RENFE refunds

[Glenshiro]

I have tried several times to get a refund on my RENFE ticket for 1 May, but I always end up (after being led through a series of very promising screens) with the error message:

THE PROCESS CANNOT CONTINUE RIGHT NOW. WE APOLOGISE FOR ANY INCONVENIENCE (G001)
An error occurred when recovering the selected journey.

ACCEPT
​

Clicking on the "Accept" button takes me back to the home screen. Anyone else having the same problem? I have had an account with RENFE for many years.

 

[Anniesantiago]

Did you purchase your ticket directly from RENFE?
I thought I did, but then realized I'd gone through Rome2Rio and THEY issued me the refund after I got the same annoying messages you're getting.

 

[Glenshiro]

Hello, Annie.
Yes, bought directly from RENFE via their website.
I'm wondering if it's just the volume of refund applications?

 

[Anniesantiago]

Hello, Annie.
Yes, bought directly from RENFE via their website.
I'm wondering if it's just the volume of refund applications?

Probably. My error message gave me a number to call.

 

[Glenshiro]

Probably. My error message gave me a number to call.

That's more than I've got. Care to share it?

 

[ranthr]

I had booked 2 Renfe tickets for end of May . Got an email about cancelled train and money back on my account without asking for refund.

 

[Glenshiro]

I had booked 2 Renfe tickets for end of May . Got an email about cancelled train and money back on my account without asking for refund.

I eventually got through to an English-speaking assistant who refunded my May 1 booking immediately.

I have also obtained instant refunds from UK rail operators, via their websites, for my cancelled walk in Scotland next month.

The only operator to refuse a refund so far is ALSA. Which, ironically, is British-owned! Even Citylink, the Scottish coach company, gave me a voucher for my non-refundable ticket.

 

[ranthr]

I eventually got through to an English-speaking assistant who refunded my May 1 booking immediately.

I have also obtained instant refunds from UK rail operators, via their websites, for my cancelled walk in Scotland next month.

The only operator to refuse a refund so far is ALSA. Which, ironically, is British-owned! Even Citylink, the Scottish coach company, gave me a voucher for my non-refundable ticket.

I cancelled a busticket on the ALSA app, and surprisingly I got my money back.

 

[Glenshiro]

I cancelled a busticket on the ALSA app,

Mine was a cheap deal, non-refundable. I tried reclaiming on the website, but nothing doing. I won't lose sleep over it. (Love the ALSA Supra Economy buses.)