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We stayed at Casa Carolo this past year in mid-September. We found the room and food to be more than adequate. And no one on staff was surly. So, yes, maybe it was a timing thing. 😎
There is a reception center for peregrinos very near the cathedral. Just Google “centro recepcion peregrinos Burgos” for the website for exact location. Last Saturday I purchased an additional credential there; 2 or 3 Euros, I don’t remember which. The cover has a nice design with some color...
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