- Camino(s) past & future
C/F: 2013, 2014
C/P: 2015, 2017
Voluntario: 2014 - 2019
Hi, I worked there just for one day last week as I had a spare day when I finished my camino. When sitting behind the desks and writing the Compostelas, the process really hasn’t changed that much. You “call” the next number and wait for the pilgrim to appear. Do check that they have come to the right desk i.e. their ticket number should match what you can see on the screen. Then you just proceed as before really.
What struck me last week was the number of “no shows” - I had at least 10 on a 6 hour shift. (How long to wait for a pilgrim to appear after calling their number????I generally gave it 60 seconds which apparently was very generous - I was told 30 seconds)
The input screens have changed ever so slightly but you will quickly get used to that. What was interesting to me was that now I have a counter for how long I’ve spent on each pilgrim. That day it varied between 3 and 6 minutes.
“No shows” have been a problem since the first day they turned the QR ticket kiosks on. That is why management adopted a “no excuses, no exceptions” policy.
To wit: If you do not appear when called to the counter, your number is canceled and you must go back to the kiosk and begin the process again.
You MUST pay attention! If you choose to leave the waiting area and the pilgrim office campus, you MUST use the automated capability to check the status of the queue remotely over the internet.
It is simply not fair to all the other waiting pilgrims to miss your turn, then just swan in when it is convenient for you.
For what it is worth, I am opposed to this system precisely for the “no show” reason. It is disruptive and creates unrealistic expectations.
We’re I king (LOL) I would develop and deploy the automated express system as I discuss above. I would eliminate the current QR code ticket for any pilgrim choosing to do things the old-fashioned way.
In my paradigm, you would either provide data in advance and circumvent the entire queue process, OR stand in a queue, the way things have been done for decades.