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I had a similar issue with Allianz payment delays last May from a 10 day Covid layover at the end of our post-Camino trip in Germany. It took me several months of waiting, with phone calls and follow up receipts that were not relevant to the claim (I.e. requiring the original airline receipt...
We used our backpacks on our previous 2 Caminos, and used Jacotrans on part of the last one. We stayed in private albergues and saw suitcases awaiting pickup nearly every morning when we took our packs downstairs. I contacted Jacotrans recently about their suitcase requirements for our upcoming...
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