Orisson's Cancellation/Refund Policy

[jsalt]

Hi, sorry to start another Orisson thread, so facts only please, no speculation . Does anyone have any first hand info about Orisson’s cancellation/refund policy for April? Do you have a fully paid reservation and been able to get a refund, or otherwise postponed it to a future date?

 

[Lindsay from Scotland]

Hi, sorry to start another Orisson thread, so facts only please, no speculation . Does anyone have any first hand info about Orisson’s cancellation/refund policy for April? Do you have a fully paid reservation and been able to get a refund, or otherwise postponed it to a future date?

Hi
I had a paid reservation for Orisson on the 20th April 2020. It has been cancelled and refunded automatically.
Lindsay

 

[grayland]

Most businesses in Spain, especially albergues and small hotels, are in serious financial trouble. Many will not survive.

If you have prepaid reservations...consider not asking for a refund. They desperately need the funds.

 

[Lunchmeat337]

I had a paid reservation which I cancelled. I asked for a refund and they said Pay pay was swamped. So I'm sure I'll get it--- someday.

 

[KYPolloFrito]

I have one for late May and have communicated to them that in all probability my Camino will be delayed. I offered to leave the deposit with them knowing lean times are upon them and with no need to refund. I plan to re-book at a later time.. They responded and said to give it more time before actually cancelling. (and then had a few choice words for the Virus!).

 

[TinaPEI]

When I had to cancel last year they offered no refund. When booked my stay it had stated no refunds. I emailed beforehand to cancel and explained that I understood their policy but wanted to let them know I wasn't coming. Either they could give (or even just rebook) my bed away, or just to not waste food. I will cancel and not ask for a refund when the time comes this summer. I can make do without that I am thinking July my not be a good time to go, but I am not cancelling yet. I can manage without the refund, even with the exchange.

 

[ctay122]

I had a paid reservation which I cancelled. I asked for a refund and they said Pay pay was swamped. So I'm sure I'll get it--- someday.

Me also. And on their website they say paypal has suspended their telephone platform but they are slowly trying to refund reservations. My stay was for 22 April, nothing yet.

 

[jsalt]

Thank you everyone so much for your replies. I am quite impressed that Orisson is doing its best to refund people who are booked for April. They are a well organized private business that has a very profitable niche in the camino market (location location location), so although I am more than willing to donate my prepaid reservations to places like Casa Magica, I would like to get a refund, or a change of date, to places like Orisson.

 

[Jim]

I had a paid reservation which I cancelled. I asked for a refund and they said Pay pay was swamped. So I'm sure I'll get it--- someday.

About 10days ago I canceled train reservatios for train booked to get from Lisbon north where I wished to start my camino journey. Rec'd note from CP trains that I would be given a refund and it came through on PayPal within an hour of receipt of the notice. from CP trains-- I had contacted them the day before I rec'd word that I would be cancelling.

 

[ctay122]

I might have to write them again and ask . It’s been 18 days since I requested a refund and was told they were having problems with paypal.