Barcelona to Pamplona... Vuelling cancelled my flight!

yogaflowjo

Member

Donating Member

Time of past OR future Camino

Apr & Sep 2013, Apr 2014, 2015, Sep 2022, 2023

• Mar 5, 2013

• #1

Help again please!

Just when I thought I had my journey into SJPP sorted ...(convulted but nevertheless organised) Vuelling have gone and cancelled my flight from Barcelona to Pamplona. :twisted: ..rescheduling me (without consultation) onto another flight that does not work for me :evil:

Firstly, does anyone know if I am entitled to a refund given they have cancelled the flight completely? They have rescheduled me onto another the following evening which would mean I miss my connection into SJPP (meeting friends in Pamplona and sharing a taxi).

Secondly, we leave in 3 weeks and although I know there are trains and buses that run (seemingly more expensive than my original flight), which would you good folk recommend, any ideas on refund from Vuelling and/or getting to Pamplona welcomed!

Thanks in advance, Jo

 

ffp13

Addicted pilgrim

Time of past OR future Camino

Completed Caminos: 2009 SJPP, 2011 Roncessvalle , 2012 Pamploma, 2013 Roncessvalle, 2013 Porto, 2014 Burgos, 2014 Porto

Future: Roncessvalle

• Mar 5, 2013

• #2

I am flying with them after my Camino, to Paris, I have allowed four days before my flight from Paris to Oz departs, not because I want to visit Paris, I just don't trust cheap airlines too miss my flight to Australia would add thousands to my travel costs,

Maybe your travel insurance will cover you for missed connections ?

 

ffp13

Addicted pilgrim

Time of past OR future Camino

Completed Caminos: 2009 SJPP, 2011 Roncessvalle , 2012 Pamploma, 2013 Roncessvalle, 2013 Porto, 2014 Burgos, 2014 Porto

Future: Roncessvalle

• Mar 5, 2013

• #3

My bus fare in 2011 was about 50 Euro, the bus depot was next door to the main train station,

I was waiting in a long Q at the train station, it was going to be about 3 hrs before I could get to the sales window I had my number for a place in the Line and went for a walk outside , stumbled across the bus depot, walked in strait to the counter no waiting, bus was almost 1/2 the train fare and leaving in the next hour, it was a great trip through the Spanish countryside

 

Peronel

Active Member

• Mar 5, 2013

• #4

Google EC regulation 261/2004. In short, you're probably entitled to your choice of a refund or a replacement flight, and 250 euros ompensation.

 

yogaflowjo

Member

Donating Member

Time of past OR future Camino

Apr & Sep 2013, Apr 2014, 2015, Sep 2022, 2023

• Mar 5, 2013

• #5

Peronel ... I like your work!!! This is very encouraging, I will pursue this with Vuelling...

ffp13... thanks for the pointers re: bus, I think 4 days in Paris should suffice as an adequate buffer!

Stay tuned and I will keep you informed how they respond to my request for refund.

Thanks guys!!! Jo

 

ffp13

Addicted pilgrim

Time of past OR future Camino

Completed Caminos: 2009 SJPP, 2011 Roncessvalle , 2012 Pamploma, 2013 Roncessvalle, 2013 Porto, 2014 Burgos, 2014 Porto

Future: Roncessvalle

• Mar 5, 2013

• #6

Good luck Jo,

I like the other suggestion for refund and compensation, I will keep that in mind for some of the other cheap flights I have booked for my time in Europe

 

JohnnieWalker

Nunca se camina solo

Donating Member

• Mar 5, 2013

• #7

Hola Vuelling themselves provide the information about changing flights or getting your money back:

http://vuelingnews.com/category/ultima-hora/

 

Peronel

Active Member

• Mar 5, 2013

• #8

Apologies, I'm wrong. As they've cancelked more than two weeks ahead your choices are rebook or cancel and refund, but no additional compensation.

 

angelafinnigan

Active Member

Time of past OR future Camino

2022

• Mar 13, 2013

• #9

Vueling has just changed my morning flight to Lyon to an evening arrival in Lyon, meaning I miss my connections to Le Puy.
Has anyone else experienced this and why are they allowed to do this without consultation with the customer? It would be illegal in Australia

 

K

Kiwiangela

New Member

Time of past OR future Camino

Walking May 2013

• Mar 13, 2013

• #10

Nope, apparently not illegal in Australia. Qantas have changed my flight too, meaning I miss my connecting flights from Perth to Singapore, to Dubai then Madrid!

 

angelafinnigan

Active Member

Time of past OR future Camino

2022

• Mar 14, 2013

• #11

It's a wonder the insurance ompanies don't take them on, I'm assuming any extra expenses are claimable. I now don't trust Vuelling to not alter the later flight and their website is inaccessible due to "network error" for a week now and I'm expected to telephone from Australia which would cost more money tan the flight.

 

D

Deleted member 3000

Guest

• Mar 14, 2013

• #12

their website is inaccessible due to "network error" for a week now

Click to expand...

It may be your computer or your browser. The site works fine for me. They currently have flights for 40E from Barcelona to Pamplona on 27th and 29th.

 

angelafinnigan

Active Member

Time of past OR future Camino

2022

• Mar 15, 2013

• #13

Thanks falcon, I'll try on my computer rather than iPhone and iPad.