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Message: <blockquote data-quote="Former member 91017" data-source="post: 965985">In theory... yes, but in practice, not always. The "you can have it for no extra cost if you wait to the gate" is disappearing from some carriers. And people are feeling rather peevish about it. Or, it's being matched by, "Sorry; we know that you bought a carry-on fare, and we know your bag is smaller than the allowable, but the flight is full here at the gate, so we have to ticket your bag, take it from you, and charge you 25 euros more before we can let you proceed down the gangway." (That happened to me on one of my favourite airlines, tbh, and I was flummoxed.) I can imagine all kind of ways to reduce feelings of "air-rage" that have to do with not making customers feel that they are being "nickel-and-dimed". Having tiers fares within economy could do it.  People could choose to pay lower *fares* for less desirable seats, medium fares for perfectly comfortable seats in the middle of rows... and premium for their choice of window or aisle... without these fares being wilding different from each other, clients would *perceive* that their fares *include* their seats.... It's something of a psychological thing, but it's not proven to make for calm clients to ding them with 5 "extras" at the end. Me? I'm not especially bothered. Like I said... I get very good value for current fares over the ones that took me a year to save for... but most of us *felt better* about the "here's the fare, it's what you pay, and you get all the stuff included." The next step was "here's the fare and we can make it cheaper for you if you want to remove some things" (dawn the birth of the roll-on bag) and no meals from Toronto to Vancouver... Now it's the inverse: "Here's the fare, by which we mean a gas and airport fee, but if you actually want to get on the plane, that's extra; your meal is extra; the blanket and pillow are extra; there's no food but if you want to buy a sub sandwich, that's extra... " and clients find it annoying.</blockquote>

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