Barcelona to Pamplona... Vuelling cancelled my flight!

[yogaflowjo]

Help again please!

Just when I thought I had my journey into SJPP sorted ...(convulted but nevertheless organised) Vuelling have gone and cancelled my flight from Barcelona to Pamplona. :twisted: ..rescheduling me (without consultation) onto another flight that does not work for me :evil:

Firstly, does anyone know if I am entitled to a refund given they have cancelled the flight completely? They have rescheduled me onto another the following evening which would mean I miss my connection into SJPP (meeting friends in Pamplona and sharing a taxi).

Secondly, we leave in 3 weeks and although I know there are trains and buses that run (seemingly more expensive than my original flight), which would you good folk recommend, any ideas on refund from Vuelling and/or getting to Pamplona welcomed!

Thanks in advance, Jo

 

[ffp13]

I am flying with them after my Camino, to Paris, I have allowed four days before my flight from Paris to Oz departs, not because I want to visit Paris, I just don't trust cheap airlines too miss my flight to Australia would add thousands to my travel costs,

Maybe your travel insurance will cover you for missed connections ?

 

[ffp13]

My bus fare in 2011 was about 50 Euro, the bus depot was next door to the main train station,

I was waiting in a long Q at the train station, it was going to be about 3 hrs before I could get to the sales window I had my number for a place in the Line and went for a walk outside , stumbled across the bus depot, walked in strait to the counter no waiting, bus was almost 1/2 the train fare and leaving in the next hour, it was a great trip through the Spanish countryside

 

[Peronel]

Google EC regulation 261/2004. In short, you're probably entitled to your choice of a refund or a replacement flight, and 250 euros ompensation.

 

[yogaflowjo]

Peronel ... I like your work!!! This is very encouraging, I will pursue this with Vuelling...

ffp13... thanks for the pointers re: bus, I think 4 days in Paris should suffice as an adequate buffer!

Stay tuned and I will keep you informed how they respond to my request for refund.

Thanks guys!!! Jo

 

[ffp13]

Good luck Jo,

I like the other suggestion for refund and compensation, I will keep that in mind for some of the other cheap flights I have booked for my time in Europe

 

[JohnnieWalker]

Hola Vuelling themselves provide the information about changing flights or getting your money back:

http://vuelingnews.com/category/ultima-hora/

 

[Peronel]

Apologies, I'm wrong. As they've cancelked more than two weeks ahead your choices are rebook or cancel and refund, but no additional compensation.

 

[angelafinnigan]

Vueling has just changed my morning flight to Lyon to an evening arrival in Lyon, meaning I miss my connections to Le Puy.
Has anyone else experienced this and why are they allowed to do this without consultation with the customer? It would be illegal in Australia

 

[Kiwiangela]

Nope, apparently not illegal in Australia. Qantas have changed my flight too, meaning I miss my connecting flights from Perth to Singapore, to Dubai then Madrid!

 

[angelafinnigan]

It's a wonder the insurance ompanies don't take them on, I'm assuming any extra expenses are claimable. I now don't trust Vuelling to not alter the later flight and their website is inaccessible due to "network error" for a week now and I'm expected to telephone from Australia which would cost more money tan the flight.

 

[Deleted member 3000]

their website is inaccessible due to "network error" for a week now

It may be your computer or your browser. The site works fine for me. They currently have flights for 40E from Barcelona to Pamplona on 27th and 29th.

 

[angelafinnigan]

Thanks falcon, I'll try on my computer rather than iPhone and iPad.