For 2024 Pilgrims: €50,- donation = 1 year with no ads on the forum + 90% off any 2024 Guide. More here. (Discount code sent to you by Private Message after your donation) |
---|
I did that initially when they wouldn't give me a refund but the credit card company wouldn't do a refund since I received a voucher.I had a similar issue with them in the past. Rather than waste my time, I called up the credit card bank/company and put the transaction in "dispute." That will then result in the bank crediting you the amount of the original transaction and then secondarily, send a notice to the vendor (Iberia) requiring them to provide financial satisfaction or otherwise, resolve the problem. If they do not, the credit to your account remains. In many cases, vendors do not find t worth their while to bother researching. At the end of the day, I got my money back!!!!!
I have reached the end of my patience with Iberia Airlines.
When COVID forced me to cancel my Camino I wanted a refund for four flights. They would not give me refunds but gave me four vouchers.
Thanks. I may use this route. I did try one more time (well, several but talked to a person once) after I posted. Again, was on hold for a long time while she "talked to the back office". Once again, they are supposed to send me an email in 7 days. Am not holding my breath. I asked for the number of someone in the back office and she told me they don't talk to customers. It's likely a loss.There is a website maintained by ombudsman Christopher Elliott for problems like this. He has a list of contact phone numbers and emails for not just customer service but middle and upper management of all the airlines. Using this list, I once contacted Cathay Pacific head of customer relations regarding an issue and within 3 days I had a response and within 4 days my issue was resolved!
Agree, I will likely write this off. Can't believe these people are in business.I am sorry to hear this, and I hate to say this, but I think you may have to write this off.
Iberia is not great on customer service.
When I tried to reuse the voucher they gave me, for the cancelled flight during covid, the value of the voucher was a TENTH of the price I had originally paid.
Feeling your pain. We had the exact same experience. Booked our Camino 2 years ago, had to cancel due to Covid. They extended our vouchers for booking into July for travel through 2022. Worst customer service. I called what was advertised as Iberia’s Los Angeles office and finally got a helpful agent…or so I thought. They had to convert our two vouchers into one voucher but in doing so they pushed the expiration date back to April 15th. We had success by commenting on Twitter and Facebook on the Iberia pages. We commented many times on every one of Iberia’s posts. They told us to private message them and about a week later they fixed it. After they corrected it we removed the negative comments. You do need the vouchers combined into one voucher to book tickets together. We were able to use the full voucher amount and headed to the Camino this spring. Good luck!!I have reached the end of my patience with Iberia Airlines. When COVID forced me to cancel my Camino I wanted a refund for four flights. They would not give me refunds but gave me four vouchers. Over the past two years I have received emails from them about how they extended the voucher so I thought there was no problem. I tried recently to use them as I am doing my Camino this spring. Of the 4, they only recognized one voucher. I have tried calling more times than I can count. Mostly I get a recording that says try later and I get cut off. I did get through 3 times and was hold for varying amounts of time, the longest being 41 minutes. The first time I got through, after a very long wait, the women said yes the vouchers are all good but don't book tickets until I get an email from them which I would get in 7 days. No email, even checked spam. I tried calling again. Got through, talk to someone who said the vouchers should be ok but they wanted to check something. After 20 minutes I was cut off. Tried again, got through, guy said vouchers should be good but he wanted to check something. 41 minutes later I was cut off. Thought screw it, I will use the one voucher. Tried booking the first two flights, started out good, selected my fare, proper amount showed up, was able to enter my one voucher, the math was rightfare minus voucher = amount left I should pay. (Which would have been covered by a voucher but..) I was about to pay, the screen seemed to refresh, and now the amount I should pay is more! The math no longer works. I gave up.
Worst customer service ever. EVER! Any thoughts on how to get through to someone who could actually help?
I have two question about seats. I often use Iberia for my flights. This year was the first time I experienced the problems with telephone customer service with Iberia. I too found it impossible to get through to them.I am sorry to hear this, but it is not the first time people have expressed great frustration with Iberia’s lack of phone customer service. This won’t help you out, but for others — I am also from the US, and I always book my Iberia flights through American, so I get an American flight number, etc. (they code share with Iberia). It is frustrating because that means I can’t book my seats till the day of check-in, but I have found that dealing with American in case of problems is much easier.
I hope you get it resolved, @Amused212.
We tried that but it was past the six month date to do that. Great that you were able to Do that.I had a similar issue with them in the past. Rather than waste my time, I called up the credit card bank/company and put the transaction in "dispute." That will then result in the bank crediting you the amount of the original transaction and then secondarily, send a notice to the vendor (Iberia) requiring them to provide financial satisfaction or otherwise, resolve the problem. If they do not, the credit to your account remains. In many cases, vendors do not find t worth their while to bother researching. At the end of the day, I got my money back!!!!!
I too have issues with Iberia! I purchased tickets to slow walk the Camino Frances April 1-June 4 and found out a week later I had bladder cancer with 6 weekly treatments and another biopsy between April 1 and April 12.I have reached the end of my patience with Iberia Airlines. When COVID forced me to cancel my Camino I wanted a refund for four flights. They would not give me refunds but gave me four vouchers. Over the past two years I have received emails from them about how they extended the voucher so I thought there was no problem. I tried recently to use them as I am doing my Camino this spring. Of the 4, they only recognized one voucher. I have tried calling more times than I can count. Mostly I get a recording that says try later and I get cut off. I did get through 3 times and was hold for varying amounts of time, the longest being 41 minutes. The first time I got through, after a very long wait, the women said yes the vouchers are all good but don't book tickets until I get an email from them which I would get in 7 days. No email, even checked spam. I tried calling again. Got through, talk to someone who said the vouchers should be ok but they wanted to check something. After 20 minutes I was cut off. Tried again, got through, guy said vouchers should be good but he wanted to check something. 41 minutes later I was cut off. Thought screw it, I will use the one voucher. Tried booking the first two flights, started out good, selected my fare, proper amount showed up, was able to enter my one voucher, the math was rightfare minus voucher = amount left I should pay. (Which would have been covered by a voucher but..) I was about to pay, the screen seemed to refresh, and now the amount I should pay is more! The math no longer works. I gave up.
Worst customer service ever. EVER! Any thoughts on how to get through to someone who could actually help?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?