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TAP Travel Voucher - Expired

tominrm

Active Member
Past OR future Camino
2022
In 2020 April I had a reservation on a TAP flight which was cancelled due to pandemic, and TAP was nice enough to issue a voucher for the cancelled flight. Yesterday I was trying to book a flight to find the vouch was invalid probably because it is over 12 months from the time the voucher was issued.

In light of so many months of pandemic related cancelled flights I thought airlines would make some kind of adjustments to their voucher policy, but I was wrong.

Do you think TAP is fair in this case? It wasn't until recent when Portugal is open to foreigners.
 
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Deleted member 73526

Guest
Do you think TAP is fair in this case? It wasn't until recent when Portugal is open to foreigners.
My guess is that TAP is within its rights. You might have been in a better position before the voucher expired to find something to use it for or negotiate an extension. I don't know what's fair but you have my sympathy.

If you are looking for more than sympathy - For example if you want to ask some knowledgeable people if they know of any way to change TAP's decision because Portugal was closed until recently, you could try posting a question on Flyertalk (the frequent flier forum):

Be warned that discussions on Flyertalk can get quite argumentative.

I see that there are some lengthy discussions already about vouchers and so on. You might want to take a look at them to see if they answer your question, before making a new post:


 
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Marbe2

Active member
Past OR future Camino
2015-2019 walked all or more than half of CF 7 times... CP recently cancelled by Covid 19!
I too am sympathetic to-your situation. Of course, passangers have horror stories with different airlines, but I, for one, would never, take TAP, after an experience with them over 40 years ago. Their ratings areamong the worst.

Beware! .IMO in a time where flights may need to be changed because of pandemic situations, and you may need good customer service to make such changes, you do not want to be dealing with TAP. That initial attractive fare, maycostyou alot more than the extra amount you may pay on a more reputable airline.


 

Jacqueline17

New Member
Past OR future Camino
Camino del Norte (2016/2017)
Camino Ingles (2017)
Santiago to Muxia (2018)
In 2020 April I had a reservation on a TAP flight which was cancelled due to pandemic, and TAP was nice enough to issue a voucher for the cancelled flight. Yesterday I was trying to book a flight to find the vouch was invalid probably because it is over 12 months from the time the voucher was issued.

In light of so many months of pandemic related cancelled flights I thought airlines would make some kind of adjustments to their voucher policy, but I was wrong.

Do you think TAP is fair in this case? It wasn't until recent when Portugal is open to foreigners.
TAP's customer service is dreadful. They do not respond to any complaints or requests for assistance. To my detriment, and many others, we have learned the hard way - don't fly TAP!
 

MartaM

New Member
Past OR future Camino
Portugués costal (Sept. 2020)
I also had a poor experience with TAP customer service after I cancelled our 9/2020 trip and asked for a refund vs. voucher. They agreed to the refund but it never happened - multiple calls to them with no result other than they couldn’t say when I’d get my money (after promising a specific date, Nov. 30 I think) Finally got my credit card company to handle it, they gave me an immediate refund.
 
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GuyA

Active Member
Past OR future Camino
2022
I am waiting much too patiently for a refund agreed to by TAP a few months back. Appreciate hearing how others have approached the same situation.

Guy
 

MartaM

New Member
Past OR future Camino
Portugués costal (Sept. 2020)
I am waiting much too patiently for a refund agreed to by TAP a few months back. Appreciate hearing how others have approached the same situation.

Guy
If you paid by credit card, don’t wait another day. Ask your credit card company to take on that fight! Instant stress reduction.
 

biarritzdon

Veteran Member
Past OR future Camino
CF11, CF12, CP13, CF14, CA15, S.Anton15, CF&CI15
Ditch Pig16, CF&CP17, CdN18, CM18, CF18, LePuy19
I recently book a flight for early 2022 with a voucher from a flight I cancelled in 2020. TAP had renewed the voucher after it ran out earlier this year and gave me the option to book a flight before April 2022 and told me once I booked the flight I was welcome to make changes in my itinerary for travel later than the expiration of the voucher once the booking was made. I noticed someone had posted their voucher was ROR….that is incorrect, all of the voucher begin with a V….
 

GuyA

Active Member
Past OR future Camino
2022
If you paid by credit card, don’t wait another day. Ask your credit card company to take on that fight! Instant stress reduction.
Thanks MartaM…I tried that a few months ago and my credit card company said “sorry”…for a story that I did not have the right type of credit card protection. Hmmm maybe need to be a little more forceful in my approach!

Guy
 

Camino Chrissy

Take one step forward...then keep on walking..
Past OR future Camino
Frances 2015;
Norte/Primitivo 2016;
Frances 2017;
Le Puy 2018;
Portuguese/FishermanTr. 2019
I the summer of 2019, TAP offered a direct flight from Chicago to Barcelona, the destination I needed for a cruise. I had no problems with them and did not look at their reviews prior to booking; maybe I was just lucky.
 
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ELHS220

Active Member
Past OR future Camino
Francés - 2015, 2017
Norte (Oviedo Costa) - 2018
Finisterre/Muxía - 2018
Norte - (2019)
In 2020 April I had a reservation on a TAP flight which was cancelled due to pandemic, and TAP was nice enough to issue a voucher for the cancelled flight. Yesterday I was trying to book a flight to find the vouch was invalid probably because it is over 12 months from the time the voucher was issued.

In light of so many months of pandemic related cancelled flights I thought airlines would make some kind of adjustments to their voucher policy, but I was wrong.

Do you think TAP is fair in this case? It wasn't until recent when Portugal is open to foreigners.
I had a reservation for May 2020. In April, I received an offer of a voucher with a value of 20% above what I had paid, with a validity of two years. I accepted it and hope to be able to use it in 2022.
 

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ELHS220

Active Member
Past OR future Camino
Francés - 2015, 2017
Norte (Oviedo Costa) - 2018
Finisterre/Muxía - 2018
Norte - (2019)
In 2020 April I had a reservation on a TAP flight which was cancelled due to pandemic, and TAP was nice enough to issue a voucher for the cancelled flight. Yesterday I was trying to book a flight to find the vouch was invalid probably because it is over 12 months from the time the voucher was issued.

In light of so many months of pandemic related cancelled flights I thought airlines would make some kind of adjustments to their voucher policy, but I was wrong.

Do you think TAP is fair in this case? It wasn't until recent when Portugal is open to foreigners.
I just received this e-mail from the CEO. She invites anyone to write to her regarding any problem or issue. Give it a try.
 

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Marbe2

Active member
Past OR future Camino
2015-2019 walked all or more than half of CF 7 times... CP recently cancelled by Covid 19!
I just received this e-mail from the CEO. She invites anyone to write to her regarding any problem or issue. Give it a try.
I do hope everyone who has had a problem with them does contact the CEO! And when you get a response from them, do post the results!
 

NYSE

Member
Past OR future Camino
Camino Frances & Camino Finisterre/Muxia April 2019
In 2020 April I had a reservation on a TAP flight which was cancelled due to pandemic, and TAP was nice enough to issue a voucher for the cancelled flight. Yesterday I was trying to book a flight to find the vouch was invalid probably because it is over 12 months from the time the voucher was issued.

In light of so many months of pandemic related cancelled flights I thought airlines would make some kind of adjustments to their voucher policy, but I was wrong.

Do you think TAP is fair in this case? It wasn't until recent when Portugal is open to foreigners.
Totally unfair! After Delta cancelled my flight(s) over and over again I finally called and cancelled. They had the nerve to ask why! Anyway, I got a voucher and a year later I got the total cost refunded. That's the way to do business if you're thinking long term.
 
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When you walk the Camino, and suddenly a pandemic appears
how to successfully prepare for your Camino
This book's focus is on reducing the risk of failure through being well prepared.

GuyA

Active Member
Past OR future Camino
2022
I just received this e-mail from the CEO. She invites anyone to write to her regarding any problem or issue. Give it a try.
Thank you for posting this. I have send to an email to the TAP CEO and would like nothing better to report a successful outcome. It’s time to hear some positives and move forward…

Guy
 

GailGwyn

Active Member
Past OR future Camino
part Camino Frances (2013), Part Camino Norte (2014)Camino Frances (2019)Camino Portuguese (2020)
My guess is that TAP is within its rights. You might have been in a better position before the voucher expired to find something to use it for or negotiate an extension. I don't know what's fair but you have my sympathy.

If you are looking for more than sympathy - For example if you want to ask some knowledgeable people if they know of any way to change TAP's decision because Portugal was closed until recently, you could try posting a question on Flyertalk (the frequent flier forum):

Be warned that discussions on Flyertalk can get quite argumentative.

I see that there are some lengthy discussions already about vouchers and so on. You might want to take a look at them to see if they answer your question, before making a new post:


You may be able to raise a complaint through Resolver. This company is recommended by Money Saving Expert and free to use. Not sure how things differ now we're not in Europe any more (assuming you live in the UK)? I've used Resolver successfully a few times. Once, my husband and I received 800 euros for a cancelled Norwegian Airways flight. They've also just helped me to resolve a situation with my previous electricity supplier. Good luck!
 
D

Deleted member 73526

Guest
You may be able to raise a complaint through Resolver. This company is recommended by Money Saving Expert and free to use. Not sure how things differ now we're not in Europe any more (assuming you live in the UK)?
OP is in Naperville IL, the Golden City.
 

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