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We flew in into Santiago in 2016 and booked our bus tickets to Piedrafita do Cebreiro with Alsa bus. I can't remember what time it left but was a really good service. I liked that you pre booked your seats in advance.
We used these last year and they were ideal for keeping things orderly and were very light. https://www.amazon.co.uk/gp/product/B013AMLIHI/?tag=casaivar-21
We queued when we arrived in Santiago at the end of August about 3pm and waited about an hour. I returned a couple of days later to request a distance certificate at about 7pm and there was no queue whatsoever.
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