Osprey Talon 33 Lifetime Guarantee

[woody66]

Hi Guys
This is just for info really; but if mods want to they can delete!

For this May's Camino i have gone back to my Talon 33 (so much less stuff this time; in fact everything is in the top brain apart from spare clothes and electronics)
This post is about their Almighty Guarantee i brought the pack back in May 2021!

Well yesterday the right hand up/down sternum strap (the short length) adjuster just came of its runner (cracked) did a replacement search no luck.

So this morning at 7.45am i signed up to Osprey website filled in a form and added two photos!
When i got home i had an email from them at 11.29 am saying my part had been shipped and would be with me in 2 to 3 days!
That is defo great service!!
Woody
Update!
This morning Sat 27th the part arrived; not just the part that broke but a whole new sternum strap

 

[Kirkie]

Hi Guys
This is just for info really; but if mods want to they can delete!

For this May's Camino i have gone back to my Talon 33 (so much less stuff this time; in fact everything is in the top brain apart from spare clothes and electronics)
This post is about their Almighty Guarantee i brought the pack back in May 2021!

Well yesterday the right hand up/down sternum strap (the short length) adjuster just came of its runner (cracked) did a replacement search no luck.

So this morning at 7.45am i signed up to Osprey website filled in a form and added two photos!
When i got home i had an email from them at 11.29 am saying my part had been shipped and would be with me in 2 to 3 days!
That is defo great service!!
Woody

Such good news! I have a new email story going with them about my daily backpack, and while I have some things to do before resolving the issues, I can echo the appreciation of their commitment to their guarantee.

 

[DwainS]

Hi Guys
This is just for info really; but if mods want to they can delete!

For this May's Camino i have gone back to my Talon 33 (so much less stuff this time; in fact everything is in the top brain apart from spare clothes and electronics)
This post is about their Almighty Guarantee i brought the pack back in May 2021!

Well yesterday the right hand up/down sternum strap (the short length) adjuster just came of its runner (cracked) did a replacement search no luck.

So this morning at 7.45am i signed up to Osprey website filled in a form and added two photos!
When i got home i had an email from them at 11.29 am saying my part had been shipped and would be with me in 2 to 3 days!
That is defo great service!!
Woody

That's great, I used a Talon 33 last May and using again in May this year.