It's not clear from your description whether you made a successful booking and a successful payment or not.
- Make sure that automatic translation from Spanish into English (or whatever language you use) is switched off. It's a major reason why people have problems with booking. Also, use an up to date browser. If you use this link http://www.alberguederoncesvalles.com/index.php?idioma=2 you are automatically on the English page version.
- Fill in date of arrival, your email (make sure that you don't make a typing error here !!!), your name, number of beds, pick option whether bed only or bed + food, click acceptance of conditions (you may want to read both of them first), click send.
- You see a summary of your order, click send.
- You arrive at the payment gate. Perhaps make sure again that your automatic translation is switched off in your browser or chose Inglés in top right corner. Fill in card number, expiration date, security code. The system accepts Visa and Maestro, not sure about others.
- You may now arrive at another payments gate, managed by your bank, where you enter further security details (at least that's what happens when I test it). Proceed as usual. This may be another hurdle for foreign cards if their banks use lower and less sophisticated security levels.
- Not sure about what happens next (as I've not tested it) but payment is now completed, the bed is booked and trying to guess from the tiny bits of information that others have mentioned you should get a link for a pdf file that you need to download, print out and take with you. Perhaps also an email confirmation - not sure whether from bank/payment card system or website.
This just cannot be that complicated. I refuse to believe it and have great confidence that the Camino or the pilgrim community or the website developer will eventually provide
. Good luck and buen camino!!!
You may also get the advice to "just use PayPal". Good luck with that because I would not have the slightest clue how to do that in this specific case. There is no option for PayPal payment on the Roncesvalles website.