Albertinho - I greatly appreciate your post especially as you are a current volunteer in the office!
Can you please clarify if the two references you make to a QR code are the same QR code?
You have said that on registration "you get a number and a QR code in your email" and then "at the Pilgrim's Office scan the QR code" so my question is:
1. Are you saying that when you get to the Pilgrims' office you need to scan the QR code that you got in your email? (and if "yes" can anyone give me an idiots' guide on how I use my iPhone to scan a QR code that is on my iPhone?) or....
2. Are you saying that when you get to the Pilgrims' office you need to scan the QR code that is displayed in the office?
Hope I don't come across as a total pedant but I know that when I am clear about a process others are clear
I will make some pictures tomorrow to show you how to get the printed ticket to enter in the office
Without this ticket and no QR code on phone you won’t get admitance to the office.
If you have no smartphone or can’t get registrated at The website, you can fill in a form by hand and we put your info by habd into the computer system.
I am now a volunteer at the Pilgrims Office
Indeed you have to fill in a form at the website of the Pilgrims Office and fill in some questions from which the multiple answers unfortunately are in Spanish but with some understading you will able to fill in the form
Then after completing it you get a number and a QR code in your e mail
When you arrive in Santiago at the Pilgrims office scan the QR code and you get a ticket with a number to go into in the office
Get in as soon as your number is shown at the big screen above the door and show the QR code on your telephone to the staff
So we can find your registration and your correct names .
There is a big problem understanding each other due to you and we are wearing masks (obliged in every public building in Spain)
and in between is a perspex glass window and lot of noise in the office
So please fill in the form as complete as possible and write down your personal information in your credential on beforehand so we have all your information in the computer and written on your credential. That works the fastest for you and us behind the counter to make your Compostela ready for you.
If you want a certificate of distance too be sure to have ready the information such as where you started your camino and when. A certificate of distance shows how many kms you have walked .
This certificate costs 3 €
I have with my apologies to you all slightly correct my post
Register yourself at the website of the Pilgrims Office as I mentioned before
You will receive a text message that you are registrated and you’ll get an e-mail with a QR code
As soon as you’ll arrive at the entrance of the Pilgrims Office show your QR code to the Security in front of the door
I am now a volunteer at the Pilgrims Office
Indeed you have to fill in a form at the website of the Pilgrims Office and fill in some questions from which the multiple answers unfortunately are in Spanish but with some understading you will able to fill in the form
Then after completing it you get a number and a QR code in your e mail
When you arrive in Santiago at the Pilgrims office scan the QR code and you get a ticket with a number to go into in the office
Get in as soon as your number is shown at the big screen above the door and show the QR code on your telephone to the staff
So we can find your registration and your correct names .
There is a big problem understanding each other due to you and we are wearing masks (obliged in every public building in Spain)
and in between is a perspex glass window and lot of noise in the office
So please fill in the form as complete as possible and write down your personal information in your credential on beforehand so we have all your information in the computer and written on your credential. That works the fastest for you and us behind the counter to make your Compostela ready for you.
If you want a certificate of distance too be sure to have ready the information such as where you started your camino and when. A certificate of distance shows how many kms you have walked .
This certificate costs 3 €
so I have to correct my earlier reply a bit
At the moment it is like this in the Pilgrims office.
Before entering you have to fill in an online form on beforehand .
Once arriving in Rua Carreras no. 33 in Santiago outside you wait in line untill it is your turn to get in. Once it is your turn , the security hands over a ticket to you with a number .
With this number you may enter the office when your number appears on a big screen above the door. You will go to the window which number is mentioned on the big screen too.
Please have your have your name filled in at your credential in a proper handwriting
We first stamp the last stamp of the Cathedral at your credential.
Then we ask for the QR code which was sent to you by e-mail so keep it ready on your mobile phone.
We search for your name in latin to fill in at your Compostela certificate
The Compostela is written in latin and your name is a part of the text of the Compostela. lots of Pilgrims think we write your name wrong but it is not.
You can apply for a certificate of distance too
This certificate has a Spanish ( Castillano) text and we write down your proper names and the kilometers you walked as well the place you started from , the date you started and on which camino you were.
So please have this information ready for presentation. It works more efficiently for the volunteers behind the desk and you don’t have to wait too long.
A certificate of distance costs 3€
A carton tube to protect your certificates in your backpack costs 2 € .
In summertime and special holidays when the lines outside built up the Pilgrims Office will give you an approximate time to come to the Pilgrims Office once you registrate on lline on beforehand to avoid the Rua Carretas is full of pilgrims , lining up abd waiting for hours to get in.
But that is not now at the moment
Bom caminho
Albertinho
Volunteer at the Pilgrims Office Santiago de Compostela