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Bad Experience - Mail Boxes Etc

Scott Fraser

Active Member
Time of past OR future Camino
Frances 17&18; Podiensis 19, VdlP exSalamanca 22
Be careful using Mail Boxes Etc to forward luggage to Santiago. I used them because the Post Office was closed. I was scheduled to arrive in Santiago on a Sunday and asked if getting my bag delivered in Santiago over a weekend would be a problem. I was assured it would be OK. "Just call us when you get to Santiago. We will bend the bag to your hotel."

Their brochure says: "We collect from Monday to Sunday from 8:30 to 22:00h". Key word here is "collect". I failed to notice that it does not say "deliver".

I arrived in Santiago late on a Friday. Called MBE for delivery. No answer. Same on Saturday and on Sunday. No answer. Finally got through on Monday morning.

If I had a flight out over the weekend I would have had to leave without my luggage.
 
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I really don't see that this, unfortunate as it might be, justifies such a recommendation. Certainly letting others know that there is no delivery option and it appears the office is unattended on weekends is a good thing, but to suggest this justifies not using the company at all seems to me a step too far.
 
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I would suggest that the most reliable method to forward luggage or a package to Santiago is to use Ivar's excellent service!

It not only the easiest and most reliable service...but it also helps keep this forum active.
http://www.casaivar.com/luggage-storage-in-santiago-de-compostela/

The CASA IVAR link On the bottom of the page will also take you to the luggage storage site.
 
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It sounds like a mistake by the employee at the location where you deposited your bag. Very awkward and potentially a big problem for you, so it is certainly worth reporting to the company and even posting a warning/clarification about the wording here. I doubt that it was deliberate deception. So I agree that the heading "Bad Experience..." is a bit extreme and could create a worse experience for that employee and the company, which is probably a small one with good intentions.
 
Will IVAR also accept items in Santiago & ship them to other points in Spain. In my case I would like to have some items shipped to Valencia.
 
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Jersey said:
Will IVAR also accept items in Santiago & ship them to other points in Spain. In my case I would like to have some items shipped to Valencia.
Click to expand...
I used this service last year. At that time what was provided was a storage service. I used the Correos for shipping, but I presume that could be done by any shipping service. This is still how the service is described, ie Ivar is not providing a shipping service. @grayland's earlier description of it as a shipping service might not be entirely accurate.
 
I am not sure how my post would be interpreted as describing Ivar's storgage service as a shipping service ..but just in case ...Casa Ivar is a storage service in Santiago.

It would be a good idea to check out the links in the posts above to check on what services are offered. The website is very good and the information is clear.
 
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The one from Galicia (the round) and the one from Castilla & Leon. Individually numbered and made by the same people that make the ones you see on your walk.
If you need help with shipping this home to you, let me know (ivar@casaivar.com). I am sorry this happened to you.
 
grayland said:
I am not sure how my post would be interpreted as describing Ivar's storgage service as a shipping service ..but just in case ...Casa Ivar is a storage service in Santiago.
Click to expand...
I may have misinterpreted your intent when you suggested that
grayland said:
I would suggest that the most reliable method to forward luggage or a package to Santiago is to use Ivar's excellent service!
Click to expand...
I am glad you have clarified the matter.
 
Camino Way markers in Bronze
The one from Galicia (the round) and the one from Castilla & Leon. Individually numbered and made by the same people that make the ones you see on your walk.
In Sept of last year I had shipped a box of clothing & misc items uneeded on the Camino, ahead to Ivar to hold until I arrived in Santiago. Unfortunately, I had to leave Spain several days from Santiago, on account of a family emergancy that has since been resolved. Ivar was kind enough to forward the package to my home. I prepaid Ivar the cost of shipping and this transaction went smoothly. I'm not sure if the forwarding of packages in his care is a normal part of his many great services, but in my case he was very accomodating.
 
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