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Santiago de Compostela – The Destination
If you want a Compostela - plan extra time
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[QUOTE="Rich1, post: 789526, member: 44720"] I’ve seen several threads on this and have tried to avoid commenting as I didn’t want to sound like a nerd 🤓 I have done a lot of work involving queues, waiting lists and “demand management “ - the latter is a phrase I dislike intensely. A queue is generated if there is a mismatch in demand and capacity - the phrasing of this is important. A queue does not necessarily mean that the average demand is more than the average capacity, just that there is a mismatch. For example, if on average 100 people request a compostela and there is capacity on average to provide 100, there still may be a queue depending on arrival patterns and capacity planning - the variation in capacity and demand. So a long queue does not necessarily mean that more capacity or volunteers are needed. The problem arises when steps are taken to manage the queue - because often the obvious solution is the wrong solution - and will make the situation worse. And this is what has happened. In theory you can not control demand - pilgrims arrive in steady amounts. There are seasonal variations, and I would think there are peaks and troughs through the day, and also some variation in day of arrival. You cannot control the number arriving - however this is what the new scheme is doing in essence - the office is only allowing a certain number to “arrive” daily - only a certain (and essentially fixed) number of compostelas are being given. Unfortunately this “demand management” has generated a waiting list because there are some days when more than 1400 are required. There is a mismatch. If less than 1400 are required, that spare capacity is lost - 1500 won’t be issued the next day. The pilgrim’s office is no longer doing today’s work today. They are starting work with a waiting list - the people who arrived yesterday but couldn’t get a number. Some of yesterday’s work is left to do. This waiting list and can very quickly grow as quickly. Previously, today’s work was essentially being done today. This is a very good example of an obvious solution being the wrong solution - and it is making the situation worse. The solution(s) require an understanding in the variation in demand and trying to match the capacity to this (if possible) Also, if the process of obtaining a Compostela is simplified or streamlined or completely changed then obviously more capacity may become available and more compostelas can be ‘processed’ - and I have seen some good ideas for this on this forum. One thing is pretty sure though - the current situation will probably get worse before it gets better. Sorry about the long and boring post...and yes, I am a nerd 😂 PS I am certainly not blaming anyone here - the pilgrim’s office and all the volunteers are all working very hard to provide an excellent service in what can, I imagine, be a stressful environment especially when dealing with tired and sometimes grumpy pilgrims. [/QUOTE]
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