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But that's the point - the hotel didn't overbook. Booking.com continued to send them bookings even though the hotel indicated they were full. I'll be booking directly from now on.
Hardly! We booked a hotel in Paris through booking.com only to be told on arrival that they were completely full and booking.com was continuing to send them guests (much to the hotel's displeasure). If we'd called them directly, we could have avoided a wasted trip.
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