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[QUOTE="Kathar1na, post: 996559, member: 15378"] I understand this. I think that they have been doing business like this for years and it suits them. You make a provisional booking on their website and get a first confirmation. Between one day and two weeks or so, you receive the email with the payment details. You pay and then the contract between you and them is final. No refund. I take this opportunity to add something: Although I noticed that online bookings start only from 12 April this year, it may not mean that they don't open earlier. They may keep the first week of April or so open for walk-ins, due to uncertainty now about the condition of the trail after the winter season. 12 April is the start of Easter week, btw. In general, I think some of the advice given is based on experiences from way back and no longer accurate. I remember from recent posts that they prefer people to book through the website, not by phone or email. If you have a question, you don't need to google translate it into French, they can manage in English. They seem to deal with booking requests within a reasonable time although having to wait for two weeks can be nerve wracking, I guess. [/QUOTE]
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