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TAP at it again

Past OR future Camino
2021
Just as a point of information, it seems like TAP is in more disarray than normal. I had a flight out of SdC to Lisbon on June 17th which got cancelled. On their website they show prices for flights in May and June of 2022 from SdC to Lisbon but when you try to actually pull up a week, all it says is no flights available. I can't believe they are pulling a connector flight like that but TAP is TAP. And as usually, their refund process is obscure. If you do get cancelled, make sure you use the link in the email to request a refund and NOT use the normal process on the website. The website link does not offer a refund (even if they cancel) - you get a voucher. The email link takes you to a different page which does allow you to request a refund rather than a voucher. But, then again, it's TAP so who knows what I'll get.
 
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biarritzdon

Veteran Member
Past OR future Camino
CF11, CF12, CP13, CF14, CA15, S.Anton15, CF&CI15
Ditch Pig16, CF&CP17, CdN18, CM18, CF18, LePuy19
I am not a defender of TAP and your caution is merited but they are truly trying to do their best with a limited number of customer service employees. I was able to transfer a credit from a cancelled trip early in 2020 to a future trip in 2021, then was offered a second year long voucher; I now have a reservation early in 2022. Granted it took a lot of perseverance and phone calls and I did not use their website for my communications.
I know this information is useless if you are sitting in Europe trying to get your trip fixed, but calling them at off hours is the best way to get your problem sorted out.
My biggest fear is they are beginning to cancel short term flights, what is next?
 

Marbe2

Active member
Past OR future Camino
2015-2019 walked all or more than half of CF 7 times... CP recently cancelled by Covid 19!
Moral of the story, skip the cheap TAP tickets. I would rather have to make an extra stop than use TAP. This has been going on for at least 50 years…. (Again) Do yourself a favor and pick a reliable airline!.
 
Last edited:

FSP

Member
Past OR future Camino
CF-2013
CP-2016
Fin-2016
Norte-2018
Muxia-2018
What you are describing is no different than what is going on with virtually every airline. Try dealing with Air Canada even in a non covid world. What you describe above is a walk in the park compared to that. I flew a lot for work and travel, or did, before covid. I've flown Tap from Oslo to Lisbon and Toronto to Lisbon, probably some of the best flight experience, seats and food of any airline. The plane I was on both times used real dishes, good food, real cutlery and the seats were actually sized for someone other than a short underfed 12 year old. Mind you I've never had to deal with them for a cancellation. I can say there isn't enough character space to list the different airline flights that I have put up with for last minute schedule changes, cancelled flights, maintenance issues, late crews showing up etc etc. It is just the modern world of cheap air travel and now the problems are exacerbated by a dynamic global pandemic that is far from over.
 

Vacajoe

Traded in my work boots for hiking ones
Past OR future Camino
2019
My pricey Virgin direct ticket was cancelled and I was given no alternative date. Had to our purchase a last-minute two-stage TAP ticket. Turns out it was not only cheaper, but they had nice pillows and blankets, a delicious dinner with REAL utensils, and a lovely staff that made the COVID process easy.

While my experience may not be indicative of all TAP flights, perhaps neither is yours. In this pandemic time, all airlines are having issues.
 
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ScottPilgrim

Member
Past OR future Camino
2021
I am not a defender of TAP and your caution is merited but they are truly trying to do their best with a limited number of customer service employees. I was able to transfer a credit from a cancelled trip early in 2020 to a future trip in 2021, then was offered a second year long voucher; I now have a reservation early in 2022. Granted it took a lot of perseverance and phone calls and I did not use their website for my communications.
I know this information is useless if you are sitting in Europe trying to get your trip fixed, but calling them at off hours is the best way to get your problem sorted out.
My biggest fear is they are beginning to cancel short term flights, what is next?
Very helpful tip re refund process.
 

biarritzdon

Veteran Member
Past OR future Camino
CF11, CF12, CP13, CF14, CA15, S.Anton15, CF&CI15
Ditch Pig16, CF&CP17, CdN18, CM18, CF18, LePuy19
BTW, telling them what your voucher number is a non-starter, they want to know your original booking number.
 
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