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Hi - I have tried to make a reservation at the above several times but no luck with their payment system. My visa won't go through. Called my bank and they said the problem was with the payment system at the albergue. Emailed them, they said to send money through paypal to an individuals name. Seems wierd? Any suggestions. Will I need a reservation for April 19? Or wait to get to St. Jean and make reservation through Pilgrim office?
Just to confirm: over the last year or so, a handful of people, all from outside Europe it seems, have reported the problem you describe, ie not being able to pay through the online reservation system of the Roncesvalles albergue (which btw is not owned by the municipality but by the collegiate church of Roncesvalles) although there is no detectable problem with their credit card. The solution was as you describe, ie contacting them directly and then payment via email/Paypal so there's nothing weird about it.Hi - I have tried to make a reservation at the above several times but no luck with their payment system. My visa won't go through. Called my bank and they said the problem was with the payment system at the albergue. Emailed them, they said to send money through paypal to an individuals name. Seems wierd? Any suggestions. Will I need a reservation for April 19? Or wait to get to St. Jean and make reservation through Pilgrim office?
Just to confirm: over the last year or so, a handful of people, all from outside Europe it seems, have reported the problem you describe, ie not being able to pay through the online reservation system of the Roncesvalles albergue (which btw is not owned by the municipality but by the collegiate church of Roncesvalles) although there is no detectable problem with their credit card. The solution was as you describe, ie contacting them directly and then payment via email/Paypal so there's nothing weird about it.
Probably not related but worth mentioning in this context: everyone trying to make an online reservation for the Roncesvalles albergue should make sure that automatic translation from Spanish to English is switched off in their browser as it may cause problems and make reservation impossible. I agree with others that you don't need a reservation for the date of 19th April.
A reservation is unlikely to be necessary in mid- April.
Last year (2017), Good Friday was on 14 April, so the major long Easter holiday with various as well as varying public holidays and school holidays throughout Spain and throughout Europe and with an increase in demand for beds was in mid-April. This year, Good Friday was on 30 March and the "Easter bump" is behind us. Some of you guys don't seem to be tuned into thisLast year in mid-April, I saw them turning people away for lack of reservations.
I would suggest a reservation. They do have a telephone, so why not call them?How about mid-May (17 or 18 in May)? So do I. I tried to reserve at Refuge de Peregrinos (Colegiata) but its online system did not work. So I emailed. It asked an alternative way to reserve by Paypal. I asked on its official email "Other way except Paypal?. No response. I left my credit card number and its expiration date, except secret code. I did not yet its response.
Do you think it will be hard to get two beds there in mid-May?
I just got a note that Edurne is on maternity leave.
She will be back in the office when she can.
If you want a reservation, send your credit card info, the date, and number of people and I think she will hold the beds.
I had no problem making the payment to Roncesvalles a few weeks ago. I called my credit union, they allowed the use of my visa internationally and all went through without a hitch. So I’m not much help, am I? The first time I tried, I used my Discover. Then I remembered that it’s not used much in Europe. But, if you used a Visa or MC you should have been fine.Hi - I have tried to make a reservation at the above several times but no luck with their payment system. My visa won't go through. Called my bank and they said the problem was with the payment system at the albergue. Emailed them, they said to send money through paypal to an individuals name. Seems wierd? Any suggestions. Will I need a reservation for April 19? Or wait to get to St. Jean and make reservation through Pilgrim office?
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