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[QUOTE="Tia Valeria, post: 794156, member: 6537"] We had a bad expeience with 'venere' , now defunct, and picked it up because we always phone ahead the night before to confirm our arrival time. On that occasion the hotel had closed around the time we booked and we had no notification. We made a new booking direct with the Garelos in Betanzos and it cost more as it was their last room and a triple, but it was great for the 2 nights we needed. Someone has since said that if that happens you can claim the difference in accommodation costs from the booking firm (venere in our case) . However we did not now and so don't know if this is correct. If it is true and those 'dumped' did claim then I assume, if it is the hotel at fault, that the booking service will try to reclaim their costs, so making the practise less attractive. We have had no problems at all with booking.com and have found them easy to use and to deal with. Sometimes it is easier to phone direct, others to use a booking service especially if trying to organize things before leaving home. Sorry this happened to you [USER=67185]@davebugg[/USER] and hope you have a great Camino [/QUOTE]
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