Kjell family
New Member
- Time of past OR future Camino
- Pontferrada to Santiago ( April 2018), Porto to Santiago (April, 2020)
Hi folks,
I very seldom book accommodations more than a few days ahead when traveling and I very rarely use tour co. However, on this trip the two others I was walking with, one celebrating her 70 the birthday, felt more comfortable prearranging accommodation and their bag delivery. My question for folks is what experiences are you having with cancellation and fees due to Covid 19. The co. we booked with will allow for free rebooking within a year and while that works for my cousins who live in Europe and are retired, I can not leave so easily with kids, work and a PhD program.
Given that the service up front was minimal and that all other co. are being flexible with cancellation policies I am surprised and disappointed that,to date, that the tour operator is a) sticking strictly to the cancellation policy and b) the fee is so high. It definitely taints my perception of the co.
What is your experience? Do I have any recourse?
I very seldom book accommodations more than a few days ahead when traveling and I very rarely use tour co. However, on this trip the two others I was walking with, one celebrating her 70 the birthday, felt more comfortable prearranging accommodation and their bag delivery. My question for folks is what experiences are you having with cancellation and fees due to Covid 19. The co. we booked with will allow for free rebooking within a year and while that works for my cousins who live in Europe and are retired, I can not leave so easily with kids, work and a PhD program.
Given that the service up front was minimal and that all other co. are being flexible with cancellation policies I am surprised and disappointed that,to date, that the tour operator is a) sticking strictly to the cancellation policy and b) the fee is so high. It definitely taints my perception of the co.
What is your experience? Do I have any recourse?