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COVID Refuge Orisson Refund Policy

Steve Taylor

New Member
Camino(s) past & future
June 2019 Sarria to Santiago Sept 2019 Logrono to Burgos Aug 2020 St Jean Pied De Port to Logrono
I made a reservation at Refuge Orisson for 26 June quite a while ago. I understand that if the refuge cancels the booking because of the current Covid-19 situation, I'll get a refund but, if I was to choose to cancel before the refuge makes that decision, does anyone know if I will get a refund or do I lose the entire cost of the reservation?
 

Derek Booth

Member
Camino(s) past & future
Camino Frances March 2019
I understand your predicament.
Ordinarily, should you cancel your booking, then you would be hard pressed to argue that you had a case to expect your deposit to be returned.
However, we, (the whole World) would accept that these are hardly 'Ordinary' times.

It occurs to me that the Hostel itself closed the door from whenever it was that the Spanish Government closed all accommodation (I appreciate that there were some hotels left open for people that could not go home but, hostels and Albergues on the Camino hardly fall into that category) on Lockdown.

Hypothetical question. Lets say that the Camino is opened on 25th June, the day before your booking. Do you think it would be 'reasonable' for the Hostel at Orisson to claim that you would you lose your deposit because you didn't arrive? No, of course not.

So, carrying on from that hypothesis, on what date prior to 26th June should Orisson accept that it would not be reasonable for you to arrive. I would respectfully suggest that that date is 'about' now. One month in advance of the date booked.

Suggestion. (Bearing in mind that the Hostel may not be occupied right now) Write to the Hostel. Point out to them that they closed the Hostel due to the pandemic with no date going forward of any restart.
Tell them that it is one month before your booking and request a refund. If you are amenable to such a course of action, accept in your letter that you are prepared to receive a voucher for accommodation to be taken in the future for a reorganised Camino so that neither of you would be out of pocket.

How does that read? Good Luck and Beun Camino (Whenever!!!)
 

Derek Booth

Member
Camino(s) past & future
Camino Frances March 2019
Hi Again,

Coincidentally IVAR the Mod of this Forum has just posted on here that the Authorities have just announced that Foreigners will be allowed to return to Spain in JULY.
Clearly you will not be able to go to Orisson in June and therefore you could ask for your money back.
Personally, I would still write to them and not wait for them to be proactive in this matter.
Further, in light of the announcement, I would NOT offer to accept a Voucher.

I hope this helps.
 

jsalt

Jill
Camino(s) past & future
Portugués, Francés, LePuy, Rota Vicentina, Norte, Madrid, C2C, Salvador, Primitivo, Aragonés, Inglés
I made a reservation at Refuge Orisson for 26 June quite a while ago. I understand that if the refuge cancels the booking because of the current Covid-19 situation, I'll get a refund but, if I was to choose to cancel before the refuge makes that decision, does anyone know if I will get a refund or do I lose the entire cost of the reservation?
Hi, they were doing automatic refunds in April:

I have successfully changed my June booking to a date next year after sending them an email.

Good luck.
 

SabineP

Camino = Gratitude + Compassion.
Camino(s) past & future
some and then more. see my signature.
I understand your predicament.
Ordinarily, should you cancel your booking, then you would be hard pressed to argue that you had a case to expect your deposit to be returned.
However, we, (the whole World) would accept that these are hardly 'Ordinary' times.

It occurs to me that the Hostel itself closed the door from whenever it was that the Spanish Government closed all accommodation (I appreciate that there were some hotels left open for people that could not go home but, hostels and Albergues on the Camino hardly fall into that category) on Lockdown.

Le refuge Orission is not in Spain but in France.
 

Derek Booth

Member
Camino(s) past & future
Camino Frances March 2019
Le refuge Orission is not in Spain but in France.
Yes. Sorry, of course it is.
However, the subtext of my comments still stands. The Camino is closed right now and I don't see anyone travelling to France/Spain or wherever to go on their journey.
Certainly, on June 26th the OP will not be entering Spain, not far down the line.
 

Kathar1na

Member
Camino(s) past & future
To Santiago and beyond (from home; Voie de Tours; Camino Francés; Biskaya; Manche; Via Brabantica)
I made a reservation at Refuge Orisson for 26 June quite a while ago. I understand that if the refuge cancels the booking because of the current Covid-19 situation, I'll get a refund but, if I was to choose to cancel before the refuge makes that decision, does anyone know if I will get a refund or do I lose the entire cost of the reservation?
What will it be like on 26 June 2020, a month from now ... I think you will have to ask them directly. This is what you currently see when you go to their website:

Orisson May 2020.jpg
 
Camino(s) past & future
September (2020)
I made a reservation at Refuge Orisson for 26 June quite a while ago. I understand that if the refuge cancels the booking because of the current Covid-19 situation, I'll get a refund but, if I was to choose to cancel before the refuge makes that decision, does anyone know if I will get a refund or do I lose the entire cost of the reservation?
I just read on this Camino Forum that the Spanish Government will not be letting foreign visitors into the country until July. Since your reservation is in June, you could argue that you are not able to come on the date you booked due to Force Majeure.

Force majeure is a common clause in contracts that essentially frees both parties from liability or obligation when an extraordinary event or circumstance beyond the control of the parties, such as a war, strike, riot, crime, epidemic or an event described by the legal term act of God, prevents one or both parties from fulfilling their obligations under the contract.
 

Kathar1na

Member
Camino(s) past & future
To Santiago and beyond (from home; Voie de Tours; Camino Francés; Biskaya; Manche; Via Brabantica)
Force majeure is a common clause in contracts that essentially frees both parties from liability or obligation when an extraordinary event or circumstance beyond the control of the parties, such as a war, strike, riot, crime, epidemic or an event described by the legal term act of God, prevents one or both parties from fulfilling their obligations under the contract.
Really, just ask them. The owner seems to be a reasonable man when he is approached reasonably and politely. If the hotels and gîtes in France are open and allowed to welcome guests at the end of June, there is no force majeur on their part. They are fulfilling their contractual obligations when they provide their customers with the bed they had booked. You could spend a night at Orisson and hike in the French part of Pyrenees - plenty of people do that every year. ☺
 

henrythedog

Loved and fed by David
Camino(s) past & future
Frances 2017, 2018, 2019, Ingles 2018, (Madrid 2019 partial - retired hurt!) (more planned)
Really, just ask them. The owner seems to be a reasonable man when he is approached reasonably and politely. If the hotels and gîtes in France are open and allowed to welcome guests at the end of June, there is no force majeur on their part. They are fulfilling their contractual obligations when they provide their customers with the bed they had booked. You could spend a night at Orisson and hike in the French part of Pyrenees - plenty of people do that every year. ☺

Quite right, it’s hardly cause for international litigation; just give the guy a call.

Alternatively try writing down a list of all the things that are not as you might expect right now and unless it makes the top ten, don’t over stress about it.

I’ve got a couple of flights and several nights accommodation in jeopardy, but none are exactly life threatening. The lack of a haircut, on the other hand, is no joke.
 

Sharry

New Member
Camino(s) past & future
Frances (2020)
I made a reservation at Refuge Orisson for 26 June quite a while ago. I understand that if the refuge cancels the booking because of the current Covid-19 situation, I'll get a refund but, if I was to choose to cancel before the refuge makes that decision, does anyone know if I will get a refund or do I lose the entire cost of the reservation?
I received a full refund from Refuge Orisson. I wrote them asking about it in April - my reservation was for May 10. They responded saying that they were currently working on April refunds and to contact them in May. I emailed them again on May 1 and received my refund on May 11. I canceled my reservation with them - they had not canceled it when I requested a refund.
 

jsalt

Jill
Camino(s) past & future
Portugués, Francés, LePuy, Rota Vicentina, Norte, Madrid, C2C, Salvador, Primitivo, Aragonés, Inglés
I received a full refund from Refuge Orisson. I wrote them asking about it in April - my reservation was for May 10. They responded saying that they were currently working on April refunds and to contact them in May. I emailed them again on May 1 and received my refund on May 11. I canceled my reservation with them - they had not canceled it when I requested a refund.
I would like to repeat what I wrote on the other thread, that I am impressed that Orisson is doing its best to refund people who can’t now travel.

They are a well organized private business that has a very profitable niche in the camino market (location location location).

I am more than willing to donate my prepaid reservations to places that are operating on a shoestring, but I would like to get a refund, or at least change of date, to places like Orisson.

They happily changed my reservation for this year (June) to next year (May) when I asked them reservations@refuge-orisson.com
Jill
 

Kathar1na

Member
Camino(s) past & future
To Santiago and beyond (from home; Voie de Tours; Camino Francés; Biskaya; Manche; Via Brabantica)
I happened to notice that a gîte/albergue in Saint-Jean-Pied-de-Port - the name is Bidean - announced that they will open again on 2 June 2020. This says nothing about the policy of Orisson, of course, but I guess it is a sign of the change to come very soon ...

 

Kathar1na

Member
Camino(s) past & future
To Santiago and beyond (from home; Voie de Tours; Camino Francés; Biskaya; Manche; Via Brabantica)
a sign of the change to come very soon ...
And again not Orisson but the pilgrim albergue of Roncesvalles who inform on their website:

Ya puede realizar su reserva para estancias a partir del 1 de julio del año 2020
You can make a booking for stays at the pilgrim albergue from 1 July 2020 onwards.

Also in Roncesvalles, the Posada hotel accepts bookings from 11 June 2020 onwards and the Casa Sabina announces on their website that they will open again on 3 June 2020 (not sure whether just the restaurant or also rooms).
 
Last edited:

JanelMcB

Active Member
Camino(s) past & future
CF (2018)
I made a reservation at Refuge Orisson for 26 June quite a while ago. I understand that if the refuge cancels the booking because of the current Covid-19 situation, I'll get a refund but, if I was to choose to cancel before the refuge makes that decision, does anyone know if I will get a refund or do I lose the entire cost of the reservation?
I wrote to them months ago requesting a refund for my June reservation. They asked me to write back in mid June, as they were processing earlier refunds at the time. No hassle from them; just wait until your reservation date gets closer. Wait until June and write to them to request the refund.
 

GoddessBabe

New Member
Camino(s) past & future
April/May (2020)
Personally I would write it off as a donation.
That's what I have chosen to do - I was told they would refund my April 23rd "if someone else booked" - then everything shut down and I've not had any refund. It's much easier to "let it go"
 

jeanineonthecamino

New Member
Camino(s) past & future
May 2020
I cancelled all of my bookings made via booking website. I had a handful of bookings made directly for May 23-29 on the Camino. Only one albergue e-mailed to say they were cancelling my reservation, but I believe it was a place that was not prepaid. I did not hear anything from the couple of places that I did prepay for... Orisson and Roncesvalles were among them. I don't see anywhere an offer of a refund, and I chose not to ask since I know they will be struggling financially.
 

jsalt

Jill
Camino(s) past & future
Portugués, Francés, LePuy, Rota Vicentina, Norte, Madrid, C2C, Salvador, Primitivo, Aragonés, Inglés
Establishments with sound business practices, which insist on prepayment, are having their prepayments donated to them. Yet those establishments which allow for free cancellations are having their bookings cancelled with no chance of a donation being given.

I wonder which ones are really struggling financially.

I happily donate to worthy causes, but I choose them, they don’t choose me.
 

JanelMcB

Active Member
Camino(s) past & future
CF (2018)
I cancelled all of my bookings made via booking website. I had a handful of bookings made directly for May 23-29 on the Camino. Only one albergue e-mailed to say they were cancelling my reservation, but I believe it was a place that was not prepaid. I did not hear anything from the couple of places that I did prepay for... Orisson and Roncesvalles were among them. I don't see anywhere an offer of a refund, and I chose not to ask since I know they will be struggling financially.
I booked both in advance directly with each albergue. Received refund from Edurne at Roncesvalles over a month ago. Will be contacting Orisson in another week for that refund. No has from R and not expecting one with O.
 

muddy-mama

New Member
Camino(s) past & future
2020
Does anyone know what the situation is now. I have a reservation for August 30th but not sure if I really would be better postponing for a year.
 

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