- Time of past OR future Camino
- Recent:Norte/Muxia- Spring '23
MadridWay- Fall '23
Our round trip flight from Chicago to Madrid to leave tomorrow on Iberia was cancelled a few weeks ago. I then called Expedia and the recording said to wait three days before the flight as the volume of calls was so high. I did that and did finally talk to two humans, requesting refunds, not vouchers. I literally spent 2+ hours on the phone, mostly holding. They themselves in turn were holding with Iberia to get a special code for my refund, but they could not get through to Iberia, so assured me they will be "working on it". I should get refunds in 6-8 weeks "they say". Next was calling Orbitz for our Iberia leg from Madrid to Oviedo. Same exact run around, plus both Expedia and Orbitz were using the same phone number and appear to be somehow connected to each other. Another 1+ hour on the phone again with them, saying the same thing, only now they can not assure a refund as the flight is not officially canceled, only changed to leave three days later! I still have two other calls to Iberia Express to deal with. Since those flights are not canceled (yet), no refund is allowed even though I cannot get to Spain. All these flights are with Iberia.
I fully understand the issues due to the virus and have sympathy, but am left hanging for who knows how long and I wonder how many calls later I will be making....grrr!
Maybe I learned my lesson to book direct with the carrier.
BTW, this is the "short" version of all I dealt with.
I fully understand the issues due to the virus and have sympathy, but am left hanging for who knows how long and I wonder how many calls later I will be making....grrr!
Maybe I learned my lesson to book direct with the carrier.
BTW, this is the "short" version of all I dealt with.