then downloading it again.

 

[kwinward]

Hi! I am 15 days out from my Camino, and suddenly my Buen Camino app is crashing every time I try to look at my stages! I have rebooted my phone, done the "restore app" within the app, rebooted, uninstalled and re-installed, rebooted... and still it crashes!

I have never had a problem with the app before! I used it last year on my Camino, and again this year to plan my upcoming one, and now I am jammed up!

I have an android phone.

Can anyone offer any help or recommendations?

Thanks in advance!

I had the same problem recently and contacted the Buen Camino via the app. They were very responsive and asked for some info about my phone. They sent me an link with a software update and resolved the issue.

 

[Terry McLaughlin]

Hi! I am 15 days out from my Camino, and suddenly my Buen Camino app is crashing every time I try to look at my stages! I have rebooted my phone, done the "restore app" within the app, rebooted, uninstalled and re-installed, rebooted... and still it crashes!

I have never had a problem with the app before! I used it last year on my Camino, and again this year to plan my upcoming one, and now I am jammed up!

I have an android phone.

Can anyone offer any help or recommendations?

Thanks in advance!

Mine too. I am in Santiago and just finished Portuguese and Finisterre.
I use iPhone. I deleted the app then reinstalled it. AND rebooted the phone. It seems to be working fine now.

 

[Arctic_Alex]

Hi! I am 15 days out from my Camino, and suddenly my Buen Camino app is crashing every time I try to look at my stages! I have rebooted my phone, done the "restore app" within the app, rebooted, uninstalled and re-installed, rebooted... and still it crashes!

I have never had a problem with the app before! I used it last year on my Camino, and again this year to plan my upcoming one, and now I am jammed up!

I have an android phone.

Can anyone offer any help or recommendations?

Thanks in advance!

Same problem ... until I uninstalled the app, rebooted the phone and re-installed it.

 

[KarinaH]

Send a WhatsApp message to the developer at +34 654 504 390

I did, thanks, and then per his guidance, followed up with an email. Very responsive!

 

[Umwandert]

It happened to me too! For today's stage I therefore switched to wikiloc. Now at the albergue in Villaviciosa I uninstalled and re-installed the app. Seems to work again.

 

[BrianLCrabtree]

Mine too. I am in Santiago and just finished Portuguese and Finisterre.
I use iPhone. I deleted the app then reinstalled it. AND rebooted the phone. It seems to be working fine now.

Has this issue been resolved? I’m in Arles today (Aug 8, 2024) and start walking tomo. I managed to disable the “I’m on the Camino now” function and the app seems to be working but I would like to have that functionality if the app would behave. I can delete and reinstall but hesitant to do so if that could jeopardize using it at all.

 

[trecile]

Has this issue been resolved? I’m in Arles today (Aug 8, 2024) and start walking tomo. I managed to disable the “I’m on the Camino now” function and the app seems to be working but I would like to have that functionality if the app would behave. I can delete and reinstall but hesitant to do so if that could jeopardize using it at all.

It worked fine for me in May and June