Dear all,
Over the last few weeks, some of the mods have done some detective work on how the forum software work, and we have discovered that we (the mods and me) have not been using it in the right way.. let me explain.
When a user has done something that we (the mods and me) consider breaking the forum rules, we might delete that post and add a short notice that is sent to the person posting about why this was done. The user interface for the mods does not clearly say that this message with the explanation is sent to the user, but it is implied (it is a bit vague, but that is how we interpreted how the system worked). We have now, after some very good detective work by some of the mods, found out that this message is actually not sent and that the user does not get any feedback for why the particular post was deleted.
This is of course not good.
This might have lead to the user making the same mistake again (not knowing/understanding why the first post was deleted), and we (mods) thinking "here he/she goes again even if er have left him/her know that this is not allowed". This can, as you can see, escalate and end up in points being given and users getting angry. All because of the miscommunication... we thought users were informed of why things got deleted, but they did not get any message.
So... I wanted to let everyone know that I am sorry for this.. and from now on we will make sure that a user if properly informed when he/she steps over the line, hoping that this will not lead to a repeat "line-crossing".
As someone said in a recent mod-conversation we had: "Let's optimize for happiness on the forum". This means that we might be strict and delete some things, for the good of the forum as a whole, but at least we should let the user know why this was done.
Stay safe everyone & happy camino planning!
Ivar
Over the last few weeks, some of the mods have done some detective work on how the forum software work, and we have discovered that we (the mods and me) have not been using it in the right way.. let me explain.
When a user has done something that we (the mods and me) consider breaking the forum rules, we might delete that post and add a short notice that is sent to the person posting about why this was done. The user interface for the mods does not clearly say that this message with the explanation is sent to the user, but it is implied (it is a bit vague, but that is how we interpreted how the system worked). We have now, after some very good detective work by some of the mods, found out that this message is actually not sent and that the user does not get any feedback for why the particular post was deleted.
This is of course not good.
This might have lead to the user making the same mistake again (not knowing/understanding why the first post was deleted), and we (mods) thinking "here he/she goes again even if er have left him/her know that this is not allowed". This can, as you can see, escalate and end up in points being given and users getting angry. All because of the miscommunication... we thought users were informed of why things got deleted, but they did not get any message.
So... I wanted to let everyone know that I am sorry for this.. and from now on we will make sure that a user if properly informed when he/she steps over the line, hoping that this will not lead to a repeat "line-crossing".
As someone said in a recent mod-conversation we had: "Let's optimize for happiness on the forum". This means that we might be strict and delete some things, for the good of the forum as a whole, but at least we should let the user know why this was done.
Stay safe everyone & happy camino planning!
Ivar