Kjell family
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- Time of past OR future Camino
- Pontferrada to Santiago ( April 2018), Porto to Santiago (April, 2020)
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My understanding is that if they are unable to provide the services they have to refund you. Since they are registered, it might be worth contacting the regulatory body.And they are registered and receive high ratings
Are you talking about a tour group, or a travel agency? If it is a tour group company, which arranges hotels and baggage transport only, then the issue of refunds may not be a regulated requirement, but dealt with based on that tour company's stated policies.
Neither, booked thru Orbitz myself, but thought I'd ask anyway, sorry
Unfortunately, you are not a customer of the airline, you are an Orbitz customer so this puts you in a tighter spot. Orbitz is the airline's customer, and so will probably work with the airlines to try and come up with a solution to keep you from losing the value of what you purchased.
With Orbitz (or any of the others), that product value that you lost was the cost of buying the Orbitz product. So it may be that a 'credit' of some kind is all they need to provide.
I learned my lesson the hard way to never buy a third-party booking product (Orbitz, Expedia, Travelocity) for airline tickets. While sometimes more expensive, if something happens to one's ability to keep a flight reservation, being the airline's customer gives you far more flexibility than being a customer of a third-party booking company - - which is NOT the same thing as a travel agency, who is buying a ticket on your behalf.
If, for instance, you needed to change a Travelocity booked flight, oftentimes the airline may decide to charge up to the cost of a new ticket in order to make that change for you. Whereas if booking the reservation thru an airline, you can often make such a change, although an additional fee may be charged.
@davebugg hinted at the agency issues here a bit later.Unfortunately, you are not a customer of the airline, you are an Orbitz customer so this puts you in a tighter spot. Orbitz is the airline's customer, and so will probably work with the airlines to try and come up with a solution to keep you from losing the value of what you purchased.
Please search one of my threads on the subject I posted last week.I was scheduled to fly out of Boston to Porto on 6/3 and just got notice I have been canceled also. Because
I purchased a non-refundable flight, the airline is allowing a credit to re-book but not refund, do I have a chance to get $$$'s refunded or should I be happy with a credit? Difficult for my group of 7 to walk together again
The way things are going right now, based on lots of posts on this Forum - does not look too good for "other Pilgrims being afraid of the Holy Year crowds". If anything, it's the other way around (folks who were forced to cancel this year walks are eagerly awaiting a chance to rebook for next year) and it is probably us - the folks who made original plans to do it in 21 (taking deep breath and committing to increase that is surely to happen) and now may have to deal with even more - that could be 'afraid'I haven't lost anything, so am happy about that, only hope I can get there same time next year! Hopefully other pilgrim's will be afraid of the crowds, since it will be a Holy Year, and it won't be so bad. I'm just blessed to be able to have the opportunity to walk another camino, whenever that may be!
I have my flights to Spain and within Spain with Iberia, not a US airline. The international flights have been canceled on us and Expedia's recordings say to wait 72 hours before the flight to call back. The flights we have within Spain have not been canceled. Not sure how this will play out for my group of three persons, all booked together.US laws now REQUIRE US air companies to issue a cash refund and not credit.
Please search one of my threads on the subject I posted last week.
US laws now REQUIRE US air companies to issue a cash refund and not credit.
Now, you have to decide for yourself what will work best for you; some folks here have indeed opted for latter as they felt it indeed worked to do so for them
In case you decide to do cash - insist on it and don't be bullied into accepting anything else.
Good luck
Tx, read your post, but you didn't mention if the customer purchased a non-refrundable ticket?
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