RENFE refunds

Glenshiro

Veteran Member

Time of past OR future Camino

Le Puy - SdC, Podiensis, Frances, Invierno 2012-23

• Mar 19, 2020

• #1

I have tried several times to get a refund on my RENFE ticket for 1 May, but I always end up (after being led through a series of very promising screens) with the error message:

THE PROCESS CANNOT CONTINUE RIGHT NOW. WE APOLOGISE FOR ANY INCONVENIENCE (G001)
An error occurred when recovering the selected journey.

ACCEPT
​

Clicking on the "Accept" button takes me back to the home screen. Anyone else having the same problem? I have had an account with RENFE for many years.

 

Anniesantiago

Veteran Member

Donating Member

Time of past OR future Camino

2006 to date: Over 21 Caminos. See signature line

• Mar 19, 2020

• #2

Did you purchase your ticket directly from RENFE?
I thought I did, but then realized I'd gone through Rome2Rio and THEY issued me the refund after I got the same annoying messages you're getting.

 

Glenshiro

Veteran Member

Time of past OR future Camino

Le Puy - SdC, Podiensis, Frances, Invierno 2012-23

• Mar 19, 2020

• #3

Hello, Annie.
Yes, bought directly from RENFE via their website.
I'm wondering if it's just the volume of refund applications?

 

Anniesantiago

Veteran Member

Donating Member

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2006 to date: Over 21 Caminos. See signature line

• Mar 19, 2020

• #4

Glenshiro said:

Hello, Annie.
Yes, bought directly from RENFE via their website.
I'm wondering if it's just the volume of refund applications?

Click to expand...

Probably. My error message gave me a number to call.

 

Glenshiro

Veteran Member

Time of past OR future Camino

Le Puy - SdC, Podiensis, Frances, Invierno 2012-23

• Mar 19, 2020

• #5

Anniesantiago said:

Probably. My error message gave me a number to call.

Click to expand...

That's more than I've got. Care to share it?

 

ranthr

Veteran Member

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C Frances 2005, 2007
Le Puy en Velay -SdC 2009
Via de la Plata 2011
gr 653 from Oloron to Puente la Reina 2012
Gr65 from le Puy to Figeac 2013
Irun to Santander 2013
Porto to SdC 2014
Astorga to SdC 2015

• May 14, 2020

• #6

I had booked 2 Renfe tickets for end of May . Got an email about cancelled train and money back on my account without asking for refund.

 

Glenshiro

Veteran Member

Time of past OR future Camino

Le Puy - SdC, Podiensis, Frances, Invierno 2012-23

• May 14, 2020

• #7

ranthr said:

I had booked 2 Renfe tickets for end of May . Got an email about cancelled train and money back on my account without asking for refund.

Click to expand...

I eventually got through to an English-speaking assistant who refunded my May 1 booking immediately.

I have also obtained instant refunds from UK rail operators, via their websites, for my cancelled walk in Scotland next month.

The only operator to refuse a refund so far is ALSA. Which, ironically, is British-owned! Even Citylink, the Scottish coach company, gave me a voucher for my non-refundable ticket.

 

ranthr

Veteran Member

Donating Member

Time of past OR future Camino

C Frances 2005, 2007
Le Puy en Velay -SdC 2009
Via de la Plata 2011
gr 653 from Oloron to Puente la Reina 2012
Gr65 from le Puy to Figeac 2013
Irun to Santander 2013
Porto to SdC 2014
Astorga to SdC 2015

• May 14, 2020

• #8

Glenshiro said:

I eventually got through to an English-speaking assistant who refunded my May 1 booking immediately.

I have also obtained instant refunds from UK rail operators, via their websites, for my cancelled walk in Scotland next month.

The only operator to refuse a refund so far is ALSA. Which, ironically, is British-owned! Even Citylink, the Scottish coach company, gave me a voucher for my non-refundable ticket.

Click to expand...

I cancelled a busticket on the ALSA app, and surprisingly I got my money back.

 

Glenshiro

Veteran Member

Time of past OR future Camino

Le Puy - SdC, Podiensis, Frances, Invierno 2012-23

• May 14, 2020

• #9

ranthr said:

I cancelled a busticket on the ALSA app,

Click to expand...

Mine was a cheap deal, non-refundable. I tried reclaiming on the website, but nothing doing. I won't lose sleep over it. (Love the ALSA Supra Economy buses.)