A donation to the forum removes ads for you, and supports Ivar in his work running it

Advertisement


2019 Camino Guides

Reservation refund

Status
Not open for further replies.
Camino(s) past & future
Portuguese, French, Primitivo
#1
I have the dishonor to call out this Hostal after they refused to refund a reservation after a pilgrim in our group suffered a heart attack and had to be rushed to Madrid in an ambulance.
When I called the owner Eduardo to explain he actually blamed Hotel.com. Obviously $ matters more than pilgrim spirit. Shameful and very sad
 

Marbe2

Active member
Camino(s) past & future
2015 SJPD to Burgos
2017 Leon to Santiago
Pamplona to Santiago Mar. 2018
Burgos - SCDC (Oct 18)
#2
So sorry to hear this! I hope the pilgrim in your group recovers quickly. It actually could be the agency that has the fees. It depends on how their relationship is structured?
 

Marbe2

Active member
Camino(s) past & future
2015 SJPD to Burgos
2017 Leon to Santiago
Pamplona to Santiago Mar. 2018
Burgos - SCDC (Oct 18)
#4
This might also help. There has been consolidation in the booking industry.
For those keeping track, Expedia now owns Travelocity, Orbitz, Hotels.com, Hotwire, Trivago, CheapTickets and eBookers, among others. Pricelines online travel agencies (OTAs) now includes Booking.com, Kayak and Agoda.com.
So you may want to appeal to the parent company if you can not resolve the problem with Hotels.com.

This is another example of why we should all have travel insurance. Could happen to any of us!
 

Marbe2

Active member
Camino(s) past & future
2015 SJPD to Burgos
2017 Leon to Santiago
Pamplona to Santiago Mar. 2018
Burgos - SCDC (Oct 18)
#5
If the person taken to the hospital has travel insurance, the room fee may be covered?
 
Last edited by a moderator:

KJFSophie

My Way, With Joy !
Camino(s) past & future
Camino Frances (2014 & 2015 ) ,Via San Francesco, Italy (2017 )
Camino Portugese (2018 )
#6
Not sure how recent all of this happened. Personally, I wouldn't let $55 =/- ruin my camino experience. I hope you only tend to this once you are home and rested. Most times when we're not in the throes of a crisis we can resolve the situation better or make peace with it. Good luck with the dilemma .Sending along prayers for the pilgrim who fell ill.
 
Status
Not open for further replies.
Thread starter OLDER threads on this topic Forum Replies Date
jsalt Miscellaneous Topics 9
Anniew Miscellaneous Topics 16
Nanc Miscellaneous Topics 13

OLDER threads on this topic


Most read today


A few items available from the Camino Forum Store



Pilgrims here right now

Advertisement
Booking.com

Latest posts

Most read today

Most downloaded Resources

Forum Rules

Forum Rules

Camino Forum Store

Camino Forum Store

Casa Ivar Newsletter

Forum Donation

Forum Donation
For those with no forum account, it is possible to donate here as well. Thank you for your support! Ivar

Follow Casa Ivar on Instagram

When is the best time to walk?

  • January

    Votes: 8 1.1%
  • February

    Votes: 4 0.5%
  • March

    Votes: 33 4.5%
  • April

    Votes: 108 14.7%
  • May

    Votes: 179 24.4%
  • June

    Votes: 53 7.2%
  • July

    Votes: 15 2.0%
  • August

    Votes: 11 1.5%
  • September

    Votes: 219 29.8%
  • October

    Votes: 89 12.1%
  • November

    Votes: 11 1.5%
  • December

    Votes: 5 0.7%
Top