What went wrong with Jacotrans service? I used them last October with no problems.
I too had used Jacotrans, with no problems, for 3 previous caminos. This year, using Jacotrans with the 1st transporter was wonderful. However, on the next stage, that started just before Burgos, I found Eduardo, or someone that worked for him, to be quite nasty on 2 different occasions . I was shocked, as that had never happened to me before. Once when I forgot to put my money in (I understand being unhappy but instead of calling or just a reminder to pay he next day, the note was nasty. I paid the oversight the next day as well as left a tip for the inconvenience.
The second time, as we were heading to our hotel in Burgos, we received a call that our hotel did not have our reservation and they would not be leaving our bags. I called the hotel. Turns out they reserved one night on the day I called (about 5 days previously) instead of reserving two nights on the needed days. I was just a few minutes away, and was given the impression that they would drive away with my bag, instead of waiting for me. Also, they assumed I was at fault. Instead of being diplomatic or helpful, this person was quite nasty.
So, at least, for me, during the second area of Jacotrans- transport, I will use a Correos.
I suspect they probably do quite well, so long as there's not any hiccups.
I also noted a very very nasty text on WhatsApp that was meant for somebody else, but sent to me by mistake.