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Buen Camino App: Fraudulent PayPal transaction

2020 Camino Guides

Sue L

Member
Camino(s) past & future
Sept/Oct 2015 Le Puy - to Conques, Tui - Santiago. May/June 2017 Conques to SJPP
Not the fault of the people who run the Buen Camino App but I wanted to alert Pilgrims to a fraudulent PayPal transaction that occurred when I tried to purchase the "Northern Route" within the App. I clicked on "buy the route for $9.99" and was directed to PayPal. I logged in and received a receipt from PayPal for $9.99. However I couldn't open the Route and couldn't get through to Buen Camino when using the contact email provided. I clicked on their contact info to send a query but the send button was greyed out. I tried emailing from another device to the address provided, but no reply. I sought help from Apple support and then PayPal trying to get them to reimburse the $9.99 cause I couldn't access the Route. Both experiences were useless and sent me into a vortex of automated message replies. I tried deleting and reloading the App many times - still couldn't gain access to the Route. At this stage I checked my bank account and saw an unauthorised withdrawal for $301.50 and no sign of a PayPal payment for $9.99. Have cancelled that card. Finally got through to Buen Camino App people via their Wot's App number. They said they'd not heard of this occurring before. I undertand a "false" PayPal page can somehow or other be overlaid on the genuine page...... All too techno for me. Too nervous now to try to use the Buen Camino App (such a pity as reports on the forum have been very positive about it) and too freaked out to continue with PayPal. Have others had similarly traumatic experiences in cyber space? ((I'm hoping the bank will reimburse the $301.50))
 

chinacat

Active Member
Have you changed your PayPal password?
If not, you really need to do so.

Have you withdrawn the account as a funding source for PayPal?
Was the money taken through PayPal or directly from your bank account?

This happened to my daughter once, when she purchased something from China, via them. Her bank noticed and refused the payment.
 

Sue L

Member
Camino(s) past & future
Sept/Oct 2015 Le Puy - to Conques, Tui - Santiago. May/June 2017 Conques to SJPP
Ah thanks no I hadn't changed the Password. will do so now. Yes I've delinked this and one other account . I'm a bit confused about how the transaction occurred. It came from the account but I think through the PayPal portal??
 

chinacat

Active Member
Ah thanks no I hadn't changed the Password. will do so now. Yes I've delinked this and one other account . I'm a bit confused about how the transaction occurred. It came from the account but I think through the PayPal portal??
Can you see it on your Account page? (on PP)
 

Sue L

Member
Camino(s) past & future
Sept/Oct 2015 Le Puy - to Conques, Tui - Santiago. May/June 2017 Conques to SJPP
Yes there is a debit of $9.99 on my PayPal account but $301.50 in my bank account.
 

chinacat

Active Member
No $301.50 on Paypal?
Is there a PP reference number on your bank account ... with the payment?

PS you’ll be able to claim the $9.99 back, under their guarantee .... then you can get them to look for the $301.50. They must be linked somehow.
 

Sue L

Member
Camino(s) past & future
Sept/Oct 2015 Le Puy - to Conques, Tui - Santiago. May/June 2017 Conques to SJPP
Thanks I've lodged (another) request for the $9.99 with them (the bank is looking at the $301.50).It's in resolution with PayPal...apparently....but I hadn't tried phoning. Buen Camino App people said they've emailed Apple Support for me.....
 

Sue L

Member
Camino(s) past & future
Sept/Oct 2015 Le Puy - to Conques, Tui - Santiago. May/June 2017 Conques to SJPP
No $301.50 on Paypal?
Is there a PP reference number on your bank account ... with the payment?
No not on PayPal but references to "MasterCard PrePaid". I did nothing else over that period so it has to be the attempt to buy the Route. Very odd
 

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