I sounds like, from your report, that the Pilgrim Office is mixing hard copy credential holders with electronic credential holders in a single queue. This COULD help speed things up, assuming everyone understands the rules and plays nice. I am trying to learn more about it.
Hopefully, I will be working at the office sometime in September or October, I can discern far more once I am there. After the year I have had, I am REALLY looking forward to it.