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https://www.theguardian.com/busines...racist-tirade-on-ryanair-flight-to-show-world
A racist traveler on Ryanair decided it would be best if he were to shout and insult an elderly Black woman on his flight. Abuse, expletives, and foul language resulted in the crew moving THE WOMAN and allowing the man to remain seated and to complete the flight. I find this horrendous and intolerable. Ryanair is scheduled to begin flying to Israel later this year, I, for one, will never be aboard! Inexpensive or not, I would certainly ask others to consider boycotting this company until this issue is resolved.
Really?Whilst, I totally agree with you that the outburst was totally out of order, one look at the (gentleman's) features would tell you that he was in a fragile state. Some times it is better just to leave people in such a state alone and safely reposition the target of their abuse. It may be that the reaction of the staff was questionable, but it can be over simple to condemn the staff in such a situation they also are mere human beings and we only seen part of what happened.
I was planning to use this airline to get to Wroclaw in May. Now, there is No way I would ever use Ryanair. Further, had this red neck Kentuckian been on the flight, the racist punk would now be sporting a shiner.https://www.theguardian.com/busines...racist-tirade-on-ryanair-flight-to-show-world
A racist traveler on Ryanair decided it would be best if he were to shout and insult an elderly Black woman on his flight. Abuse, expletives, and foul language resulted in the crew moving THE WOMAN and allowing the man to remain seated and to complete the flight. I find this horrendous and intolerable. Ryanair is scheduled to begin flying to Israel later this year, I, for one, will never be aboard! Inexpensive or not, I would certainly ask others to consider boycotting this company until this issue is resolved.
- yes let's just deal with racism if we have the time - must of been very time consuming when Rosa Parkes refused to move to the back of the bus.I am not a fan of Ryanair but in this situation the aircrew were probably correct to remove the lady from the situation of suffering any more verbal abuse. The flight was already delayed by over an hour and removing the guy from the flight would have delayed it by a further two hours at least - bit of a no win situation for the aircrew me thinks.
I have never travelled with Ryanair. Why not?? Because of the way they treat the staff, they don’t have an agreement with the unions, they don’t really care about costumers or staff members safety. I agree that it was better to leave the man alone and move the lady. Approaching the could have coursed a much worse situation. Do any one know what have happened before or after. Did the lady get an excuse or were everybody to busy for that? I don’t know, but I will never travel with Ryanair.https://www.theguardian.com/busines...racist-tirade-on-ryanair-flight-to-show-world
A racist traveler on Ryanair decided it would be best if he were to shout and insult an elderly Black woman on his flight. Abuse, expletives, and foul language resulted in the crew moving THE WOMAN and allowing the man to remain seated and to complete the flight. I find this horrendous and intolerable. Ryanair is scheduled to begin flying to Israel later this year, I, for one, will never be aboard! Inexpensive or not, I would certainly ask others to consider boycotting this company until this issue is resolved.
Thank you for thisAn update and a fairly accurate description of the incident and reactions to it in English in El Pais, dated 23 October 2018:
Barcelona City Hall to take Ryanair racist incident to public prosecutor
The reason the crew didn't eject the man was probably more to do with the plane already being late and they didn't want to lose their slot time. Time = Money and with Ryanair it's all about money, not ethics.
As alarming as the event itself the fact that Ryanair has yet to issue an apology speaks for itself.
The reason the crew didn't eject the man was probably more to do with the plane already being late and they didn't want to lose their slot time. Time = Money and with Ryanair it's all about money, not ethics.
As alarming as the event itself the fact that Ryanair has yet to issue an apology speaks for itself.
Sorry you misunderstood my posting so badly.You seem to be tarring the air crew with the brush of their employers.
Unless anyone can demonstrate otherwise my understanding is that the staff on the plane would make more money through overtime and so would actually be incentivised to prolong the situation if they were only motivated by money. I have actually experienced something like this on an Easyjet flight where they waited about 3 minutes to open the plane doors so that it was after midnight and they'd get an extra payment.
This forum is usually so filled with supportiveness and yet just because these people work for a company most don't like we assume the worst. Is it not just as likely that the air crew were overwhelmed by the situation and made poor decisions. If I were faced with a hostile passenger and it seemed there was a way to defuse the situation by moving the victim rather than confronting the aggressor I can't say I wouldn't be tempted to take it. These people are not well paid and unless you've been in a position where conflict negation was a major part of your job I'm not sure it's fair to criticise.
Unfortunately, the police cannot touch him as it was outside their jurisdiction. Until the plane starts moving, it is under the jurisdiction of the Spanish authorities. They should have been called in at the time and unless Spain now issues a European arrest warrant, there is nothing anyone can do. Also bear in mind, the guy in the black shirt who tried to intervene on the lady's behalf was quite adamant that they should get her another seat which they choose to do. Whether or not the staff acted appropriately, you cannot blame the whole airline. It is easy for us to demand action but legally, there is nothing that can be done from the British end. Ryanair have I believe now put it in the hands of Spanish policeRead this article too and of course Ryanair states they are intolerant of this. I’m hoping the man is banned from flights, and the police arrest him. Funny Ryanair was asking for assistance when the know who this person is, there is video and photographs provided already etc. no excuses. Do the right thing Ryanair.
Sorry you misunderstood my posting so badly.
The question of money isn't about the CREW getting more it's about delays costing the company money.
Edit - and flight crew are trained to deal with conflict just as much as how to release the chutes and evacuate in an emergency!
They were probably thinking "oh no, our boss will kick our asses if we call the police and dont leave on time." because their boss clearly does not care about people (staff and/or passangers)But do you really think in the heat of the moment the crew (who last year were striking) were thinking "Oh no, our evil boss might lose some money, we'd better side with a racist"?
Well let's just hope they don't have to deal with something like an engine fire or collapsed undercarriage and have to do an emergency evacuation then because they're trained to deal with those too.But do you really think in the heat of the moment the crew (who last year were striking) were thinking "Oh no, our evil boss might lose some money, we'd better side with a racist"?
Being trained and having the confidence to apply that training are not neccessarily the same.
https://www.theguardian.com/busines...racist-tirade-on-ryanair-flight-to-show-world
A racist traveler on Ryanair decided it would be best if he were to shout and insult an elderly Black woman on his flight. Abuse, expletives, and foul language resulted in the crew moving THE WOMAN and allowing the man to remain seated and to complete the flight. I find this horrendous and intolerable. Ryanair is scheduled to begin flying to Israel later this year, I, for one, will never be aboard! Inexpensive or not, I would certainly ask others to consider boycotting this company until this issue is resolved.
Also, from a practical point of view it makes sense that the woman moved from her aisle seat to a seat next to her daughter further in the back (ie just one passenger changes seats) instead of the daughter moving to a seat next to her mother and the man moving from his window seat to another seat (ie two passengers change seats). Passengers were still boarding during the whole incident and afterwards.To those who argue that the man should have been moved to another seat rather than the woman, I’d say it is quite possible that he would then be rude to the unfortunate passenger he was seated beside.
I would imagine the offender has mental health issues and would not respond to reason from both staff and other passengers. While it seems wrong to remove the victim it appears to have been the best compromise.
Completely agree, I used Ryanair every year I travel to the CF and fine the staff very good.As I enter this debate I will start by saying that I am a big fan of Ryanair. I have been flying with airline for 30 years and in recent times I would be on ten to twenty flights per year. I have never had any cause for complaint, no member of Ryanair staff has ever been rude to me, I have never seen a member of Ryanair staff being rude to anyone else. On two or three occasions I have witnessed Ryanair staff be very firm with passengers who were angry and rude as a result of being made to pay for baggage that clearly exceeded the well-publicised limits.
While I expect no more of Ryanair than I would expect of an inter-city bus operator, on a number of occasions I have had particularly positive experiences with the airline.
I have in my possession the copy of a return Aer Lingus ticket for a trip from Dublin to Amsterdam in 1981. The cost was almost £300. I didn’t pay for it, my employer did. Allowing for inflation, the equivalent today would be in the region of £2,000 to £3,000. If Michael O’Leary hadn’t made regular flying possible for the masses, few of us today would be making multiple flights per year and there would be very many fewer jobs available for cabin crew and pilots.
- On my way to Riga Airport I managed to lose two boarding passes and the attendant at the Ryanair desk in the airport printed off replacements for €2 or €3 each.
- My son and I separately booked seats on the same flights from Berlin to Dublin. We both have the same uncommon name and a Ryanair representative phoned me to make sure that it wasn’t a duplicate booking.
- I once made an error in booking a flight out of Luton to connect with my incoming flight to Gatwick. I realised I had made a mistake within 24 hours and was able to use “live chat” to cancel the Luton flight and book one out of Gatwick. The fares were the same and there was no charge for the service.
- A friend who had booked five return tickets to Portugal had to cancel when her father died a few days before departure. She wrote to Ryanair explaining the circumstances and received a courteous reply offering condolences, with an assurance of a full refund on submission of a copy of the death certificate.
Now on to the Barcelona incident. I would probably side with those who say that the police should have been called to remove the man. It is, however, a judgement call and I won’t criticise the way it was handled. First of all Ryanair was not rude to the woman, it was the male passenger. The cabin crew had no authority to have the man removed from the plane. To those who argue that the man should have been moved to another seat rather than the woman, I’d say it is quite possible that he would then be rude to the unfortunate passenger he was seated beside.
Only the flight captain has the authority to remove someone from an aircraft. On this occasion he or she also had to think on the impact this would have on the other 200 or so passengers who were already delayed. Had the man been taken from the plane his hold luggage would have to be located and removed from the plane. This would have meant negotiating a new and later departure slot, further inconveniencing all the other passengers.
For years vested interests have been criticising Ryanair while ignoring the fact the some 140 million passengers per year make use of the airline. The criticism has had some effect as we can see from this string. People who have never travelled on the airline are willing to voice criticism and say they will never fly with it.
I signed.There is a petition on change.org asking for the lady to be apologised to and compensated. Have a look on their website if you are interested.
Nothing can excuse the horrible racial insults that you can hear in the video. And it's an almighty global sh*tstorm now. But apparently, some things presented themselves a bit differently before and after the ugly verbal abuse than what a part of the global audience assumes.Completely agree, I used Ryanair every year I travel to the CF and fin[d] the staff very good.
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