Reservation refund

Rickbotella

Alonso

Time of past OR future Camino

Portuguese, French, Primitivo

• Aug 4, 2018

• #1

I have the dishonor to call out this Hostal after they refused to refund a reservation after a pilgrim in our group suffered a heart attack and had to be rushed to Madrid in an ambulance.
When I called the owner Eduardo to explain he actually blamed Hotel.com. Obviously $ matters more than pilgrim spirit. Shameful and very sad

 

Marbe2

Active member

Donating Member

Time of past OR future Camino

2015-2023 walked all or part of CF 11 times

• Aug 4, 2018

• #2

So sorry to hear this! I hope the pilgrim in your group recovers quickly. It actually could be the agency that has the fees. It depends on how their relationship is structured?

 

D

Deleted member 3000

Guest

• Aug 4, 2018

• #3

Marbe2 said:

It actually could be the agency that has the fees. It depends on how their relationship is structured?

Click to expand...

Polite inquiry and patience may resolve the issue. www.booking.com probably would refund the charge, and hotels.com may do so as well.

Good health to the pilgrim.

 

Marbe2

Active member

Donating Member

Time of past OR future Camino

2015-2023 walked all or part of CF 11 times

• Aug 4, 2018

• #4

This might also help. There has been consolidation in the booking industry.
For those keeping track, Expedia now owns Travelocity, Orbitz, Hotels.com, Hotwire, Trivago, CheapTickets and eBookers, among others. Pricelines online travel agencies (OTAs) now includes Booking.com, Kayak and Agoda.com.
So you may want to appeal to the parent company if you can not resolve the problem with Hotels.com.

This is another example of why we should all have travel insurance. Could happen to any of us!

 

Marbe2

Active member

Donating Member

Time of past OR future Camino

2015-2023 walked all or part of CF 11 times

• Aug 4, 2018

• #5

If the person taken to the hospital has travel insurance, the room fee may be covered?

 

Last edited by a moderator: Aug 4, 2018

KJFSophie

My Way, With Joy !

Time of past OR future Camino

2014, 2015, 2017, 2018, 2019, 2022

• Aug 4, 2018

• #6

Not sure how recent all of this happened. Personally, I wouldn't let $55 =/- ruin my camino experience. I hope you only tend to this once you are home and rested. Most times when we're not in the throes of a crisis we can resolve the situation better or make peace with it. Good luck with the dilemma .Sending along prayers for the pilgrim who fell ill.

 

grayland

Veteran Member

Donating Member

Time of past OR future Camino

Yes

• Aug 4, 2018

• #7

This thread is closed for further comments for the time being.

The harsh and derrogatory language against the business without further knowledge of the exact circumstances is unfair to the business under discussion.
It is possible that given time the disagreement will be resolved.