BROWNCOUNTYBOB
Active Member
- Time of past OR future Camino
- Camino Frances: 2015, 2017, 2019, 2021
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It really depends in a number of factors: your airline, when you bought your tickets, etc.Like many others, my wife and I have plans to walk Camino Frances beginning mid-Sept. We're hopeful that things return to near-normal by late summer and we will still be able to travel to Spain. For those of you that have already cancelled your caminos for the near term, what has been your experience with regards to whether the airlines will refund your airfare or give you credit on a future flight ?
Thanks, both my daughters have airline tickets that they are holding on to for a while. They are both living overseas. One in Canada and the other in England. This is excellent info for them. Just emailed them with the link.It really depends in a number of factors: your airline, when you bought your tickets, etc.
Forbes is maintaining and updating a list of airline cancellation policies
Master List Of All Major International Airline Coronavirus Change And Cancellation Policies
Airlines have differing policies on changes and cancelations due to COVID-19, or the coronavirus. Here's an updated master list of airline policies.www.google.com
Like many others, my wife and I have plans to walk Camino Frances beginning mid-Sept. We're hopeful that things return to near-normal by late summer and we will still be able to travel to Spain. For those of you that have already cancelled your caminos for the near term, what has been your experience with regards to whether the airlines will refund your airfare or give you credit on a future flight ?
Hi, I am interested to know when your flight dates were - i have flights for end of april but perhaps its too soon for them to cancel those yet.I was surprised when easyJet contacted me by email to tell me my fights were cancelled and offering a refund or change booking. I took the refund and it was so easy on their website.
I wouldn't be surprised if they are cancelled. Don't do anything until the airline cancels, then you will be eligible for a full refund.Hi, I am interested to know when your flight dates were - i have flights for end of april but perhaps its too soon for them to cancel those yet.
Yes, that is my cunning plan!I wouldn't be surprised if they are cancelled. Don't do anything until the airline cancels, then you will be eligible for a full refund.
I was thinking the same thing but apparently Aer Lingus are only giving you until next week to change your flight dates and no offer of a refund. Ryan Air is the same no refund offer. I was meant to fly with RA to Madrid and then back from Santiago with ALI wouldn't be surprised if they are cancelled. Don't do anything until the airline cancels, then you will be eligible for a full refund.
I'm pretty sure that if THEY cancel the flight that they have to give you a refund. Check the regulations in your country.I was thinking the same thing but apparently Aer Lingus are only giving you until next week to change your flight dates and no offer of a refund. Ryan Air is the same no refund offer. I was meant to fly with RA to Madrid and then back from Santiago with ALDon't know what to do now! My flights were not until 29th April and return 19th May.
That also happened to me with Renfe!!!We've written the airlines and also RENFE and ALSA to see about refunds.
RENFE said they will give refunds, but when we put in our information, they say our reservations don't exist. lol!
I think you are correct: My flight with Norwegian was so-called lowfare, non-changeable, but they informed me I would get a full refund.I'm pretty sure that if THEY cancel the flight that they have to give you a refund. Check the regulations in your country.
They haven't cancelled anything yet for the dates I was meant to go. ( I was typing I am going )I'm pretty sure that if THEY cancel the flight that they have to give you a refund. Check the regulations in your country.
That also happened to me with Renfe!!!
Ryan Air gave me this optionRyanair for my flight booked two months ago for the 1st of April, sent me an email with all the choices, so I will get my money back.
Wait until closer to the flight date to see if it gets canceled.They haven't cancelled anything yet for the dates I was meant to go. ( I was typing I am going )Oh denial is horrible. But yet you have to change your flight details by next week.
I am thinking to maybe do that and hope that I won't loose out. Thanks for the advise tho!Wait until closer to the flight date to see if it gets canceled.
Currently easyjet are also offering a free option to book alt dates (they want to keep my money, of course) and actually if they offered a voucher to be used within a year i would happily take that option, but for now i wouldnt know what dates to rebook as it would depend on getting another ‘6 weeks away from work’ window to be able to walk.I am thinking to maybe do that and hope that I won't loose out. Thanks for the advise tho!
I was thinking the same thing but apparently Aer Lingus are only giving you until next week to change your flight dates and no offer of a refund. Ryan Air is the same no refund offer. I was meant to fly with RA to Madrid and then back from Santiago with ALDon't know what to do now! My flights were not until 29th April and return 19th May.
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Oh thanks Ernest! You were due to fly out the 1st April so I will have to wait as mine is not until 29th. So far they are just sending me emails to change flight. I will be watching my email every dayHi Abigail Kelly,this is what I got.
Dear Customer,
We sincerely regret to advise you that due to the impact of COVID-19, Ryanair has been forced to cancel your flight(s) FR5833 from Milan (Bergamo) to Edinburgh on 01Apr20. Please advise any other customers who may be travelling in your party.
We are notifying customers today to inform you that you can choose between a full refund of the cost of your ticket, or the option of re-routing as well as reasonable care (as detailed below).
1. Apply for a refund
If you wish to cancel your reservation and claim a full refund of the unused flight(s) click Refund and enter your booking details. Refunds will be processed within 7 working days back to the form of payment used for the original booking.
2. Change your cancelled flight (for free)
You have the right to re-routing to your final destination, under comparable transport conditions, either at the earliest opportunity or at a later date at your convenience subject to seats being available.
If you wish to avail of re-routing on another Ryanair flight to the same or an alternative destination airport on the same day or an alternative date (before or after your scheduled departure date), please contact our Customer Care Team (subject to opening hours) or go to the airport ticket desk. Our Customer Care Team can also assist if you require other re-routing options, such as earlier re-routing on an alternative airline, train, bus or car hire.
If you avail of re-routing at the earliest opportunity, you will be entitled to (and where applicable provided with) reasonable meals and refreshments, hotel accommodation, transport between the airport and your place of accommodation (hotel or other) as well as transport to or from an alternative airport, as applicable.
If care is nevertheless not offered even though it should have been, please keep all itemised receipts for reasonable expenses you may incur, as you will need to submit these to Ryanair to claim back your expenses.
Please find attached a full text of your rights under EU Regulation 261/2004.
As you have been given over 14 days’ notice of this cancellation, no entitlement to EU261 compensation arises.
For more information on Flight Cancellations or Delays, please click here.
We again sincerely apologize for the inconvenience caused.
Yours sincerely,
Ryanair Customer Service
Ryanair D.A.C. (Company No. 104547).
Dublin Office, Airside Business Park, Swords, Co. Dublin, Ireland.
I saw that with Ryanair and unrealWe switched the dates for our 19 March Ryanair flights today using the no fee to change option. Very easy as we had booked directly via their website so we just logged on to change. We were holding out for Ryanair to cancel but it doesn't look like they have cancelled very many flights from London Stansted.
Bizarrely Ryanair are still advertising (and you can still buy) holidays in Alicante next week. A bit off topic, but there is someone I know who is thinking they can go on holiday to Spain to avoid the virus on the basis that it must be ok if Ryanair are still selling tickets!
There are MANY candidates for the award this year:We switched the dates for our 19 March Ryanair flights today using the no fee to change option. Very easy as we had booked directly via their website so we just logged on to change. We were holding out for Ryanair to cancel but it doesn't look like they have cancelled very many flights from London Stansted.
Bizarrely Ryanair are still advertising (and you can still buy) holidays in Alicante next week. A bit off topic, but there is someone I know who is thinking they can go on holiday to Spain to avoid the virus on the basis that it must be ok if Ryanair are still selling tickets!
A bit off topic, but there is someone I know who is thinking they can go on holiday to Spain to avoid the virus on the basis that it must be ok if Ryanair are still selling tickets!
Rail Europe claims that trains are still running in Europe; therefore, they are not issuing refunds. I have e-mailed Customer Service to explain that I am coming from the US and cannot travel to Europe AND that the purpose for the travel was to walk in a country that is now in lockdown. Has anyone else had this problem and, if so, were you able to get a refund? The reservation was from Paris to Bayonne, so maybe I have to wait for France to shutdown.
Correct, trains are still running even in France, although many are cancelled. This is the problem when you do not book directly with the rail operator, in this case the French SNCF. Your issue is with Rail Europe. SNCF themselves said on their website: In the context of COVID 19, all journeys up to and including 30 April can be exchanged or cancelled free of charge for TGV INOUI, Intercités and TER. In the case of an exchange with a price difference between your initial ticket and your new one, the difference remains at your expense unless your train is deleted. Customers can ask for an exchange or a refund on the SNCF website.Rail Europe claims that trains are still running in Europe; therefore, they are not issuing refunds. I have e-mailed Customer Service to explain that I am coming from the US and cannot travel to Europe AND that the purpose for the travel was to walk in a country that is now in lockdown. Has anyone else had this problem and, if so, were you able to get a refund? The reservation was from Paris to Bayonne, so maybe I have to wait for France to shutdown.
I had the same offer. I'm leaving it as is. they will have to cancel sooner or later and then they will have to refund. Also if they cancel the outbound flight, you can cancel for no charge any return flight associated with the trip as far as I am aware.Ryan Air gave me this option
You can now move your flight free of charge to a date in the future.
· The flight change fee will be waived in full.
· You will only have to pay the difference in fare.
· This flight date change will only apply to the route you have already booked.
· Please do not try to change to another date in April.
I was thinking the same thing but apparently Aer Lingus are only giving you until next week to change your flight dates and no offer of a refund. Ryan Air is the same no refund offer. I was meant to fly with RA to Madrid and then back from Santiago with ALDon't know what to do now! My flights were not until 29th April and return 19th May.
The fact that you didn't book direct with the airline makes things more difficult. There was probably a clause that they can take a fee to process your refund.Thanks I have copied your 'spiel' for my next interaction with FlightGUru.com.
I was just told by them (before I read your piece) that I could still fly to Spain so probably no refund...even though as I pointed out the US Embassy site says
"U.S. citizens without citizenship or legal residency in an EU or Schengen state may not be allowed to enter the EU or Schengen zone during this time.
And there's no place open for me to stay when I get there.... ". Shes going to get back to me!!
Good luck in getting home.Dear all
I am currently on the ship Azamara Pursuit, sitting in the bay at Valparaiso, Chile where we have been for several days after our cruise was cancelled when Peru shut its borders. After initially saying we could transit the Chilean govt reneged, and we will now go to Miami in the hopes of being allowed to transit. By the time we get there, around 30 March many airlines will have further reduced flights.
So far I have paid for my initial return flights from Australia to South America, an additional flight home from Santiago Chile for my husband and myself (an eye watering $15k), and now have the prospect of trying to get flights at even more extortionate prices from Miami.
I am told I will get flight credits for unused initial flights, and the second flight has been cancelled and is in the ‘global crisis ‘ queue for processing. I have also cancelled my Camino flights (except easyjet as I can’t get onto their website), and they are in a queue somewhere. When and how much we get will be the interesting question.
One of our travel insurance providers has refused to extend cover for a few more weeks because Australians have been advised not to travel, even though it does not extend to those trying to get home. So thank you Insure and Go.
I hope no one else is in this situation, but suspect there are many of us. At least my ship is healthy and we are effectively quarantined. I wish you all well during this period.
Cheers
Glenda
Thank you so much for the offer of help. At the moment all is uncertain- when we arrive (and possibly where), if we can transit (if flights are available), if we have to quarantine although by that stage we will have been effectively quarantined for several weeks, and so on.Good luck in getting home.
I am in Florida , not in Miami but let me know if I can help in anyway, even if it is just helping you with research
Miami was designated as one of the ports of entry where people can get screened upon entry. I don‘t know what they will do with people once they are screened testing positive or negative. If they quarantine you in Miami I think they will provide some accommodation They would not release you out to find your own lodging, they have been using military bases for that or they could very well let you stay on the ship don’t know at this point. I will see if I can add a link to this message from TSA /homeland security. Take care of each other and cheees to you and your familyThank you so much for the offer of help. At the moment all is uncertain- when we arrive (and possibly where), if we can transit (if flights are available), if we have to quarantine although by that stage we will have been effectively quarantined for several weeks, and so on.
When thing become a bit clearer I may well take you up on the offer.
Cheers
Glenda
Maybe the waiting is not a bad thing as I got an email today from Aer Lingus and now they are offering a voucher. For the past week the offer was change flight only. Still waiting on Ryan Air tho lolyou look like you are in a similar boat to me (my flights are in May and June). Its almost as if the named airlines are having a "wait and see" attitude. Maybe they have their heads in the sand hoping either you go away or Covid19 goes away. Wishful thinking???
Hello Abigail, I checked the Ryanair site today and my outbound flight from Dublin to Biarritz (April 7th) was cancelled but the inbound one was not cancelled. I applied for a refund for the outbound flight only (5 seats) and it went through after a few attempts. I don't know whether or not the inbound ones will be cancelled. My advice is check your booking each day. Ryanair may stop giving refunds altogether because of their own financial difficulties so if one leg comes up for cancellation go for the refund for that rather than waiting.I was thinking the same thing but apparently Aer Lingus are only giving you until next week to change your flight dates and no offer of a refund. Ryan Air is the same no refund offer. I was meant to fly with RA to Madrid and then back from Santiago with ALDon't know what to do now! My flights were not until 29th April and return 19th May.
I think you might be right! Aer Lingus has offered a voucher so I think I will go with that (Inbound). So far Ryan A has only offered a flight change which is my outbound.Ryanair may stop giving refunds altogether because of their own financial difficulties so if one leg comes up for cancellation go for the refund for that rather than waiting.
Interesting piece of information today information to share for sure
Just spoke to my travel insurance company they are NOT offering a refund for my policy since my flights were cancelled (29 march flight-13 May) but they will delay the policy for up to 18 month Since I do not plan to reschedule my flight this year. The phone representative told me to send an email so I sent a email showing proof my flight cancellations. Received another email saying processing will be delayed due to the volume of work they have at the moment but I am ok with that. I have documented everything So always good to know my organization skills to save me some money.
As I am writing this I received confirmation they approved my request.... response below. It proves it never hurts to make a phone call and inquire. Definitely will use their services again for future travel their customer service is amazing :
Greetings,
This request has been completed.
Please feel free to contact us with any questions or concerns. We are available 8am-7pm CST 7 days a week for sales and changes to your policy, and 24 hours a day, 7 days a week for assistance while traveling and claims.
Best Regards,
Jonathan E
AXA Assistance USA
Visit us online at www.axatravelinsurance.com
Aer Lingus has cancelled my March 28/2020 flight from Toronto to Madrid via Dublin. They sent me an email offering a refund and a link to their website where I applied. They confirmed receipt and I’m now waiting for a credit on my card. So far so good.Like many others, my wife and I have plans to walk Camino Frances beginning mid-Sept. We're hopeful that things return to near-normal by late summer and we will still be able to travel to Spain. For those of you that have already cancelled your caminos for the near term, what has been your experience with regards to whether the airlines will refund your airfare or give you credit on a future flight ?
I was with Iberia for my planned VdlP camino. Iberia cancelled five of my six flights from UK to Madirid, Nadrid Seville (Reurn for my Wife) plus my Madrid to Birmingham but not my SdC to Madrid. Since Iberia cancelled the flights I was entitled to a full refund on five flights. You do however have to call their helpdesk to obtain a refund.I'm with Iberia. They are currently offering me a reschedule until 31st December or a voucher for use until 30th November. Not sure if either of those will be of use but for now I don't have to decide. I still have the option of pursuing an insurance refund
I booked through AirFrance and they canceled the flight and refunded entire price. I do have an Iberia flight from Santiago to Valencia but have not done anything with yet. just got an email from them asking to wait until closer to flight to sort out.Like many others, my wife and I have plans to walk Camino Frances beginning mid-Sept. We're hopeful that things return to near-normal by late summer and we will still be able to travel to Spain. For those of you that have already cancelled your caminos for the near term, what has been your experience with regards to whether the airlines will refund your airfare or give you credit on a future flight ?
16April / 3 June2020 / Sydney Barcelona return.
Qatar Airways emailed me:
"If you have booked or will book flights for travel up to 30 June 2020 you will be offered the flexibility to change your travel plans free of charge by altering the dates of your booking or exchanging your ticket for a travel voucher valid for one year."
The Travel Voucher is an option, but I am trying to get a refund ... so I can have the flexibility I want.
I have twice written to them, but only get a "Survey Form" to fill in .... ???
Like many others, my wife and I have plans to walk Camino Frances beginning mid-Sept. We're hopeful that things return to near-normal by late summer and we will still be able to travel to Spain. For those of you that have already cancelled your caminos for the near term, what has been your experience with regards to whether the airlines will refund your airfare or give you credit on a future flight ?
If the airline cancels the flight they have to refund you.Wife and I were due to walk Portuguese Camino starting at Porto 24th April. Now rescheduled for April 2021. Easyjet offer free date change but no refund if canceled. However, availability currently only extends to February 2021. Will wait until a little closer to original flight date and see if voucher/credit option is offered, or if the booking window is extended to April 2021.
Did you possibly book through an agency rather then direct through RENFE?We've written the airlines and also RENFE and ALSA to see about refunds.
RENFE said they will give refunds, but when we put in our information, they say our reservations don't exist. lol!
Did you possibly book through an agency rather then direct through RENFE?
I had to cut my Camino de Madrid short a week ago. When I got back I cancelled the Renfe train I had booked - no problem (although it wasn't the easiest/most intuitive process to follow on the website). Couple of hotels that I had booked last Saturday on booking.com also accepted the cancellation with no charge.We've written the airlines and also RENFE and ALSA to see about refunds.
RENFE said they will give refunds, but when we put in our information, they say our reservations don't exist. lol!
Sorry can't help you there but I am also waiting on Ryan Air to cancel my flight for April. Have you tried their web site?Does anyone know how far on advance Easyjet is cancelling flights?
They are offering a free reschedule now or if flight is cancelled they they will offer a voucher but for a refund you need to telephone their call centre. We have a flight on 22nd April to Porto but it is not cancelled yet.Sorry can't help you there but I am also waiting on Ryan Air to cancel my flight for April. Have you tried their web site?
When Ryanair cancelled my flight they sent me an email with a link to get a refund through the website. I didn't have to phone up. It's just a question of waiting until they cancel the flight.They are offering a free reschedule now or if flight is cancelled they they will offer a voucher but for a refund you need to telephone their call centre. We have a flight on 22nd April to Porto but it is not cancelled yet.
Abigail, hang on in there. A friend was due to fly From Bilbao to Dublin and back to Bilbao and waited it out, so now has been offered a full refund as Aerlingus cancelled.I think you might be right! Aer Lingus has offered a voucher so I think I will go with that (Inbound). So far Ryan A has only offered a flight change which is my outbound.
How far in advance did they cancel the flight?W
When Ryanair cancelled my flight they sent me an email with a link to get a refund through the website. I didn't have to phone up. It's just a question of waiting until they cancel the flight.
It was about 10 days.How far in advance did they cancel the flight?
Thanks Kirkie, I am still hanging in there lol.. hoping to wake up now any day and realise this is all just a bad nightmareAbigail, hang on in there. A friend was due to fly From Bilbao to Dublin and back to Bilbao and waited it out, so now has been offered a full refund as Aerlingus cancelled.
edit : her flight from Bilbao was to have been next Thursday.
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Thanks Dave, makes sense.This email mass-mailing
arrived in my Inbox, and I thought it might be of interest to others here:
A message from Johan
Dear David,
On behalf of everyone at easyJet, I hope you and your loved ones are healthy and safe at this time.
I wanted to write to you to let you know what's been happening at easyJet.
Over the past few weeks, we’ve been working hard to repatriate more than 45,000 customers from across Europe, and we will continue to work with governments to support the ongoing effort to get people home where needed.
However, with our number one priority being the safety and wellbeing of customers and crew, and with the travel restrictions across Europe, we took the decision to temporarily ground all of our fleet of aircraft. This means that throughout April, there will be no easyJet flights operating anywhere on our network other than for repatriation.
If your flight is cancelled as a result of this, I am sorry. Our customer service team will be in touch to let you know how to switch to a new flight, get a voucher or be reimbursed. We are currently dealing with an unprecedented number of calls and are working hard to try and process these as quickly as we can - however, with a number of our service centres directly affected by government restrictions, it may take longer than usual and so we thank you for your patience.
I know that this has been a difficult and frustrating time for many of you who have had travel plans disrupted, who may have waited on calls, or who faced difficulties booking onto rescue flights, so I am sorry if this has been the case.
Rest assured, my team and I are working around the clock trying to ease the disruption as much as we can. I am extremely proud of the way that everyone here, from call centre staff to the crew onboard, has given their all at such a challenging time.
Looking to the future
We’re missing travel as much as anyone and will continue to evaluate when we can start flying again. As soon as we can do so safely, we’ll be back in the skies again – proudly taking you on your holidays, business trips, and weekends away with friends and loved ones.
Until then, I wanted to say thank you for your support and understanding. Please look after yourselves, and we look forward to warmly welcoming you back on board one day soon.
Sincerely,
Johan Lundgren
CEO, easyJet
I had my in own email yesterday from Easyjet.This email mass-mailing
arrived in my Inbox, and I thought it might be of interest to others here:
A message from Johan
Dear David,
On behalf of everyone at easyJet, I hope you and your loved ones are healthy and safe at this time.
I wanted to write to you to let you know what's been happening at easyJet.
Over the past few weeks, we’ve been working hard to repatriate more than 45,000 customers from across Europe, and we will continue to work with governments to support the ongoing effort to get people home where needed.
However, with our number one priority being the safety and wellbeing of customers and crew, and with the travel restrictions across Europe, we took the decision to temporarily ground all of our fleet of aircraft. This means that throughout April, there will be no easyJet flights operating anywhere on our network other than for repatriation.
If your flight is cancelled as a result of this, I am sorry. Our customer service team will be in touch to let you know how to switch to a new flight, get a voucher or be reimbursed. We are currently dealing with an unprecedented number of calls and are working hard to try and process these as quickly as we can - however, with a number of our service centres directly affected by government restrictions, it may take longer than usual and so we thank you for your patience.
I know that this has been a difficult and frustrating time for many of you who have had travel plans disrupted, who may have waited on calls, or who faced difficulties booking onto rescue flights, so I am sorry if this has been the case.
Rest assured, my team and I are working around the clock trying to ease the disruption as much as we can. I am extremely proud of the way that everyone here, from call centre staff to the crew onboard, has given their all at such a challenging time.
Looking to the future
We’re missing travel as much as anyone and will continue to evaluate when we can start flying again. As soon as we can do so safely, we’ll be back in the skies again – proudly taking you on your holidays, business trips, and weekends away with friends and loved ones.
Until then, I wanted to say thank you for your support and understanding. Please look after yourselves, and we look forward to warmly welcoming you back on board one day soon.
Sincerely,
Johan Lundgren
CEO, easyJet
It makes an absolute perfect sense as long as the price of the ticket at that time does not go up more than said 20% (that and still a possibility of going bankrupt would be my reservations on the matter)I have a year to rebook...win- win i think. Next year I wont need to put out any money for my ticket
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