- Time of past OR future Camino
- Recent:Norte/Muxia- Spring '23
MadridWay- Fall '23
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If you booked through Expedia I think that you need to deal with them.I accidently posted the following on a 15 year old thread (I'm a duffus!).
I was due to fly Iberia Chicago to Madrid on April 19th, but ifcourse knew I would have to cancel it upon a return hime from vacation. I was informed yesterday that they have canceled my RT flight. I'd hoped it would make getting a refund easier, but NOT so far. I've made phone calls that hang up after a few options you can take. A recorded voice tells you to go online to "make a change". I don't need a change! Also tried Expedia and same thing...they both ask you to wait 3 days out. I have AIG flight insurance. A human voice told me to fill out an online form and each case is reviewed and decided upon. The person did verify that my policy does not have a clause denying coverage for disasters such as the virus so she "appeared" to be "hopeful" for me.
Anyone out there having better luck than me to get a refund, not a voucher?
I did! Same run around and both they and Iberia are puppeting to wait 3 days prior to the flight...I just don't have much faith that anything much will come of it then, either.If you booked through Expedia I think that you need to deal with them.
Good idea...I'll check it out!If you've paid by card, then call your card company as they may have joint liability with the airline for any loss due to non-performance.
I accidently posted the following on a 15 year old thread (I'm a duffus!).
I was due to fly Iberia Chicago to Madrid on April 19th, but ifcourse knew I would have to cancel it upon a return hime from vacation. I was informed yesterday that they have canceled my RT flight. I'd hoped it would make getting a refund easier, but NOT so far. I've made phone calls that hang up after a few options you can take. A recorded voice tells you to go online to "make a change". I don't need a change! Also tried Expedia and same thing...they both ask you to wait 3 days out. I have AIG flight insurance. A human voice told me to fill out an online form and each case is reviewed and decided upon. The person did verify that my policy does not have a clause denying coverage for disasters such as the virus so she "appeared" to be "hopeful" for me.
Anyone out there having better luck than me to get a refund, not a voucher?
Unfortunately, I think you your view is the most accurate at this time.I somewhat disagree re:Credit Card. You can file a dispute but then there are limitations to that and if @Camino Chrissy bought her tix, say, 3-4 months ago - the limitations to file such dispute claim ran out.
It is unfortunately not Credit Cards "fault"
There is an article floating out there on the Internet bout folks in the same boat.
Airline cancels the trip - they HAVE to refund the customers money, but.... the online sites only have option for "change", the automated bots have you on hold for 3 hours or disconnect and human support is non-existent
#rd party middle-vendor such as Expedia also do not help they tell you to go to Airline
Round and round and round we go
You probably will get your money but it will take a loooooong time
Unfortunately, I think you your view is the most accurate at this time.
Thank you, Dave.I would also continue to focus efforts at contact only with Expedia. From experience hard learned, it wasn't the airline who sold you the ticket, it was Expedia. Expedia, as a vendor, is the airline's customer. . you are the customer of Expedia.
Expedia will work with Iberia for compensation (refund, future credits, etc). Expedia will then be passing on what they receive to their Expedia customers.
Hopefully, that may give you a singular place to focus your efforts for remediation. I am sure it will work out for you.
It never ceases to amaze me how the airlines are one of the few industries that when they fail to deliver a product as promised are allowed to not give a refund. But, instead, only allow you to buy the same product (or perhaps a more expensive one because the one you got isn't available when you need it).
My advice is don't accept anything except a cash refund. A lot of airlines are about to go bust. Obviously, a credit held with an airline that is bankrupt is worthless.
Yep, traveled almost 3M miles on various airlines and I still standby my statement that the airlines are one of the few (maybe only) industry that can write a contract, not supply the product, and keep the money and be perfectly legal. I'm only thinking about the situation where the airline defaults. If you default on terms that apply to you, then that's the buyer's problem.If it is in your contract with the airline and it gets you a cheaper fare then that's between you and the airline. With some, but not all, airlines you may have the opportunity to purchase a ticket, usually at a higher price, which allows for full or partial refunds under the contract. The EU refund regulations cover your rights with cancellations under certain conditions. Hotels will also often offer a 'pay now no refunds' (lower) price as well as a ' book now pay later' (more expensive) option. Your choice.
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