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Thank you so very much for posting this! I did not know that a refund was even a possibility, but I have just submitted a request for domestic flights that I had actually canceled after AA significantly altered my arrival time. I didn't really want the voucher, but thought that was my only option. Thank you, thank you, thank you.
If the airlines "may comply... but are not bound in any way" then I do not understand why persons with bookings should see this as an enforcement notice by the Department of Transport. Am I missing something?To the extent this notice includes guidance on how regulated entities may comply with existing regulations, it does not have the force and effect of law and is not meant to bind the regulated entities in any way.
I also took the TAP voucher + 20%. Hopefully things will be back to normal by the time it expires.The airlines also have another little wrinkle (listed as point #2 in the document). If they cancel, they will give a refund in cash or a up ticked voucher. But, for right now, if you cancel because of the corona virus, they will usually only give you a refund as a voucher good for one or, in some cases, two years. On the plus side, I had a reservation with TAP and they responded with either a refund or a 20% + voucher good for two years and gave me the voucher in about 3 days. Most airlines seem to have grudgingly gotten with the program, but some are still packing fewer flights with as many people as possible to maximize what revenue they are getting.
Hi Suzanne, do you have the phone number you used to call Iberia as I haven't had any luck so far when I've tried to call them. Thanks in advance.A week ago found my Iberia flight was cancelled from SFO to Barcelona( which would have been yesterday). Called, waited on the line for about 5 minutes and just this am see I have already received my refund. I did book directly with Iberia. Have to say I am a little surprised it was so easy.
1 (800) 772-4642. That was hard to find!Hi Suzanne, do you have the phone number you used to call Iberia as I haven't had any luck so far when I've tried to call them. Thanks in advance.
Many thanks, Suzanne. I was able to get through to them and my flights will be refunded. Good detective work on finding the phone number as its not one I'd been able to locate. Cheers1 (800) 772-4642. That was hard to find!
Thank you so very much for posting this! I did not know that a refund was even a possibility, but I have just submitted a request for domestic flights that I had actually canceled after AA significantly altered my arrival time. I didn't really want the voucher, but thought that was my only option. Thank you, thank you, thank you.
I had five flights booked with Iberia. Once I got through to their help desk I requested refunds and got two flights refunded within the statutory (in Europe) seven days. The other refunds are somewhere in Limbo. I tried the help desk again but they have no view of the refund department and can only forward requests. I also tried my Ibereia Plus frequent flyer help desk who said they could do nothing either! Luckily I paid with a UK credit card and under a UK consumer law the credit card company is also liable for any defective goods or services if the original supplier goes bust or fails to take complaints seriously. Now Mastercard is refunding the flights.A week ago found my Iberia flight was cancelled from SFO to Barcelona( which would have been yesterday). Called, waited on the line for about 5 minutes and just this am see I have already received my refund. I did book directly with Iberia. Have to say I am a little surprised it was so easy.
This is good to know. I had to cancel a flight through Delta today and realized that it wasn't a refund, but an "eticket". I'll be calling tomorrow.I had booked directly with an airline, Delta, who subsequently 1) issued a significant change in schedule, then 2) cancelled the flight. My wife and I were issued vouchers electronically on the same day I received the cancellation notice. That same day I put a call in to the airline, requesting a queue call back. The call came back in about 15 minutes, then another 10 minutes on the phone and the money was back to my credit card. No fuss.
This is good to know. I had to cancel a flight through Delta today and realized that it wasn't a refund, but an "eticket". I'll be calling tomorrow.
FYI - I used Expedia to book my mid-September RT flights (Delta) from US to France. I had no plan to cancel them but was going to wait and see what is happening with the Camino by then. However, I was contacted by Expedia via email on Saturday that I qualify for a full refund from Delta as they changed my flights more than 2 hours, which impacted my ability to make connecting flights. Expedia told me that one of the criteria for getting refunds on canceled flights is a schedule change of more than 2 or 3 hours (depending on the airline.) They told me the refund will take approximately 8 weeks to process. I then called Expedia to verify how to proceed, and received a call-back within an hour using the call-back feature. The agent was very helpful in making all the changes necessary to my many connections and hotels etc. In the case of Easy Jet and Iberia flights, Expedia suggested that I wait to see whether those airlines change or cancel my flights closer to September so I would then be able to get the full refund if so- otherwise I could just change the flights at that time. Lastly, on hotels, I had booked hotels for my first 2 nights and last 2 nights. One of them was non-refundable, but because of the airline situation, Expedia told me to cancel the non-refundable hotel and they would provide me a voucher good for any hotel up to within a year. I haven't read all the posts yet but wanted to put this out there in case anyone finds this helpful.There is a separate complication for air travelers: Did you book directly with an airline or a 'real' travel agent, or did you book thru a third party site like Travelocity, Cheapo Air, Expedia, etc.
If you booked thru a third party site, you are not an airline customer, you are a customer of that third party site. Expedia et al are the airline's customer, not the person purchasing from Expedia. So the DOT rules do not apply directly to the Expedia customer.
How did you reach them? What number did you use? I've read so many horror stories of never getting through.I also took the TAP voucher + 20%. Hopefully things will be back to normal by the time it expires.
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