- Time of past OR future Camino
- 2013 - 2018 , Pilgrim Office volunteer 2014 - 2022
For 2024 Pilgrims: €50,- donation = 1 year with no ads on the forum + 90% off any 2024 Guide. More here. (Discount code sent to you by Private Message after your donation) |
---|
Hi, Tom,The policy is VERY CLEAR; one live person + one valid credential = one Compostela. You MUST be present to answer the questions put to you or to your group to claim the Compostela. No one can obtain a Compostela for an absent person...PERIOD.
I will be walking solo the CF from Sarria to Santiago this September 2017. I was looking forward to the journey and meeting the pilgrims on the way. This thread has given me some doubts about the way. But I am thankful for the tips to come late to the Pilgrim Office.
It's fairly simple, different countries have different ways of writing and sometimes it is difficult to make out the names. Some nationalities put surname first e.g. French and sometimes Italians. Imagine trying to read Korean or Japanese names, or even Bulgarian. It is a lot quicker to ask for ID than to try communicating in a foreign language. In my experience there was an Irish lady who wrote her name in Irish and was quite bolshy when asked for her passport. The staff in the Pilgrim's Office are trying to provide a great service as quickly as possible, and dealing with different nationalities and languages, as a pilgrim you are very tired but, often, so are they, just relax and go with the spirit of the camino, you have had a wonderful but hard walk, the credencial proves that, queuing for a Compostella is just another thing you want to doI think reason 1, 2 & 3 are a bit ... iffy. How much longer does it take to wrote one's name vs digging out one's wallet?
Hi, Tom,
there is an exception to this. It IS possible to have the Compostela given to another person: You can ask the Office to add on "In vicario pro" + name on the Compostela: So your own name in Latin is written on the place for the name, put then have it written on the Compostela: "In vicario pro NN" (meaning "On behalf of NN"). This means I have walked in his place.
...
Hi, Tom,
there is an exception to this. It IS possible to have the Compostela given to another person: You can ask the Office to add on "In vicario pro" + name on the Compostela: So your own name in Latin is written on the place for the name, put then have it written on the Compostela: "In vicario pro NN" (meaning "On behalf of NN"). This means I have walked in his place.
I did it on one Camino, for a murder victim (lived in Norway) who was catholic, and had the Compostela sent to his (catholic) mother in South America. It is now somewhere in the Amazon jungle by his urn.
Of course I had to explain to the staff member why i needed this. They were very willing and understanding.
Why not have a volunteer whose job it is to make sure all the paper work is in order before people get to the desk? Like they do in airports. They carry pens, clipbaords, check the credenciales, see if an id will be necessary. With the size of the queue in high season there is plenty of time for someone to do that.Also, handing back and asking the pilgrim to fill it in, making sure they have a pen, and then receiving the filled in credential back to start the process again takes an average 30 seconds. It can take far more time. This assumes the pilgrim is paying attention and is not on their mobile phone...
.
... This said, I am unaware of a policy that permits issuing a Compostela to one person, for another person who may be too infirm to actually make the effort. ...
...
However the "Vicare Pro" annotation indicates that the live person who actually walked the Camino, did so on behalf of (on in place of) another, deceased person.
According to the rules as specified by the Cathedral/Church, only a live person can actually accomplish a Camino and obtain a Compostela. This comports with the standing policy I mentioned earlier today. Adding the "Vicare Pro" annotation merely indicates that the live pilgrim earning the Compostela desired to dedicate their effort to the memory and spiritual benefit of the deceased person.
This said, I am unaware of a policy that permits issuing a Compostela to one person, for another person who may be too infirm to actually make the effort. The only exception I am aware of is for a deceased person. This much is on the Cathedral / Pilgrim Office web site.
...
Now we know why the line is so long: pilgrims distracting volunteers with their stories.I was also surprised of the cheerfulness because I didn't walk Frances and three volunteers gathered at the counter to hear my short story about my Camino Combo after I was asked about it
Now we know why the line is so long: pilgrims distracting volunteers with their stories.
Why not have a volunteer whose job it is to make sure all the paper work is in order before people get to the desk? Like they do in airports. They carry pens, clipbaords, check the credenciales, see if an id will be necessary. With the size of the queue in high season there is plenty of time for someone to do that.
Why not have a volunteer whose job it is to make sure all the paper work is in order before people get to the desk? Like they do in airports. They carry pens, clipbaords, check the credenciales, see if an id will be necessary. With the size of the queue in high season there is plenty of time for someone to do that.
You lost me here. There is time to chat up pilgrims and answer questions but not enough time to ask "Can I see your credencial" and see if their name is legibly written? I'm pretty sure if you started with the third person in the queue, you could keep ahead of the pack and still have time (albeit, 2 seconds less) to chat them up. It would even be a fun and entertaining icebreaker. We could teach you how to ask in several languages too. Here it is in Aussie: "Lemme see that, mate." and in Russian: Покажи мне свои документы или я пошлю тебя в Сибирь....
There is not time to interrupt the queue flow to prod pilgrims to do what they ought to have done before setting out.
...
Have I mistakenly assumed that a forum was a place for discussion?There seem to be many back seat drivers in the thread. I would believe the man who is there volunteering and doing the job.
Thanks @t2andreo
I read his post six times. How much listening do I have to do before I get to ask a question?No. I just think that someone on site doing the job is worth listening to.
Sadly the Camino has become one of the things "to do" and like the running of the bulls, tomato festival etc it can be overwhelmed by , for want of a better word, tourists. Try going to the office in the evenings, or better yet pick a quieter time of year to do it...
Here's a thought, do you need a completion certificate at all, it's just a piece of paper after all and why ruin your memory of a great walk with a frustrating wait in a long line, head to the nearest bar and celebrate your achievement with a cold beer.
Thank you for that, Kanga,Well, I for one have no problem with waiting a few more minutes to allow others to tell their story. Particularly those that explain they have walked in memory of someone. I know, I've walked with someone who was grieving a life-long partner. Another who was grieving a young daughter. I myself one year walked for a young friend diagnosed with MND (ALS). Vicario pro.
Having someone in the pilgrims office listen to these tragic stories is so very important. For some a vital bookend to their camino.
Huh, that's a harsh one...and in Russian: Покажи мне свои документы или я пошлю тебя в Сибирь.
You lost me here. There is time to chat up pilgrims and answer questions but not enough time to ask "Can I see your credencial" and see if their name is legibly written? I'm pretty sure if you started with the third person in the queue, you could keep ahead of the pack and still have time (albeit, 2 seconds less) to chat them up. It would even be a fun and entertaining icebreaker. We could teach you how to ask in several languages too. Here it is in Aussie: "Lemme see that, mate." and in Russian: Покажи мне свои документы или я пошлю тебя в Сибирь.
I, too, finished my second Camino in June. And I, too, stood in line at the new Pilgrims office for over an hour. I had a great talk with a lovely Frenchman who's son works in the US, and a challenging conversation with another person, who decided, justfiably, that I didn't speak his language well enough. Apparently, my Camino did not end at the Cathedral!!!
I arrived that day at 15 o'clock in Santiago, saw to much people over there, went for a beer and came back at 17, had to wait for my Compostela 5 minutes! So, be flexible and you will have both! Buen Camino!Just be grateful you didn't go today: 2250 people went in to pick their Compostela today.
Chatting is done ad hoc, and as the line moves. If I work the head of the line, when no security guard is present, the line moves quickly enough that the person is called in to be processed before they can figure out which hand or pocket holds their credential, who has a pen (not me because they "walk"), and what needs to be filled in. Most days, it is like herding cats...
Signs do not work, people do not read them. Repeated announcements or even videos do not work, people ignore them as so much white noise.
There are not enough staff, including volunteers, to greet every arriving pilgrim in their own language, literally holding their hand to get through the process. Seriously folks, WHERE does individual responsibility, focusing on the process at hand, and PAYING ATTENTION start?
I do despair sometimes...
Yes! Exactly!!!Our family of four also finished in June and spent an hour in line. Yes, we were tired; however, we had lovely conversations with the people behind us. In fact, they have inspired us to try Porto to Santiago. If nothing else, the Camino reminds us that the best moments are being in and enjoying the moment.
I think folks are coming to understand much of what I have been preaching in my epistles here.
Probably a mistake with the final ".se" section of the address?
Should not be "es" (for "Es.paña)?
I'll be celebrating my 52nd Birthday along the way. Do you know what the temperature will be?You should be fine. We usually go at that time of year as the weather is still good (and Scott got to celebrate his birthday on the way). There is another spike in numbers starting in Sept but it's not nearly as mad as July. Have a good walk.
While it can be cool evenings at higher elevations, it won't be cold. It might be hot. It will rain. Dressing in layers always works; convertible pants can be shorts. Buen camino.Do you know what the temperature will be?
Thank youWhile it can be cool evenings at higher elevations, it won't be cold. It might be hot. It will rain. Dressing in layers always works; convertible pants can be shorts. Buen camino.
The translation is right there.@Anemone del Camino I do not speak French and this is primarily an English speaking forum. Could you please provide a translation?
Hopefully The journey was worth it.I recently returned from my third Camino.
In October 2012 I collected a compostela. In June 2017 I collected another compostela. Compared to 2012 the Oficina del Peregrino in Santiago in 2017 was a madhouse! I was genuinely shocked by the guards at the entrance, by the lines which stretched beyond the capacity of the new location to accommodate them, by the hours-long wait times!
How.... un-Camino like! Major bummer.
I'm walking this September. I will be staying at Orrison on Sept. 6 and on from there. What are your dates?I walked the Camino a year ago this spring and got a Compostela then. I'm going back this Sept. to walk again. I can't think of why I would need another Compostela. I will have a celebratory glass of wine and spend some time in the plaza in front of the cathedral, watching pilgrims arrive.
I'm walking this September. I will be staying at Orrison on Sept. 6 and on from there. What are your dates?
Do you know what to expect weather wise?
Thank you for including me in your group.I walked the Camino a year ago this spring and got a Compostela then. I'm going back this Sept. to walk again. I can't think of why I would need another Compostela. I will have a celebratory glass of wine and spend some time in the plaza in front of the cathedral, watching pilgrims arrive.
Other questions answered officially that were posted in this thread:
A living pilgrim CAN dedicate their Compostela to another living person who will never be able to do a Camino for health or advanced age reasons. In this case, the 'Vicare Pro' annotation is used, just as it is for a deceased person.
I recently returned from my third Camino.
In October 2012 I collected a compostela. In June 2017 I collected another compostela. Compared to 2012 the Oficina del Peregrino in Santiago in 2017 was a madhouse! I was genuinely shocked by the guards at the entrance, by the lines which stretched beyond the capacity of the new location to accommodate them, by the hours-long wait times!
How.... un-Camino like! Major bummer.
i plan to e bike it and happy to wait inline to get my certificateRoughly 35 days average time to walk it with some of the loveliest people to share it with, chats, experiences, good, bad and uglies and waiting an hour is a problem. Really??? Feel privledged you made it and regardless of why you did it, that you were able too. Enough said!!.
Chenahusky what time mate does the office open and close please and thank you sir?I think that in the busier months, going later in the day is the way to go. I collected my Compostela from the office at 7P.M. (1900hrs) on June 22nd this year. There was no queue at all. I simply walked in and was back out in just a matter of minutes. I know that some people have to go in the morning, but if you don't have to, try later.
t2Andreo thanks so much for explaining the process mateFirst, thank you for the personal kudos above.
Volunteering at the Pilgrim Office each year, for one month from mid-July to mid-August is my way of giving back to the Camino for all it has given me over my five Caminos.
While serving at the Pilgrim Office, I have had the privilege of meeting and speaking with people from all over the world, from all faith backgrounds, and from none at all. The Camino provides an outstanding venue for seeking, finding and reaffirming our shared humanity.
I have also had the privilege of making some very good friends among both the expat and local communities. In many ways, Santiago has become my second family, and my second home.
On occasion, I am further blessed when a pilgrim allows me to help them solve a problem they may be having. Whether it is basic directions, finding a bed, medical care, a pharmacy or nearly anything else legal, I am always pleased to help. All I ask for in return is for each pilgrim to "pay it forward," helping another pilgrim as I helped them.
As regards waiting times at the Pilgrim Office, I would like to make several salient points. All are based on my four-consecutive years of summer volunteering at the office as well as my professional training.
I am trained as an analyst. I specialized for some years in process management and I very well understand queuing theory. Accordingly, I fully understand the dynamics of supply and demand at the Pilgrim Office. From this background, I offer the following points:
1. The period May - September is the peak season for Camino. Within this "season," there are several spikes in demand. These spikes are related to universities going out of session for the summer in June, and for students and staff taking to the Camino. This is also the time for many folks to take seasonal holidays or vacations. The Camino remains a popular holiday activity.
Also related is that, increasingly, Western universities in both Europe and North America are leveraging the Camino as part of their course offerings. This adds several thousand university students in chaperoned groups every year. Most of these educational groups are on the Camino from May through July. They compete for hostal and hotel rooms, as these groups typically do not use albergues.
2. The 25 th July is ALWAYS the feast of the Apostle Saint James the Greater. Also known as Santiago, his feast day is the single biggest day of celebration across the entire year in Spain. This day is both a national holiday in Spain and in Galicia. The local governments go to extraordinary effort and expense to make the annual celebration as big as humanly possible. This is the single greatest tourist draw in this part of Spain...PERIOD. So, you would logically think that the days bracketing this huge celebration will be the most crowded. Think Disney World over the Easter school break...
3. There are pilgrim Masses at the Cathedral at 12:00 noon and 19:30 each day. Pilgrims arrive at the Pilgrim Office synchronized to the noon Mass.
As a result, every day, there is a bi-modal peak effect. Each morning, new pilgrims flow into Santiago and head for the Pilgrim Office at about 10:00 am. This surge of pilgrims almost all want to get their Compostelas and make it to the Cathedral for noon Mass. Many people show up at 11:00 expecting this will work for them as well. This causes conflict and disappointment each day.
As the business process is built to handle a constant demand flow, this clear disconnect causes lengthy queues. In 2015, there were only 9 desk positions in the old Pilgrim Office to process pilgrims. In 2016, the new Pilgrim Office had 12 desk positions. The configuration this year (2017) has 17 desk positions. Yet the wait from about 10:00 to perhaps 15:30 remains at from one two two hours.
At the same time, the ACC (Acogida Christiana en el Camino) has gotten much better at recruiting fluent or native Spanish speakers, who are bi, or multi-lingual to work at these desk positions processing pilgrims.
However, it is not feasible to staff all 17 work stations constantly, regardless of the pilgrim flow. The ACC is continually working to try to match overall staffing to anticipated demand.
When the noon Mass is over about 13:00, there is a second surge or wave of pilgrims rushing to the office from the Cathedral. These folks knew enough to check into lodging and stash their backpacks FIRST, then attend Mass, then go for their Compostela. But, as they all arrive at the same time, a backup occurs.
Again, the number of pilgrims showing up in a constructed time period produces longer wait times. As a general observation, this second spike has usually been worked to completion by about 16:00, more or less.
As a result, by about 18:00 there are typically no lines. Since I arrived this year on 14 July, this has been the case. Indeed, at some times from 16:00 to 20:30, there have been more staff and volunteers available than there were pilgrims arriving.
In my experience and observation, the problem is not the physical process, or Pilgrim Office staffing. Rather, it is the false expectation of some arriving pilgrims, who persist in arriving at their convenience and expecting that they will be accommodated immediately. By simply planning your activities around the fixed and well-documented surge pattern, you CAN have a hassle-free experience.
This paradigm is no different than rush-hour commuting. We have traffic jams, the world over, simply because too many drivers try to use the finite road resource at the same time. If drivers, and pilgrims simply alter their patterns and behavior, the entire process would flow far more smoothly.
The second problem with matching the processing resource to the demand is that there is not now, not do I think can there ever be a reliable way to project how many pilgrims will emerge from the various Camino routes converging on Santiago every day. There are simply too many variables to develop a reasonable, workable model.
Thus, the Pilgrim Office is largely at the mercy of the actual number of pilgrims arriving and seeking documentation. Conversely, arriving pilgrims can EASILY work the existing process and well established demand curves to their benefit. Simply avoid the peak hours bracketing noon each day for about two hours to either side. Arrive during off-peak hours.
I hope this helps.
I concur that wholeheartedly! (My, this is an old thread!)My pleasure... Helping others is what I do... After trying to offer sage and mature advice...
Check the Pilgrimsoffice website,Chenahusky what time mate does the office open and close please and thank you sir?
Chenahusky what time mate does the office open and close please and thank you sir?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?