Be careful booking bus on Alsa app

[Eshowian]

I booked my bus from Leon back to Madrid using the Alsa app. They took the money from my bank, and I arrive now at the station and there is no ticket in my name - despite the screenshot I have of each step of the booking process.
Had to buy another £34.85, and trey said I must claim it back from my bank when I get back to UK. All further discussion met with shrugged shoulders.

 

[HighlandsHiker]

What a pain, especially after presenting the screenshots and the money being out of your account! Thank you for the heads-up, and hope your bank can get it sorted. Have a safe trip home.

 

[LTfit]

A couple of weeks ago I booked a ticket through Alsa and printed out the attachment they sent me by email. Maybe better to do that rather than showing a screen shot, at least I have done this numerous times without problems.

 

[bmcbride]

Thank you for the heads-up. Unfortunately, I booked some Alsa trips about a week ago. I do have a printed copy of what I received, so I will hope for the best.

 

[Maple Leaf Walker]

Probably worth considering opting for paying by credit card for things like that. That way, you can quickly dispute charges. Anyhow, these things usually work themselves out.

 

[StepheninDC]

I also booked through them and am planning to print everything out. Don't want to take any chances.

 

[trecile]

From the OP's post it sounds like the problem is specifically booking on the Alsa app, not their website.

 

[Anniesantiago]

I never book buses ahead of time.
Just walk into the station and buy a ticket.
Never had a problem.

 

[notion900]

I have said before on here that the ALSA app is rubbish. Half the buses are missing from the timetable! I went into the bus station in Oviedo and the ladies behind the ALSA counter freely admitted it was useless. If booking ahead I would use the website and print everything.

 

[Eshowian]

From the OP's post it sounds like the problem is specifically booking on the Alsa app, not their website.

Oh, that is probably the issue then. I bought with C/card so will sort when I get home.

 

[timr]

Sorry to hear of your problem, which must be both annoying and disappointing.
I have quite often booked (mostly ALSA buses) with no problems except I find the ALSA site a little difficult to manage. But the Movelia.es site, which lets you book ALSA tickets, I have always found much easier. I have used both printed tickets and tickets on the ALSA app. I haven't tried the Movelia app, but I will. I always felt that I had a very clear confirmation that my booking had been made.

 

[StepheninDC]

I never book buses ahead of time.
Just walk into the station and buy a ticket.
Never had a problem.

That's great! I've taken buses many times in Spain and I *usually* didn't buy ahead of time, but this trip is a little different for me so I booked ahead just to be on the safe side. I've been told that summer is a busy season and I'm anxious to get to SJPdP on time.