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Disappointment with Torres Del Rio - try the Palace instead!
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[QUOTE="Annette london, post: 1075703, member: 46222"] So sorry to hear about this happening and unusual for such a large group booking This is not always the case though as we soon found out in May when we walked from Burgos I had booked directly with Casa del Abuelo in Hornillas del Camino a week before the trip, I even confirmed the booking two days before. Always, as well as booking directly we always confirm the booking at least the day before on arrival we were asked if we were booking.com and I said “no“ we had booked directly A very ”breathless” owner said that there were problems with the pluming in our allocated room and that she would drive us to a Hostal 5km away This she did, and was so apologetic the whole way, indeed, she should have won an Oscar for the performance This “wonderful” hotel” turned out to be a noisy and smelly one by a main road and the proprietor of this one insisted that we be driven back to Hornillas at 5.30 the following morning as she had to be open at 6am for passing trade Unfortunately or maybe fortunately for her the owner at Hornillas was still asleep! when we got to Castrojerez we were told by the owner of our booked Hostal that this excuse was often used for non booking.com bookings at Casa Abuelo I then looked up Trip advisor where I saw that this “plumbing“ excuse had been used before at Casa del Abuelo I sent a complaint to the Burgos office on my return home In Villafranca del Bierzo the same thing happened and when we said that we had booked directly, they gave us a room in the rafters, three flights of stairs up and the only ones on that floor which was quite eerie.The door wouldn’t lock without a battle of keys. On the way, the young girl told us that the “nicer” rooms on the ground floor were reserved for booking.com clients I managed to have a nosey nose for one of them and yes it was a lovely room …..and the couple in there had even paid less than we did Its a beautiful building but so easy to get lost in it, as we did a few times! now we don’t mind generally where we sleep as long as it’s clean but being lied to and treated as second class walkers/pilgrims doesn’t go down too well I think a lot of the establishments now depend on booking.com to fill the beds and what we discovered last week on the walk from Sarria is that so many people now are using travel companies to walk. We met at least three fairly large groups on the way I honestly think that the hotels/Hostals etc on booking.com will generally favour the booked clients as too many complaints will see them booted off also those booked are more or less guaranteed to turn up as so many directly booked pilgrims may not even turn up or have the manners to cancel if something prevents their arrival [/QUOTE]
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